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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
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Mrs Vivienne Devine
April 1, 2022

I bought a dress ina M size & it was too big for me, so I ordered a size S & it fits perfectly, I really like the dress, I have sent back the M size & am waiting for my refund Kind Regards Vivienne Devine

Date of experience: April 1, 2022
Romania
1 review
0 helpful votes
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Wonderful!
April 1, 2022

The most beautiful dresses I have ever received! I love this site! You are wonderful, and the products are exactly as in the pictures!

Date of experience: April 1, 2022
Canada
1 review
0 helpful votes
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Cute and affordable
April 1, 2022

I am so happy with my new swimwear.
They fit really well and are flattering.
Really great for people with curves. The material and make are great.
I was a little bit hesitant to buy based off some of the reviews but I am so happy I gave Rotita a chance.

Date of experience: April 1, 2022
Spain
1 review
0 helpful votes
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Me encanta
March 31, 2022

He recibido el producto rápido, y me encanta es súper bonito, es muy cómodo, voy a volver a comprar!

Date of experience: March 31, 2022
Canada
2 reviews
0 helpful votes
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Quality control
March 31, 2022

I bought 2 bathing suits and one of the suits straps were twisted... I had to remove stitching and resew.

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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EXCELLENT CUSTOMER SERVICE
March 31, 2022

My order arrived and all 3 items were too big. So I contacted customer service. So helpful. Then one item was out of stock, so they emailed me and I picked another item. Communication was great. Very happy with the service and attention I was given.

Date of experience: March 31, 2022
Colorado
1 review
0 helpful votes
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Great
March 31, 2022

Helpful customer service, went out of their way to rush my order

Date of experience: March 31, 2022
GB
1 review
0 helpful votes
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I will return! I
March 31, 2022

Great choice. Good quality products. Competitive price range. Really pleased with the items I purchased. Very postitive communication with the customer service department, extremley helpfull.
I would have given a 5* rating - but to return an item from the UK to the USA, is very expensive. Make sure you get the right size!

Date of experience: March 31, 2022
Pennsylvania
1 review
0 helpful votes
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Great help
March 31, 2022

Took care of the problem fast and it was very helpful don't have to worry package going to wrong place.

Date of experience: March 31, 2022
Romania
1 review
0 helpful votes
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Great
March 31, 2022

I really like the experience I had with you!
I will order next time!

Date of experience: March 31, 2022
Spain
1 review
0 helpful votes
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Si deseas un vestido perfecto para fiestas en la playa este es el ideal, a mis amigas les encanto y yo enamorada de este vestido.

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Well made
March 31, 2022

There was a lot of information on size measurements which is great. It helps reading reviews and seeing pictures because most of us don't look as good as the model. It took a little long to arrive but I am very happy with what I ordered.

Date of experience: March 31, 2022
Ohio
1 review
0 helpful votes
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Waiting to receive information on my exchange- not sure if they have all the right info for exchange- it says its on its way. I would think they would show the exchange item i choose, showing that is what is being shipped. Also not sure if its an even exchange? Return said it was in Good condition- It was brand new condition- tried on once and returned so i hope i get full refund- I will leave better review when i get the new suit- hopeing for the best, and that it arrives before my vacation.

Date of experience: March 30, 2022
Missouri
1 review
0 helpful votes
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Beautiful dress - True to picture
March 30, 2022

Beautiful dress and perfect sizing, Shipping was fast too. I loved the color and print of the dress, true to picture

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Excellent
March 30, 2022

Your prompt response to my concern is highly commendable and can draw customers closer to you. I will continue to recommend you.

Date of experience: March 30, 2022
Missouri
1 review
0 helpful votes
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Returns
March 30, 2022

My return information was taken care of in adequate time and from the instructions I was given very easy. I really appreciated it

Date of experience: March 30, 2022
Italy
2 reviews
0 helpful votes
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Highly recommended
March 30, 2022

I got dresses from rotita and they are really good quality and i really love their style, super top.

Date of experience: March 30, 2022
GB
1 review
0 helpful votes
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Swim set
March 30, 2022

Fast delivery greet product well happy, will order more clothes again

Date of experience: March 30, 2022
Italy
2 reviews
0 helpful votes
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Servizio efficiente
March 30, 2022

Esaustivi e disponibili nelle risposte! Mi sono trovata veramente bene sempre disposti a darti una mano con le risposte!

Date of experience: March 30, 2022
Romania
1 review
0 helpful votes
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My clothes are looking really cute. I'm so proud to wear great quality clothes like Rotita are!

Date of experience: March 30, 2022