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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Czechia
8 reviews
0 helpful votes
Follow Karel V.
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I'm not used to spend lots of money on clothes. In my opinion, clothes have to look stylish, but it doesn'; t matter where did you buy it. Of course, lots of people might despise you because of non-branded clothes but it's better stay off such people. I hate those ones who estimate others according to their material position in society. It's awful. Such people are rude and ignorant as well. I always buy clothes in discount stores and this one is my favorite one actually. I have bought the whole wardrobe here, because I liked the way the clothes look here. It's stylish, I look dapper and funky.

Date of experience: February 12, 2022
GB
1 review
0 helpful votes
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Ordered 2 beautiful dresses one unfortunately had to return. Rotita. Com kept in contact with me regarding returning the item back. They alway reply to my emails also let me know when my refund was given to me. Very good company. Also good quality clothing that I received would recommend them.

Date of experience: February 12, 2022
Virginia
2 reviews
0 helpful votes
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Admittedly it is hard to order things like swimwear on line but i am happy to share that the products from Rotita are exactly what i had hoped for I love my new swimwear! Colors are bight and sizing was true to the size chart (i took a chance and actually ordered 1 size higher than i needed just in case and that i am happy i did) I also wanted to share that they came within 2 weeks of my order and the service from the team when i had questions was fast and easy to understand. I will definitely be back to order more! GREAT place for we bigger gals to find something besides boring black! So happy

Date of experience: February 11, 2022
New Jersey
2 reviews
0 helpful votes
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Shirt dress
February 11, 2022

What a fabulous fabric and dress. Highly recommended.

Date of experience: February 11, 2022
New York
1 review
0 helpful votes
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Outstanding Customer Service
February 11, 2022

My first experience with ordering with Rotita was excellent.
There was a small glitch upon delivery of goods, but it was resolved within an impressive turnaround time.
Sowshi, my customer service rep, was outstanding- I would rate her 10 out of 10.

Date of experience: February 11, 2022
TC
1 review
0 helpful votes
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Great Shopping Experience
February 11, 2022

Shopping online with Rotita is one of the best experience i ever had. The service was great and i got timely response.
The products are great and prices are reasonable!

Date of experience: February 11, 2022
Idaho
1 review
0 helpful votes
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They don't send receipts and no exchange or refund instructions with the merchandise. They only have online order receipts. Which I have kept. They're the only two I've got. I didn't even get an online order receipt for the last five items I ordered.
I ordered some clothing. They were to small. When I asked for the exchange or refund instructions. They said three of my items were flash sale items. No were on the receipts I have does it say fash sale. When I ordered the items they were not on flash sale. They showed a receipt that looks nothing like my order receipts.
I ordered a return label for two of the items. I haven't received it.
They sent exchanges for two items without out my knowledge. And before I ordered the return label. And they billed me again for the two items.
This has been a hugh mess.
The heck of it is. They do have really good clothing.

Date of experience: February 11, 2022
Canada
2 reviews
0 helpful votes
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Great service
February 10, 2022

Response to my email was very quick, polite and efficient. Thank you.

Date of experience: February 10, 2022
Portugal
3 reviews
1 helpful vote
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Rotita
February 10, 2022

What can I say about the rotita store, which to date I have really loved the quality of the pieces and how quickly they arrive at our house.

Date of experience: February 10, 2022
GB
1 review
0 helpful votes
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Gorgeous good quality dresses
February 10, 2022

I got my first dress from Rotita which was so amazing. My husband praised me a lot. Perfect fit with amazing quality and gorgeous styles.

Date of experience: February 10, 2022
New Jersey
1 review
0 helpful votes
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Love collection
February 10, 2022

I love dresses collection so many clothes from this website only, for all occasions best quality collections

Date of experience: February 10, 2022
South Carolina
1 review
0 helpful votes
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My New Store
February 10, 2022

Very easy to find what I need when I need it. I will recommend this site to my family and friends

Date of experience: February 10, 2022
Australia
1 review
0 helpful votes
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Fantastic help and fast service!
February 10, 2022

I notified Rotita my order did not arrive and after a couple of emails back and forth to try and sort out what had happened, my order was resent with fantastic service, thankyou!

Date of experience: February 10, 2022
Romania
1 review
0 helpful votes
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Incredible vibes
February 10, 2022

They get answers so fast when you need to know something about a product or any information. Totally grateful for the kindness!

Date of experience: February 10, 2022
France
1 review
0 helpful votes
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Its an amazing Fashion Online Shop
February 10, 2022

Was perfect, friendly and efficient
The shopping Experience awesome

Date of experience: February 10, 2022
Italy
2 reviews
0 helpful votes
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Awesome Brand!
February 10, 2022

Good brand with wonderful items. The quality is perfect!

Date of experience: February 10, 2022
Canada
1 review
0 helpful votes
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Good quality and beautiful
February 10, 2022

I am satisfied of my order, looks great, will order again

Date of experience: February 9, 2022
Canada
1 review
0 helpful votes
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I asked about status they were fast to reply I like that

Date of experience: February 9, 2022
South Carolina
3 reviews
0 helpful votes
Follow Nidhi L.
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Amazing quality in affordable prices
February 9, 2022

Rotita has amazing quality and best customer service. Absolutely love the prices n the stylish outfitsI highly recommend them

Date of experience: February 9, 2022
Spain
1 review
0 helpful votes
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In love ROTITA
February 9, 2022

I loved being able to collaborate with you. The dress that you have sent me is beautiful and gives a lot of play when combining it. Maxi dress with geometric print. Marvelous!

Date of experience: February 9, 2022