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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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All went well, good brand. Great experience, I advise.
I returned and asked for a replacement women's top, back at the beginning of February. Today is April 15,2022, and I am still waiting for my replacement item.
I received an email on April 10th stating that I should expect the order between 21 Apr 2022 and 04 May 2022. This is very disappointing that it should take over 2 months to receive it.
They have offered me a lousy $6.00 discount... if I order something again over $50.00.
This is a joke! Shame, Shame, Shame on their lousy service!
Seemed to go well. I was afraid they would be small but they are generous and maybe too big through the arms. I might have to make a tuck. I like the bright colours!
Products are great! Very helpful customer service. Products came on time and they are neatly packed
Great! Good quality merchandise and fantastic prices... best swimsuit I have ever owned, and I have had a collection over the years. Will continue to do business with this company
I absolutely love the clothes but the shipping takes to long.
She always answered me in a short time and was very kind to me.
Great service. Good prices, good quality products. Received in good condition, in a timely fashion.
Great service from Customer Service when I had some questions.
All is good. I would order from them again.
I ordered a bathing suit which I needed for vacation. It never came and was not going to arrive in time. While I was very disappointed in hat I did not get the bathing suit, I emailed and asked if I could cancel the order and get a refund. I had the money back in my account in 1 day! Shipping takes long but customer service is great!
I absolutely had the best experience. The customer service is amazing. I love the outfits I received. They are true to size
I am obesessed over shopping fom rotita! They have such amazing collection. I actually get whAt i see! They sell such quality stuff & offer amazing service & support. I'm a huge fan.
I've been purchasing from Rotita for really long time ago and it's safe to say their clothing quality is so brilliant and also love getting compliments whenever I wear one of them pieces! Highly recommended, really 5 starts from me.
Easy shopping, accurate sizing, fast shipping. Loved all the items I got and no issues with the fit.
The dresses by rotita are gorgeous and perfect for all skin tones and body types! I also love their customer service :)
I love their style of clothes. As far as being true to size… I'm 5'8" and 150 lbs. with a small-medium build. As with anywhere I order/buy clothes, if the shirts are made big and hang really loose, I order a size small. If they fit tight against the body, I order a size medium. I did the same thing with Rotita and everything fit perfectly. The bathing suits (tops and shorts), I ordered a size medium. I loved everything and I will definitely be ordering from them again!
I loved both all the products and their quality! I really have no words to thank you for how fast it was and how good the pieces are to repeat for sure!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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