Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

California
0 reviews
0 helpful votes
Follow Rebeca D.
Unfollow Rebeca D.
Share Review
Report Review

Excelente trato y calidad
January 20, 2022

Mi pedido llego a tiempo y en forma muy padre tela bien la talla encantada mi esposa con sus regalos

Date of experience: January 19, 2022
Florida
1 review
0 helpful votes
Follow Logan J.
Unfollow Logan J.
Share Review
Report Review

Very well pleased
January 20, 2022

I have enjoyed each of the items I have purchased. Customer service has always been helpful.

Date of experience: January 19, 2022
Illinois
0 reviews
0 helpful votes
Follow Bari-Kim D.
Unfollow Bari-Kim D.
Share Review
Report Review

The shirt I got
January 19, 2022

I really liked the shirt. There is another one but I can't afford it now. Maybe later when i get my taxes back.

Date of experience: January 19, 2022
Oregon
2 reviews
0 helpful votes
Follow Shilpi L.
Unfollow Shilpi L.
Share Review
Report Review

Responsive
January 19, 2022

Freya had responded fairly quickly and her communication was nice.

Date of experience: January 19, 2022
Pennsylvania
1 review
0 helpful votes
Follow Troice W.
Unfollow Troice W.
Share Review
Report Review

Y'all good people
January 19, 2022

Got back to me real fast about an issue and I really like the design of the clothes

Date of experience: January 19, 2022
Oregon
2 reviews
0 helpful votes
Follow Geetam L.
Unfollow Geetam L.
Share Review
Report Review

Dress review
January 19, 2022

I ordered dress from rotita and I am so happy with quality dress is so beautiful! Flows nicely, the tourquise color was perfect and very comfortable

Date of experience: January 18, 2022
GB
0 reviews
0 helpful votes
Follow Camp P.
Unfollow Camp P.
Share Review
Report Review

Good choice s
January 19, 2022

Very good delivery, excellent service, wonderful product's, good experience.

Date of experience: January 18, 2022
New York
1 review
0 helpful votes
Follow susan p.
Unfollow susan p.
Share Review
Report Review

Horrible quality
February 18, 2022

I ordered a bathing suit, swim skirt and swim shorts. Every item is see through and cheaply made. Absolute garbage. Do not order from this website. There is a 9.99 fee to return items. The website is extremely misleading. BEWARE!

Date of experience: January 18, 2022
District of Columbia
0 reviews
0 helpful votes
Follow Vanessa X.
Unfollow Vanessa X.
Share Review
Report Review

Calidad 100%
January 18, 2022

He recibido varias prendas de esta tienda y he de decir que estoy enamorada de ellas porque tienen una calidad ideal. En este último pedido compré un vestido de lana y es ideal, a la hora de pedir lo mejor es comprar la talla que uses siempre porque de talla es perfecto

Date of experience: January 18, 2022
Canada
1 review
0 helpful votes
Follow Marwa X.
Unfollow Marwa X.
Share Review
Report Review

Love the sweater I got
January 18, 2022

Very fast shipping and good quality. I got a green sweater that just looks amazing

Date of experience: January 18, 2022
GB
1 review
0 helpful votes
Follow Nayles I.
Unfollow Nayles I.
Share Review
Report Review

Sweater Beige
January 18, 2022

My Sweater arrived on date and time stated. I love my sweater, as its a perfect fit. And I love the colour. Also like my earrings and chain, they are lovely. Many thanks Jean

Date of experience: January 18, 2022
France
0 reviews
0 helpful votes
Follow FATJONA S.
Unfollow FATJONA S.
Share Review
Report Review

Special and very quality!
January 18, 2022

I am very pleased with the outfit that makes you feel comfortable and very Quality I love this brand thank you!

Date of experience: January 18, 2022
GB
2 reviews
0 helpful votes
Follow Modlen F.
Unfollow Modlen F.
Share Review
Report Review

Great shacket
January 18, 2022

I ordered a shacket from the website and it's absolutely lovely. It's true to size and so comfy. I love it! Fast delivery also

Date of experience: January 18, 2022
Utah
1 review
0 helpful votes
Follow Jesiane R.
Unfollow Jesiane R.
Share Review
Report Review

Beautiful cardigan
January 18, 2022

I just loved my cardigan, besides being beautiful, it's super comfortable, elegant and goes with many occasions, super satisfied!
It arrived very fast!

Date of experience: January 18, 2022
Idaho
0 reviews
0 helpful votes
Follow Iryna Y.
Unfollow Iryna Y.
Share Review
Report Review

Great service
January 18, 2022

I love Rotita. I never bought clothes online before in my life. With Rotita was my first and a very pleasant experience. I still mess up with sizes, but returning policy is so easy that I don't worry about getting a wrong size any longer. Thank you guys for your business, I truly appreciate you.

Date of experience: January 17, 2022
Michigan
1 review
0 helpful votes
Follow Larisa W.
Unfollow Larisa W.
Share Review
Report Review

Review
January 18, 2022

Great!

I think it describe my experience.
I think it describe my experience.

I think it describe my experience.

Date of experience: January 17, 2022
Germany
0 reviews
0 helpful votes
Follow Wendy R.
Unfollow Wendy R.
Share Review
Report Review

Very Happy with my purchase.
January 18, 2022

Ordered online and received order in a timely fashion sooner than expected. Clothing was great condition. I am very satisfied with my shopping expererience with Rotita.

Date of experience: January 17, 2022
North Carolina
0 reviews
0 helpful votes
Follow Carol N.
Unfollow Carol N.
Share Review
Report Review

Total mess on my part
January 17, 2022

I ordered a top and discovered very quickly that it would be delivered to the wrong address. I thought I edited the address, but, obviously did it wrong. It was in fact delivered to the wrong address. Rotita was on top of this mess early on. I thought when the package was delivered and hopefully returned to the post office as undeliverable they would send it on to me. When I moved I did fill out the form with the correct address. When nothing happened, Rotita said they would replace it. Rotita stayed in touch with me the whole time. I don't know how many companies would take the time.

Date of experience: January 17, 2022
New Zealand
1 review
0 helpful votes
Follow Hicks F.
Unfollow Hicks F.
Share Review
Report Review

Love my purchase
January 17, 2022

Easy to navigate the site to purchase online. Surprised how quick the delivery was from the US to NZL given the pandemic climate we're facing.

Date of experience: January 17, 2022
South Carolina
1 review
0 helpful votes
Follow Charlie F.
Unfollow Charlie F.
Share Review
Report Review

Excellent reply when not satisfied
January 17, 2022

The clothes look fantastic from the site until you purchase them. The stitching was inferior and the fabric was extremely thin. Surprisingly the size was accurate. If they work on the quality and sewing-their clothes would be great.

Date of experience: January 17, 2022