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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Wonderful
November 18, 2021

Quality products, wonderful people.
It is rotita, a superb brand

Date of experience: November 18, 2021
Canada
4 reviews
0 helpful votes
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This top is so pretty
November 18, 2021

This sweater is so soft and stretchy I love the ribbon detail it's nice and long and get so many compliments

Date of experience: November 18, 2021
California
1 review
0 helpful votes
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Other items
November 18, 2021

I received my first part of my order in a timely manner. But my other two have not even been shipped. Very disappointing. Been almost two weeks since I ordered.

Date of experience: November 18, 2021
Greece
1 review
0 helpful votes
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Amazing brand!
November 18, 2021

Very good clothes quality, true to size, fast delivery! I will order again and again from this site!

Date of experience: November 18, 2021
South Carolina
1 review
0 helpful votes
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Shopping on Rotita.com
November 18, 2021

I had a great experience shopping, they responded to all my email. They was very professional and address all my concerns

Date of experience: November 18, 2021
Colorado
3 reviews
0 helpful votes
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Awesome
November 18, 2021

It was a lovely experience I love the dress it's a lil loose but that's ok

Date of experience: November 18, 2021
Virginia
1 review
0 helpful votes
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Great Feeling
November 18, 2021

All items purchased were just as I ordered.
Material feels great on the skin and the softness is wonderful

Date of experience: November 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great and fast service
November 18, 2021

I only wanted 1 sweatshirt each (2 in total) and they made the correction the same day!

Date of experience: November 18, 2021
Washington
1 review
0 helpful votes
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Excellent service
November 18, 2021

Received part order in a fast delivery and in excellent condition.
Very pleased in this service

Date of experience: November 18, 2021
Spain
1 review
0 helpful votes
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The dress is perfect
November 18, 2021

I love it, it is a beautiful dress, the perfect size and the perfect length!

Date of experience: November 17, 2021
Oregon
1 review
0 helpful votes
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Shipped to Jamaica.
December 17, 2021

I ordered 6 tops. They shipped. They were in California, how exciting, I live in Oregon thought I'd get them soon. They haven't come yet. 4 days late, so I tracked them... They were shipped to New York, then on to Jamaica. I'VE BEEN RIPPED OFF

Date of experience: November 17, 2021
Canada
1 review
0 helpful votes
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Nice quality!
November 17, 2021

Happy it arrived faster than predicted, love the clothes, good quality!

Date of experience: November 17, 2021
Wisconsin
1 review
0 helpful votes
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Coupon Added
November 17, 2021

I entered a coupon code but it didn't register. I e-mailed and got a refund for the coupon amount.

Date of experience: November 17, 2021
GB
1 review
0 helpful votes
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Excellent Customer Service
November 17, 2021

Accidentally ordered the wrong size. I was able to create a ticket requesting an amendment to my order for the size I wanted. This was dealt with so efficiently really impressive. Would definitely order again with confidence. Great service. Thank you.

Date of experience: November 17, 2021
Puerto Rico
1 review
0 helpful votes
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Shipment review
November 17, 2021

Excellent customer service and good delivery process.

Date of experience: November 17, 2021
New Hampshire
1 review
0 helpful votes
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So easy to work with
November 17, 2021

This company is probably the most customer service attentive that I have worked with. Order returned quickly and product as advertised. I had ordered the wrong size on two items and needed to return. They kept me informed almost daily, The day they received the pants they issued my refund that day and sent another email notifying me of that. Thank you for their being so courteous and responsive

Date of experience: November 17, 2021
Italy
1 review
0 helpful votes
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The best
November 17, 2021

The clothes that came to me are more beautiful in real life than in photos.
People would stop me and ask me where I got them.
I'm really happy. The quality is amazing.
Absolutely advice

Date of experience: November 17, 2021
Italy
1 review
0 helpful votes
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Super Blazer
November 17, 2021

I needed a slightly different jacket than usual, I found it immediately, the price was great and it arrived in a reasonable time. Super recommended site.

Date of experience: November 17, 2021
Spain
1 review
0 helpful votes
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Mi experiencia es maravillosa
November 17, 2021

La atención es estupenda y los productos impresionantes. Es la segunda vez que confio en ellos y encantada. Lo recomiendo 100%

Date of experience: November 17, 2021
New Zealand
1 review
0 helpful votes
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Great shopping experience
November 17, 2021

Amazing collection of dresses. Love the quality and true to size. They have excellent customer service. Freya from their team is very helpful. I highly recommend Rotita

Date of experience: November 16, 2021