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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Excellent Service
December 25, 2021

Your customer service dept. was so very responsive to my request. Thank You!

Date of experience: December 24, 2021
Tennessee
1 review
0 helpful votes
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Wrong Address
December 24, 2021

The customer service agent was very helpful. She made it an easy experience. Smiles!

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Purple Cardigan
December 24, 2021

Very pleased with seller my order arrived on time and the packaging it came in I was very pleased about, I will certainly order again and will let others know that they can rely on you, as i I have been scammed 3 time's with companies on my mobile, thankfully the Police are now looking into,
Merry Christmas and hopefully a happier New Year in 2022

Date of experience: December 24, 2021
Spain
1 review
0 helpful votes
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Very original and quality
December 24, 2021

Very nice in the treatment and fast shipping also I find very original and quality products. The size fits the one I usually wear.

Date of experience: December 24, 2021
Italy
1 review
0 helpful votes
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Bellissimo abito
December 24, 2021

Abito bellissimo, come da foto. Adatto per sentirsi speciale in un giorno importante o per rendere tale una qualsiasi festa. Tessuto bello con parti elasticizzate. Taglia perfetta.

+6
Date of experience: December 24, 2021
Canada
3 reviews
0 helpful votes
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Great merchandise!
December 24, 2021

I ordered 4 tops with Rotita. It was my first. I was pleasantly surprised by the quality and variety of the fashions available through this site. I liked the tops I got in my first order so much, I placed a second order for 4 more tops. I like that these are not just the run-of-the-mill things you would see anywhere. I'm sure I'll be ordering more in the future, as money permits. The pricing is good as well, even with the exchange rate.

Date of experience: December 24, 2021
GB
1 review
0 helpful votes
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Very nice colour
December 24, 2021

It is very good nice colour good length delivery time is ok

Date of experience: December 23, 2021
Florida
1 review
0 helpful votes
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Bought Holiday blouses
December 23, 2021

I ordered 3 blouses for Holiday gifts, they were lost in shipping, customer service was on it and finally tracked them down, they were finally delivered in time for Christmas. Thanks to them Christmas was saved! I have bought in the past and will again in the future!

Date of experience: December 23, 2021
GB
1 review
0 helpful votes
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Fantastic service
December 23, 2021

Fantastic customer service and prompt service.

Unfortunately the item ordered was too big; a prompt refund was received.

Date of experience: December 23, 2021
GB
1 review
0 helpful votes
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Great shopping site
December 23, 2021

Placed an order, It arrived on time packaged well. Easy access to the site great choice of different clothing and accessories. Everything is reasonably priced. Different payment options.

Date of experience: December 23, 2021
Canada
2 reviews
1 helpful vote
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Happy customer
December 23, 2021

I have placed two orders now with Rotita and love everything I've bought. Shipping is a bit slow but product is great!

Date of experience: December 22, 2021
Georgia
1 review
0 helpful votes
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You helped me so much.
December 23, 2021

Very quick service. Thank you very much.
Couldn't ask for better support. I will definitely order again from Rotita. Love the items I received.

Date of experience: December 22, 2021
Greece
3 reviews
0 helpful votes
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I love them
December 23, 2021

I'm in love with your products! Highly suggested! Great quality &service
I could not recommend you enough

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Lemons
December 22, 2021

When I order I don't have to wait a long time. Love that I get an email when it's delivered so I don't have to continue looking for my package

Date of experience: December 22, 2021
New York
1 review
0 helpful votes
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SATISFACTION
December 22, 2021

I am pleased of your prompt response. I have no problem recommending
Your business and purchasing from you again.

Date of experience: December 22, 2021
Spain
1 review
0 helpful votes
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Pedido entregado con éxito!
December 22, 2021

Me encanta la calidad del producto, escogí una sobrecamisa de pana y queda genial puesta

Date of experience: December 22, 2021
GB
1 review
0 helpful votes
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Orders made
December 22, 2021

Highly satisfied with the order made. It came exactly on time

Date of experience: December 22, 2021
GB
1 review
0 helpful votes
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I love to be able to go on line see such beautiful clothes and be able to order them.

Date of experience: December 22, 2021
Nevada
1 review
0 helpful votes
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Compliments all night!
December 22, 2021

Compliments and people staring at this gorgeous dress.
Felt like a superstar in it. Looking forward to purchasing more like it

Date of experience: December 22, 2021
Florida
2 reviews
1 helpful vote
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TOTALLY UNRESPONSIVE
January 21, 2022

I placed and paid my order on 11/28/21. They immediately took my money but CANNOT BE REACHED regarding the delay of my CHRISTMAS items! The have no email address that you can reply to, all they offer is that you have to first create an online account, then you have to sign in and submit a ticket. Only that DOES NOT work! I tried it over and over and they just don't even allow you to create a ticket.
TERRIBLE COMPANY. STAY AWAY!

Date of experience: December 21, 2021