Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
2 reviews
2 helpful votes
Follow Juhi N.
Unfollow Juhi N.
Share Review
Report Review

Got a High Low Red dress from Rotita and must say that it fitted me like a dream. The fabric is so comfy and fitting so perfect that I have kept it aside as my special dress for my birthday. Also, the fabric flows like a dream. Not to forget that the dress arrived so well in time. You should definitely order from Rotita. They have an amazing collection of dresses.

Date of experience: July 15, 2021
Utah
1 review
0 helpful votes
Follow L H.
Unfollow L H.
Share Review
Report Review

Swimdress
July 13, 2021

Cheaply made! Fabric only printed on one side! Cut, but not hemmed. The worst I've seen! I will never buy from this company again!

Date of experience: July 13, 2021
Rotita R. Rotita Rep
over a year old

Hi,

We are sorry that our products did not satisfy you.
Can you tell me your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Rotita

Spain
4 reviews
27 helpful votes
Follow Elena F.
Unfollow Elena F.
Share Review
Report Review

Rotita dress is amazing
July 13, 2021

I ordered a Maxi Dress and what I received is even more beautiful than in the pictures! I'm very happy.

Date of experience: July 12, 2021
California
1 review
1 helpful vote
Follow Crista T.
Unfollow Crista T.
Share Review
Report Review

Horrible
July 8, 2021

Worst experience. Still have my money. Called six times. Worst experience!
Never order again.

Date of experience: July 8, 2021
Rotita R. Rotita Rep
over a year old

Hi,Crista T.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and give you a solution.
Looking forward to your reply.
Sincerely
Rotita

Iowa
1 review
1 helpful vote
Follow Pauline E.
Unfollow Pauline E.
Share Review
Report Review

Very Happy
July 7, 2021

Easy to look and find what you want and buy. Lots of very pretty dresses, swimsuits, tops ect... Love the jewelry

Date of experience: July 7, 2021
Canada
2 reviews
2 helpful votes
Follow Dolores F.
Unfollow Dolores F.
Share Review
Report Review

Experience with Rotita.
July 7, 2021

Wonderful. It went without a single problem. The sizes really are true up size, so make sure you order your regular size.

Date of experience: July 7, 2021
Georgia
2 reviews
1 helpful vote
Follow Debbie P.
Unfollow Debbie P.
Share Review
Report Review

Nice swimsuit
July 5, 2021

Vibrant colors. True to size. Good value for the price.

Date of experience: July 5, 2021
Spain
1 review
0 helpful votes
Follow Veronica A.
Unfollow Veronica A.
Share Review
Report Review

Ropa
July 5, 2021

Excelente ropa... La recomiendo siempre de muy buena calidad a la hora de pedirlo el envío llega muy bien en pocos días la verdad muy contenta con la firma

Date of experience: July 4, 2021
Canada
2 reviews
1 helpful vote
Follow JOHNSON C.
Unfollow JOHNSON C.
Share Review
Report Review

My very colour DIL bathing suit
July 4, 2021

I've never had boy short bottoms, but I like them!
The yip is very colorful! The top I'd more snug thdn the body … but fits ok

Date of experience: July 4, 2021
Canada
1 review
0 helpful votes
Follow Maria T.
Unfollow Maria T.
Share Review
Report Review

Very good experience
I'm happy for my order
Thank you

Date of experience: July 2, 2021
GB
1 review
0 helpful votes
Follow Ana Z.
Unfollow Ana Z.
Share Review
Report Review

Ana
July 1, 2021

I have received the swimming costume which I gave a review but I haven't received the second item yet so I cannot provide a review yet

Date of experience: July 1, 2021
Rotita R. Rotita Rep
over a year old

Hi,Ana

Thank you for your comment.
I can’t find your order through the order number you provided. Please check if some digits are wrong.
Please provide the correct order number.
I will check the status of your order.
Looking forward to your reply.
Sincerely
Rotita

Texas
2 reviews
0 helpful votes
Follow YEP Y.
Unfollow YEP Y.
Share Review
Report Review

They made me wait forever for my exchange. Them when they finally did send it they sent the wrong thing to me. And blammed me for their mistake! They support team went back and forth with me for weeks. NEVER WILL I EVER SHOP ON THERE AGAIN! JUST HORRIBLE.

Date of experience: July 1, 2021
Rotita R. Rotita Rep
over a year old

Hi, YEP Y.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you.
Looking forward to your reply.
Sincerely
Rotita

GB
1 review
3 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

Terrible. Scam site. Takes orders with no ability whatsoever to deliver the goods in any sensible time scale. Do not order from them under any circumstances.

I ordered some swimwear first week of June, they promised it would be with me by 29th June at absolute latest. By 1st July their own tracking information shows that it hasn't even left China yet! It's of absolutely no use to me now at all, will arrive far too late for my holiday. And they've flatly refused to give a refund even though I've told them that I no longer consent to being part of this sales contract given that they unilaterally substantially changed the terms of it.

Date of experience: July 1, 2021
Rotita R. Rotita Rep
over a year old

Hi, Julie R.

Sorry for the inconvenience.
Can you tell me your order number?
I will check the status of the order and solve it for you.
Looking forward to your reply.
Best wishes
Ritita

Canada
1 review
1 helpful vote
Follow Sylvie L.
Unfollow Sylvie L.
Share Review
Report Review

Good site for Rotita
June 30, 2021

Good site from Rotita, all my purchases are great!

Date of experience: June 30, 2021
West Virginia
1 review
1 helpful vote
Follow Irene L.
Unfollow Irene L.
Share Review
Report Review

Great company
June 29, 2021

Great experience with this company, I contacted the company once about the delivery, I received a reply promptly! I would recommend it!

Date of experience: June 29, 2021
Wisconsin
1 review
2 helpful votes
Follow Deb V.
Unfollow Deb V.
Share Review
Report Review

Swimsuit
June 28, 2021

Love the fit and the colors! I do wish shipping was faster but overall it is great!

Date of experience: June 28, 2021
Missouri
2 reviews
1 helpful vote
Follow Paige C.
Unfollow Paige C.
Share Review
Report Review

A great brand
November 20, 2023

The clothes from this brand are all so cute. They are great quality and a great price. It is the best of both worlds.

Date of experience: June 28, 2021
GB
1 review
4 helpful votes
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Amazing dress!
June 25, 2021

I got a lovely floral summer dress from rotita, and the quality and style is amazing. It has a good amount of stretch and is true to size. Highly recommend.

Date of experience: June 25, 2021
Maryland
1 review
0 helpful votes
Follow millicent o.
Unfollow millicent o.
Share Review
Report Review

Refund issues
June 20, 2021

Once you send the item back they do not want to refund the money. I chatted 10 times with a different agent but it was lies after lies. They refunded part of my money after back and forth. Refused to refund all my money. If you are shopping at Rotita it is at your own risk.

Date of experience: June 19, 2021
Rotita R. Rotita Rep
over a year old

Hi, millicent o.

Sorry for the inconvenience.
Can you tell me your order number?
I will check.
Looking forward to your reply.
Sincerely
Rotita

Kentucky
1 review
4 helpful votes
Follow Lon S.
Unfollow Lon S.
Share Review
Report Review

No refund-beware
June 19, 2021

After reading about the easy returns I ordered some items. They did not fit so I started my return well within the 14 day window. They do not send an invoice with the pkg so you have to contact them for instructions. I supplied all the info they wanted because I paid with PayPal and that was generated. Nothing has been right and we have gone back and forth until the 14 days is almost up. Don't think I am getting my refund! Very shady company. Buyer beware...

Date of experience: June 18, 2021
Rotita R. Rotita Rep
over a year old

Hi, Lon S.

Sorry for the inconvenience.
Can you tell me your order number?
I will check.
Looking forward to your reply.
Sincerely
Rotita