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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Rotita
December 22, 2021

Very efficient and have nice product selection. I have always been satisfied with my purchases

Date of experience: December 21, 2021
Australia
2 reviews
0 helpful votes
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Great follow up
December 22, 2021

My change of address did not save, so customer service noticed that my details did not match. They contacted me to ensure my details were correct & that delivery would go to my correct address - thank you

Date of experience: December 21, 2021
Romania
1 review
0 helpful votes
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The best
December 21, 2021

I love this site and the clothes here. The dresses I ordered are completly fabulous and the prices are really good

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
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Enjoyable and rewarding
December 21, 2021

I am a very happy customer and am thankful I finally have a place to order clothing. Their clothes are beautifully designed and I have received many compliments when wearing your clothing.

Date of experience: December 21, 2021
GB
1 review
1 helpful vote
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Great
December 21, 2021

It's my favourite online store. I always find beautiful dresses to wear. The quality is very nice, everything fit perfect and shipping is fast. I'm very pleased with Rotita.

Date of experience: December 21, 2021
GB
2 reviews
0 helpful votes
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Lovely jacket!
December 21, 2021

Great quality and lovely communication! Fast delivery! Super soft and warm!

Date of experience: December 21, 2021
New York
1 review
0 helpful votes
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W*******214241
December 21, 2021

Tried to order an outfit for New Year's Eve. The delivery was after so I cancelled the order & was refunded as quickly as possible! I was very happy with customer service. I will shop again soon. Thanks.

Date of experience: December 20, 2021
Maryland
1 review
0 helpful votes
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Customer service and Quality
December 21, 2021

I can't say enough about Rotita's excellent customer service. They always reply to my emails and within a reasonable amount of time. I had to return one item a few months ago. As soon as they received it and processed it, my refund was submitted... no hassles.
I also like the quality and workmanship of the clothes I have purchased from Rotita. Rotita also carries lovely styles in their tops and tunics.
Thank you, Rotita!

Date of experience: December 20, 2021
Missouri
2 reviews
4 helpful votes
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Absolutely gorgeous.
December 21, 2021

This top is just beautiful and well made. But, I ordered an XL and it is a little too big so I started the process of exchanging it yesterday for a Large and they said it was sold out. Then today I saw the same top on Facebook for sale so, I don't understand what is going on there. Well worth the money but, be sure to order your correct size.

Date of experience: December 20, 2021
North Carolina
1 review
0 helpful votes
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Love my online shopping
December 21, 2021

Love to look thru all that you have. Will be purchasing more after the holidays.

Date of experience: December 20, 2021
Italy
1 review
0 helpful votes
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Fabulous experience!
December 21, 2021

Thank you in advance for how much time has been devoted to me since this page has made me very happy with their way of being very kind and professional.
I have always thought that the basis of a conversation is kindness to establish a positive relationship with customers and this is exactly what they have passed on to me at first glance.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Awesome service
December 21, 2021

Thanks I'm so happy for the service they have resolved my issue in no time!

Date of experience: December 20, 2021
Australia
1 review
0 helpful votes
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Christmas
December 20, 2021

Good service, products as described. Well packaged.

Date of experience: December 20, 2021
GB
1 review
0 helpful votes
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Not always true to size
December 20, 2021

I bought a couple of tops in size Medium they were to small for the person i bought them for only just found out as they were a present and now its to late to return them very disappointed as bought a dress size Medium and it fitted me perfectly!

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Great experience
December 20, 2021

Great clothes, quick shipping. Have ordered a few times

Date of experience: December 20, 2021
Canada
2 reviews
0 helpful votes
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I had already sent 2 reviews- one for each item. Both are delightful and fit perfectly
Very pleased. Got lots of compliments

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Exactly as expected
December 20, 2021

My order showed up a few days earlier than anticipated and it is exactly as expected.

Date of experience: December 20, 2021
South Carolina
1 review
0 helpful votes
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Lovely holiday top
December 20, 2021

I had a very good experience. After I placed my order I received emails to keep me updated and the arrived within a couple of weeks.

Date of experience: December 20, 2021
Nevada
1 review
0 helpful votes
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Great service and priducts
December 20, 2021

I have ordered from this company several times and am happy with my experience and the products

Date of experience: December 20, 2021
Arizona
1 review
0 helpful votes
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LINDA
December 20, 2021

I AM VERY HAPPY WITH WHAT I GOT, HOWEVER ONE OF THE THINGS I ORDERED WAS OUT OF STOCK. AT FIRST YOU SAID YOU WOULD CREDIT IT BACK TO MY CARD AND THEN I GOT AN E-MAIL THAT SAID I HAD TO FIND SOMETHING TO USE IT ON? I'm confused

Date of experience: December 20, 2021