Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered from Rotita many times, I feel the website has so much variety and the value is really reasonable!
This time I ordered 3 beautiful summer dresses, shipping was quick and the order updates were accurate!
I love Rotita for summer dresses and occasion wear
I was very pleased with the items I ordered, the quality of the material is amazing, I will certainly be ordering more items very happy customer,
Thank you
Rotita's website is easy to navigate and have a great selection so you're sure to find what you're looking for.
Customer Service was very responsive and provided quick resolution.
Very happy with my experience. Were very helpful and quick in doing my exchange.
Cost almost as much to return the item, as I paid for it.
Won't be buying from them again.
I love the Rotita website, I always find the best products at a very good price and the transport is fast. I recommend with confidence!
Very fast response and change was made quickly. Needed to change color on item purchased.
My dress is just perfect. I love the quality I chose a dress that I liked very much in the picture, and it came home more beautiful than in the picture.
I recently ordered a bathing suit, coverup and a shirt. I have ordered from Rotita with no difficulties and merchandise arrived on time and was pleased with my order. This time when I completed the order and was paying for shipping I was asked if i wanted to pay an additional fee of almost $5.00 as an insurance policy in case there was a problem with shipping and since I had no problems previously, I declined to pay the additional fee. I received an email stating that my merchandise was delivered, but I have not received this order. In this same email I was given an option of speaking to a representative on the computer. I tried several times to initiate this online chat and after waiting several minutes each time I was never able to complete the online chat since Rotita never responded to my request. I think that since I did not give Rotita the extra shipping money that my order has just vanished. All I want is the order I paid for!
I got quick responses from the person responding to DMs on Instagram and I believe customer service is very important. Thank you very much for all the help.
Prodotti di ottima qualità e servizio preciso e professionale
They were able to guide me through my questions that I had about a specific topic! Fast replies and kind customer service!
It is beautiful and fitted. Like in the picture. I am very pleased.
Received my beautiful clothing earlier than I thought, and loved all the items. So-good service and good products!
First class experience. Kept me updated on delivery. Goods first class. Will use again.
It was an easy experience to order and really love the shorts and top -
Amazing everytime! Always shop rotita material is the best and the fit is perfect for my body i love the alphets sometimes i tend to select 9 dresses then i go to the cart and try to pick the best from the best its so hard to shop 3 dresses within my budget when i want all... i so love rotita im complimented every time i wear my dresses.
Ordered 2 bathing suits, one was perfect, the 2nd one was nice but had unfinished bottom. Not sure if that will be a problem in the future.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...

