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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Fabulous on returns
February 9, 2022

I had to return a dress that just didn't fit well. Rotita was timely and very helpful. The two shirts I kept are very comfy and nice.

Date of experience: February 9, 2022
Ohio
1 review
0 helpful votes
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White dress
February 9, 2022

Loved the white dress, quality is good and the dress is super comfortable and flowy and fitted well too

Date of experience: February 9, 2022
Illinois
1 review
0 helpful votes
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Best clothes
February 9, 2022

I love the quality and style it's Just so beautiful I get so many compliments whenever I wear Rotita dresses and it's always same as in pic no difference.

Date of experience: February 9, 2022
Illinois
1 review
0 helpful votes
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I have just missed 1 day timeline. But it was within the timeline. I have been buying many dresses from this site. I have spent $90 for this order which I am going to lose.

Date of experience: February 9, 2022
Jamaica
2 reviews
0 helpful votes
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Great
February 9, 2022

Great, easy process for most part. Having to create a ticket for refund and the like I feel is a bit unnecessary given what I'm accustomed to from Amazon but atleast works and is pretty quick. Other issue with the tickets is that there are constant emails

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Amazing product and fab service
February 9, 2022

First time shopping with Rotita and I honestly loved everything they have. I ordered a pretty black dress and I am so happy with the fitting and the style. The delivery was quick! Great communication. I cant wait to shop more :)

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Refund
February 9, 2022

Very pleased with the responses when emailing. Excellent communication.

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Famously
February 9, 2022

I'm very very happy you are the best is very good service

Date of experience: February 9, 2022
Italy
1 review
0 helpful votes
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Adoro Rotita
February 9, 2022

Mi sono trovata benissimo con i loro capi, sono di ottima qualità e sono bellissimi

Date of experience: February 9, 2022
GB
1 review
0 helpful votes
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Excellent service
February 9, 2022

Ordered some items and they arrived very promptly. Great quality and service and excellent prices too. Highly recommend.

Date of experience: February 9, 2022
Spain
1 review
0 helpful votes
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I love all of the store
February 9, 2022

I love the things and the quality because it's fantastic. I love it so Much.

Date of experience: February 9, 2022
Romania
1 review
0 helpful votes
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Amazing
February 9, 2022

My experience with rotita was absolutely amazing! Professionally is everything for them amazing staff, amazing products and amazing quality

Date of experience: February 9, 2022
Poland
1 review
0 helpful votes
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Good clothes
February 9, 2022

I recommend the store, very good quality clothes:)

Date of experience: February 8, 2022
Canada
1 review
0 helpful votes
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Prompt response
February 9, 2022

Thank you so much for your prompt response to my request. It is greatly appreciate

Date of experience: February 8, 2022
Indiana
1 review
0 helpful votes
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Super polite
February 9, 2022

They were super polite and helpful. Answered pretty promptly as well.

Date of experience: February 8, 2022
Illinois
1 review
0 helpful votes
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Great help
February 9, 2022

Such excellent customer service! Such a fast response

Date of experience: February 8, 2022
North Carolina
1 review
0 helpful votes
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Excellent customer service!
February 9, 2022

The dress I order was to large and there was not a smaller size available. Returns can be hard sometimes when asking for a refund... so I was bit upset when the dress didn't fit. However, the customer service was immediate at responding to my request and a refund was processed quickly. Great experience, I'll definitely be ordering from Rotita again.

Date of experience: February 8, 2022
Romania
1 review
0 helpful votes
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Clothes are very cute, I love them.
February 8, 2022

It's all good, fast delivery and beautiful clothes.

Date of experience: February 8, 2022
Texas
1 review
0 helpful votes
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Beautiful red dress!
February 8, 2022

The dress makes you look like a princess. Beautiful red perfect for Valentine's etc.
Fabric is soft, color is vibrant.

Date of experience: February 8, 2022
RU
1 review
0 helpful votes
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Thank you
February 8, 2022

Thank you, dear Rotita, for your attention and feedback. My parcel arrived without delay, even a little ahead of time. It's very nice.

Date of experience: February 8, 2022