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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Swimsuits
August 18, 2021

Very nice products and received exactly what I ordered.

Date of experience: August 17, 2021
Virginia
2 reviews
0 helpful votes
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I like my new dresses.
August 18, 2021

For a comfortable and stylish. I like the design in the fit of my new dresses.

Date of experience: August 17, 2021
Indiana
2 reviews
0 helpful votes
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Satisfied
August 18, 2021

The outfit I oredered was a blue maxi dress with high low style at v neck front makes it look more elegant the fabric was made of super quality got many compliments from my friends wore for a girls night out it's perfect for parties or date nights, the dress is true to size must buy one at a affordable price.

Date of experience: August 17, 2021
Nebraska
1 review
0 helpful votes
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Bright colors
August 18, 2021

Very bright colors! Love the suit I picked, can't wait to wear it!

Date of experience: August 17, 2021
Ohio
1 review
0 helpful votes
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Swim suit purchase
August 18, 2021

I received my order and was pleased with the quality and fit.

Date of experience: August 17, 2021
Canada
1 review
0 helpful votes
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Order recd
August 17, 2021

I orderec 3 xl items. 2 fit, one did not, so returned. Weird how sizing is so different for XL. I recd refund of 38 for returned suit, but had to pay 20 in postage to send item back so out the amount of postage because that was not refunded!. Other suit broke after only wearing twice, tried to contact customer service but this was outside the 30 days of purchase so could not create a ticket so I put this data in a review. I just recd an email that I would receive a 30% refund and I can get suit repaired.

Date of experience: August 16, 2021
New York
1 review
0 helpful votes
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Summer time fun in the sun
August 16, 2021

Exactly what I wanted the style was great the colors were beautiful and the fit was perfect...

Date of experience: August 14, 2021
Pennsylvania
1 review
0 helpful votes
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Replacement order
August 16, 2021

I ordered a piece of clothing and it did not fit. Awaiting replacement and will give a review when replacement arrives.

Date of experience: August 14, 2021
Rotita R. Rotita Rep
over a year old

Hi,

We are sorry that our products did not satisfy you.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Rotita

New Jersey
1 review
21 helpful votes
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Rotita is terrible! Stay away
September 13, 2021

I ordered a bathing suit.
Rotita sent me the wrong one.
I notified Rotita immediately and returned it.
Now they are charging me extremely high shipping costs which Rotita inflated!
Rotita will not give me a full refund.
They're telling me that shipping costs are not refundable. My God. This was Rotita's error.
I did nothing wrong here.
How is the happening?
Stay away please.
If they don't have your item in stock, this is the game they play and get your money!
Rotita is deplorable for cheating me.

Date of experience: August 14, 2021
Rotita R. Rotita Rep
over a year old

Hi,Jeanette P.

Sorry for the inconvenience.
Can you send the picture of the wrong product to our customer service?
After checking, we will give you a reasonable solution.
Please contact us by live chat, or e-mail [email protected].
We are pleasure to help anytime you need.
Thanks
Rotita

Canada
1 review
0 helpful votes
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Quick delivery
August 14, 2021

I was surprised and pleased at the quick delivery of my purchase.

Date of experience: August 13, 2021
Pennsylvania
1 review
0 helpful votes
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Fab clothes
August 14, 2021

Order product received on time. Loved how they fit. Totally pleased

Date of experience: August 12, 2021
Illinois
1 review
1 helpful vote
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Well pleased 1st time customer!
August 14, 2021

I am 5 star pleased with my order in every way. My order was delivered ahead of expected date, I ordered 5 lovely items with true color, and size. As a first time customer, I recommend any one to order from Rotita. I already have about 7 more items on the way ordered by my hubby for my birthday on 8/27. Can hardly wait to receive them.

Date of experience: August 12, 2021
Colorado
1 review
0 helpful votes
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Correct items
August 14, 2021

The items revived were the correct items I ordered, the delivery time was awesome and the quality was also good. Overall customer satisfaction with follow up on delivery as well. Unlike the last 2 companies I ordered clothing from online and got totally screwed

Date of experience: August 12, 2021
Canada
1 review
0 helpful votes
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Swimsuit
August 14, 2021

Love my new swimsuit. It came very quickly and is very good quality. I will be purchasing another one soon.

Date of experience: August 12, 2021
Virginia
1 review
0 helpful votes
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A little thin
August 14, 2021

Ordering and receiving time was good. In time for my beach trip
Material is a bit thinner than expected and not as stretchy as I would have liked but I like the pockets!

Date of experience: August 12, 2021
Rotita R. Rotita Rep
over a year old

Hi,Frederick C.

Thank you for your comments.
We will improve the quality of our products.
We hope that one day we can make you 100% satisfied.
Sincerely
Rotita

Canada
1 review
0 helpful votes
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Satisfied customer
August 14, 2021

Excellent service, quick delivery and well packaged.

Date of experience: August 12, 2021
Spain
1 review
0 helpful votes
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Dress
August 14, 2021

The dress is nice but just a bit small for the size. The hand is short and the length of the dress is short compare to the photo. Above all, is nice and beautiful.

Date of experience: August 12, 2021
Florida
1 review
0 helpful votes
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Perfect Refund
August 12, 2021

If your items are unworn, this company actually gives you a refund. I was surprised to see it. Item was lovely, just too big. I'm in that between size thing, go figure.

Date of experience: August 11, 2021
Pennsylvania
1 review
0 helpful votes
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Loved my bathing suits
August 12, 2021

Wonderful recieved on time good quality product love the styles will order again from the company

Date of experience: August 11, 2021
Nevada
1 review
1 helpful vote
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Beautiful
August 12, 2021

The bathing suits are beautiful. But they did not fit So instead of sending them back I gave one to my mother and 1 to my daughter. The swim shorts are the best I love them. The only thing was I paid for express shipping but I don't think it came express.

Date of experience: August 11, 2021
Rotita R. Rotita Rep
over a year old

Hi,Kelly

Thank you for your comments.
We will increase the speed of our transportation.
We hope that one day we can make you 100% satisfied.
Sincerely
Rotita