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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Love it
April 11, 2022

Everything was great fits perfectly and the colors are beautiful

Date of experience: April 11, 2022
Washington
1 review
0 helpful votes
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I love Rotita!
April 11, 2022

I have ordered from Rotita many times, I feel the website has so much variety and the value is really reasonable!
This time I ordered 3 beautiful summer dresses, shipping was quick and the order updates were accurate!
I love Rotita for summer dresses and occasion wear

Date of experience: April 11, 2022
GB
1 review
0 helpful votes
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Amazing
April 11, 2022

I was very pleased with the items I ordered, the quality of the material is amazing, I will certainly be ordering more items very happy customer,
Thank you

Date of experience: April 11, 2022
GB
2 reviews
0 helpful votes
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Love Rotita
April 11, 2022

Rotita's website is easy to navigate and have a great selection so you're sure to find what you're looking for.

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Excellent Customer Service
April 11, 2022

Customer Service was very responsive and provided quick resolution.

Date of experience: April 10, 2022
GB
1 review
0 helpful votes
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My order
April 9, 2022

Very happy with my experience. Were very helpful and quick in doing my exchange.

Date of experience: April 9, 2022
South Carolina
1 review
1 helpful vote
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Bad return policy
May 9, 2022

Cost almost as much to return the item, as I paid for it.
Won't be buying from them again.

Date of experience: April 9, 2022
Romania
3 reviews
0 helpful votes
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Verry happy with the purchast
April 9, 2022

I love the Rotita website, I always find the best products at a very good price and the transport is fast. I recommend with confidence!

Date of experience: April 9, 2022
Utah
1 review
0 helpful votes
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Order chage
April 9, 2022

Very fast response and change was made quickly. Needed to change color on item purchased.

Date of experience: April 9, 2022
Italy
1 review
0 helpful votes
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My dress is just perfect. I love the quality I chose a dress that I liked very much in the picture, and it came home more beautiful than in the picture.

Date of experience: April 9, 2022
South Carolina
1 review
1 helpful vote
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I recently ordered a bathing suit, coverup and a shirt. I have ordered from Rotita with no difficulties and merchandise arrived on time and was pleased with my order. This time when I completed the order and was paying for shipping I was asked if i wanted to pay an additional fee of almost $5.00 as an insurance policy in case there was a problem with shipping and since I had no problems previously, I declined to pay the additional fee. I received an email stating that my merchandise was delivered, but I have not received this order. In this same email I was given an option of speaking to a representative on the computer. I tried several times to initiate this online chat and after waiting several minutes each time I was never able to complete the online chat since Rotita never responded to my request. I think that since I did not give Rotita the extra shipping money that my order has just vanished. All I want is the order I paid for!

Date of experience: April 8, 2022
North Carolina
1 review
0 helpful votes
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Fast responses
April 8, 2022

I got quick responses from the person responding to DMs on Instagram and I believe customer service is very important. Thank you very much for all the help.

Date of experience: April 8, 2022
Italy
1 review
0 helpful votes
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Wow
April 8, 2022

Prodotti di ottima qualità e servizio preciso e professionale

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
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Amazing service!
April 8, 2022

They were able to guide me through my questions that I had about a specific topic! Fast replies and kind customer service!

Date of experience: April 8, 2022
Poland
1 review
0 helpful votes
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Divine perfect swimsuit
April 8, 2022

It is beautiful and fitted. Like in the picture. I am very pleased.

Date of experience: April 8, 2022
Canada
1 review
0 helpful votes
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Happy Customer
April 8, 2022

Received my beautiful clothing earlier than I thought, and loved all the items. So-good service and good products!

Date of experience: April 8, 2022
Brazil
1 review
0 helpful votes
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Lovely clothes
April 8, 2022

First class experience. Kept me updated on delivery. Goods first class. Will use again.

Date of experience: April 8, 2022
Ohio
1 review
0 helpful votes
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Bathing suit and shorts
April 8, 2022

It was an easy experience to order and really love the shorts and top -

Date of experience: April 8, 2022
Florida
1 review
0 helpful votes
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Love it
April 8, 2022

Amazing everytime! Always shop rotita material is the best and the fit is perfect for my body i love the alphets sometimes i tend to select 9 dresses then i go to the cart and try to pick the best from the best its so hard to shop 3 dresses within my budget when i want all... i so love rotita im complimented every time i wear my dresses.

Date of experience: April 8, 2022
Florida
2 reviews
0 helpful votes
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Nice bathing suits
April 8, 2022

Ordered 2 bathing suits, one was perfect, the 2nd one was nice but had unfinished bottom. Not sure if that will be a problem in the future.

Date of experience: April 8, 2022