Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Mexico
2 reviews
0 helpful votes
Follow ANA U.
Unfollow ANA U.
Share Review
Report Review

Muy bueno
January 5, 2022

Me gustó la rapidez con la que llegó mi paquete, productos bonitos y de adecuada calidad...

Date of experience: January 4, 2022
Serbia
1 review
0 helpful votes
Follow Arbenite U.
Unfollow Arbenite U.
Share Review
Report Review

Wow so schön
January 5, 2022

Das kleid ist so schön und ws passt perfekt ich liebe es jetzt schon und freue mich auf meinem urlaub damit ich es dort noch mehr tragen kann ilove it

Date of experience: January 4, 2022
Florida
1 review
0 helpful votes
Follow Heidi X.
Unfollow Heidi X.
Share Review
Report Review

Great Service!
January 5, 2022

A team member reached out to me about participating in a collaboration. Very friendly and responsive. They were helpful and answered any questions. I love working with this company.

Date of experience: January 4, 2022
GB
1 review
0 helpful votes
Follow raylena W.
Unfollow raylena W.
Share Review
Report Review

:)
January 5, 2022

They are very helpful and very nice, great service. If you have a question they answer very fast. :)

Date of experience: January 4, 2022
California
2 reviews
0 helpful votes
Follow Swati Y.
Unfollow Swati Y.
Share Review
Report Review

Customer service is awesome
January 5, 2022

Rotita has great customer service. Response is prompt. Thank you so much! Keep up the great work.

Date of experience: January 4, 2022
New Jersey
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Share Review
Report Review

Great customer service!
January 5, 2022

I wrote one email describing my problem and by the next day it was resolved. I couldn't ask for anything more. Thanks for terrific service!

Date of experience: January 4, 2022
Italy
2 reviews
0 helpful votes
Follow maha T.
Unfollow maha T.
Share Review
Report Review

Amazing dress
January 4, 2022

I love my experience with rotita the dress is identical to the pic in the website, good marerial and perfect size fast shipping.

Date of experience: January 4, 2022
Spain
1 review
0 helpful votes
Follow Selena Y.
Unfollow Selena Y.
Share Review
Report Review

Éstoy encantada
January 4, 2022

Me pedí un mono vaquero talla M que viene perfecto de talla muyy buena calidad y luy bonito

Date of experience: January 4, 2022
Canada
0 reviews
0 helpful votes
Follow Tracy T.
Unfollow Tracy T.
Share Review
Report Review

I keep coming back.
January 4, 2022

All my favourite clothing comes from Rotita. I don't like boring clothes and Rotita has style and interesting clothing.

Date of experience: January 4, 2022
Portugal
0 reviews
0 helpful votes
Follow Carina V.
Unfollow Carina V.
Share Review
Report Review

An amazing experience
January 4, 2022

Shopping at rotita is amazing. Great prices and great products.

Date of experience: January 4, 2022
Romania
1 review
0 helpful votes
Follow Adriana Mihaela U.
Unfollow Adriana Mihaela U.
Share Review
Report Review

Superlative quality
January 4, 2022

I am very satisfied with the products ordered on the wheel, the products are exactly as in the pictures. I recommend them with great confidence

Date of experience: January 4, 2022
Texas
2 reviews
0 helpful votes
Follow Meaghan F.
Unfollow Meaghan F.
Share Review
Report Review

Friendly!
January 4, 2022

I absolutely love my experience with Rotita. They have very fast customer service, super helpful and extremely friendly!

Date of experience: January 4, 2022
Michigan
1 review
0 helpful votes
Follow Anu A.
Unfollow Anu A.
Share Review
Report Review

Awesome
January 4, 2022

Very good experience and they were really helpful. Found really nice outfits to wear for every occasion.
Will shop more from here.

Date of experience: January 4, 2022
Portugal
1 review
0 helpful votes
Follow Inês O.
Unfollow Inês O.
Share Review
Report Review

Love it!
January 4, 2022

I loved the experience! The items have a lot of quality and look great on the body. I simply loved it and recommend it!

Date of experience: January 4, 2022
Portugal
1 review
0 helpful votes
Follow Priscila O.
Unfollow Priscila O.
Share Review
Report Review

I really love the brand
January 4, 2022

I like everything about rotita's products, from the quality that is excellent, the products are differentiated, the delivery is fast and safe, and the service is 5 stars!

Date of experience: January 4, 2022
Germany
2 reviews
0 helpful votes
Follow Abimbola Q.
Unfollow Abimbola Q.
Share Review
Report Review

Best Clothing brand
January 4, 2022

I am in love with this clothing brand because of the quality of their products, aside that the customer service is always there to answer any of my queries. I also got my package in time without any delay and i received it in a good condition.
I recommend this brand.

Date of experience: January 4, 2022
Texas
2 reviews
0 helpful votes
Follow Sri U.
Unfollow Sri U.
Share Review
Report Review

Love the products!
January 4, 2022

Loved what I got from Rotita. Delivery time was descent. Love the items received. I would say the sizes were true to the measurements provided.

Date of experience: January 3, 2022
GB
1 review
0 helpful votes
Follow Gary X.
Unfollow Gary X.
Share Review
Report Review

Good communication.
January 3, 2022

Had to send items back, wrongly ordered. Was expensive from post office so didn't use tracking but Rotita accepted copy of proof of postage and communication was very good until they received items back. Refund was paid back quickly

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
Follow Pamela Y.
Unfollow Pamela Y.
Share Review
Report Review

Great response!
January 3, 2022

Very appreciative of the quick response regarding my return/refund, which was pleasantly resolved!

Date of experience: January 3, 2022
California
0 reviews
0 helpful votes
Follow peyton A.
Unfollow peyton A.
Share Review
Report Review

This is a good company.
January 3, 2022

I ordered some great clothes and had to cancel immediately because they would arrive after my trip.
The website took the cancellation even over New Years weekend.
Can't wait to order again after my trip.

Date of experience: January 2, 2022