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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Soddisfatta, ottimi acquisti
December 31, 2021

Ci mettono un po' ad arrivare i prodotti ma devo dire che sono sempre molto soddisfatta, c'è qualità nei tessuti e un prezzo adeguato
Sono rifiniti in ogni dettaglio e ottima è la vestibilità

Date of experience: December 31, 2021
New York
1 review
0 helpful votes
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I loved the suit!
December 31, 2021

I got a swim dress and it is colorful just like the picture. It fit well and was very pretty for a 60 year old.

Date of experience: December 31, 2021
Illinois
1 review
0 helpful votes
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Awesome
December 31, 2021

I was surprised my order were on time and my dress fit great. Did not think it would have work out due to the fact I order it online, it was the best. Thanks

Date of experience: December 31, 2021
GB
1 review
0 helpful votes
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Tops
December 31, 2021

Very satisfied with the service very quick delivery tops were well made and nice fabric

Date of experience: December 31, 2021
Ireland
2 reviews
0 helpful votes
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Excellent reply with in 1 day
December 31, 2021

Delighted with my order. It was quick and dealing with the girls. I had no problems thanking you

Date of experience: December 31, 2021
Morocco
1 review
0 helpful votes
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Good service
December 31, 2021

It was a good service
Umm nice talker
Nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice

Date of experience: December 30, 2021
Romania
1 review
0 helpful votes
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Feedback
December 31, 2021

I love their products! Are wonderful the quality is very good and the prices are affordable for everyone!

Date of experience: December 30, 2021
California
2 reviews
0 helpful votes
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Excellant customer service!
December 31, 2021

I received my order but one of the blouses that I ordered had a sleeve that was not sewed properly. I contacted your customer service and they promply replyed that they would send a replacement. This was handled very promptly. I appreciate your quick and kind service.

Date of experience: December 30, 2021
GB
1 review
1 helpful vote
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I purchased two tops. One was lovely the other wasn't like the web site. They said to contact them on web site but link didn't work. I gave a review in this and they said they would refund my money but they haven't.

Date of experience: December 30, 2021
Idaho
1 review
0 helpful votes
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Love it!
December 30, 2021

The shirts I ordered for myself fit beautifully. The color of the one was a little more orange than showed in the picture, but I still like it. The two I ordered for my Mom and sister fit them well and they love them.

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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3 Christmas gifts were re-purchased (online) because of delayed delivery. On arrival, I no longer had need or use for Christmas sweaters.

Date of experience: December 30, 2021
Texas
1 review
1 helpful vote
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Return Policy
January 28, 2022

I bought three blouses. One did not fit. The one that has a no return policy. I wanted an exchange with a larger size. Not possible.

Date of experience: December 29, 2021
Georgia
1 review
0 helpful votes
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Address Correction
December 29, 2021

I was able to change the incorrect shipping address to the correct address with relative ease.

Date of experience: December 29, 2021
Spain
1 review
0 helpful votes
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Siempre muy amable
December 29, 2021

Los artículos son siempre muy bonitos, el contacto por Instagram con Freya es siempre rápido y cordial

Date of experience: December 29, 2021
Utah
1 review
0 helpful votes
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So beautiful
December 29, 2021

I love the packing, the items arrive on time and in good conditions. And the most important the clothes are so beautiful and fit so good!

Date of experience: December 29, 2021
New Jersey
1 review
0 helpful votes
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Perfect!
December 29, 2021

I love my top! It looks beautiful and I got so many compliments on it.

Date of experience: December 28, 2021
Arkansas
1 review
0 helpful votes
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Service recovery done well
December 29, 2021

I had placed an order for a particular dress, I did not receive the correct dress. I notified Rotita customer service, and after explaining the situation the correct dress arrived.
I am very pleased with the way it was handled, and I am very happy with my dress. The craftmanship, material and style it's exactly what I expected.
Thank you again

Date of experience: December 28, 2021
Canada
2 reviews
0 helpful votes
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Quick Exchange
December 28, 2021

I ordered a shirt a few sizes too big and when I sent it back the exchange was quick and tracked accurate.
W**************

Date of experience: December 28, 2021
GB
1 review
0 helpful votes
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Satisfied Customer
December 28, 2021

I bought a couple of sparkly tops from Rotita and they are lovely. The material is very soft and comfortable and they fit perfectly and I'm really happy with them.

Date of experience: December 28, 2021
New Jersey
1 review
1 helpful vote
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Customer Service was very responsive
December 28, 2021

I had an issue with my order arriving late and when it did there was a problem with 1 item. The customer service rep-Alice was quick to respond to my tickets and gave me credit back on the problem item as well as worked on getting my other order (wrong size) immediately exchanged. Every message I sent, she was very helpful and responded promptly. Items ordered were very beautifully made.

Date of experience: December 28, 2021