Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

Good
April 15, 2022

All went well, good brand. Great experience, I advise.

Date of experience: April 15, 2022
Michigan
2 reviews
0 helpful votes
Follow Sharon I.
Unfollow Sharon I.
Share Review
Report Review

Poor Shipping
May 15, 2022

I returned and asked for a replacement women's top, back at the beginning of February. Today is April 15,2022, and I am still waiting for my replacement item.
I received an email on April 10th stating that I should expect the order between 21 Apr 2022 and 04 May 2022. This is very disappointing that it should take over 2 months to receive it.

They have offered me a lousy $6.00 discount... if I order something again over $50.00.
This is a joke! Shame, Shame, Shame on their lousy service!

Date of experience: April 14, 2022
Canada
1 review
0 helpful votes
Follow Tanya D.
Unfollow Tanya D.
Share Review
Report Review

Bathing suits
April 14, 2022

Seemed to go well. I was afraid they would be small but they are generous and maybe too big through the arms. I might have to make a tuck. I like the bright colours!

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
Follow Dana P.
Unfollow Dana P.
Share Review
Report Review

Great customer service
April 14, 2022

Products are great! Very helpful customer service. Products came on time and they are neatly packed

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
Follow joyce U.
Unfollow joyce U.
Share Review
Report Review

Great! Good quality merchandise and fantastic prices... best swimsuit I have ever owned, and I have had a collection over the years. Will continue to do business with this company

Date of experience: April 14, 2022
Virginia
6 reviews
0 helpful votes
Follow Kathy K.
Unfollow Kathy K.
Share Review
Report Review

Goo
April 14, 2022

I love that you have a lot of inventory to choose from I love the website

Date of experience: April 14, 2022
Texas
1 review
0 helpful votes
Follow foradas E.
Unfollow foradas E.
Share Review
Report Review

Great clothes
April 14, 2022

I absolutely love the clothes but the shipping takes to long.

Date of experience: April 14, 2022
Italy
1 review
0 helpful votes
Follow Alessia Q.
Unfollow Alessia Q.
Share Review
Report Review

Very helpful person
April 14, 2022

She always answered me in a short time and was very kind to me.

Date of experience: April 14, 2022
Canada
1 review
0 helpful votes
Follow ML. H.
Unfollow ML. H.
Share Review
Report Review

My experience buying two swimsuits
April 14, 2022

Great service. Good prices, good quality products. Received in good condition, in a timely fashion.
Great service from Customer Service when I had some questions.
All is good. I would order from them again.

Date of experience: April 14, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sue H.
Unfollow Sue H.
Share Review
Report Review

Customer service
April 14, 2022

I ordered a bathing suit which I needed for vacation. It never came and was not going to arrive in time. While I was very disappointed in hat I did not get the bathing suit, I emailed and asked if I could cancel the order and get a refund. I had the money back in my account in 1 day! Shipping takes long but customer service is great!

Date of experience: April 14, 2022
California
2 reviews
1 helpful vote
Follow ToniMarie K.
Unfollow ToniMarie K.
Share Review
Report Review

Amazing
April 14, 2022

I absolutely had the best experience. The customer service is amazing. I love the outfits I received. They are true to size

Date of experience: April 14, 2022
Italy
1 review
0 helpful votes
Follow Giulia B.
Unfollow Giulia B.
Share Review
Report Review

Amazing
April 14, 2022

Love the dresses and the fit! I get 2 amazing dresses

Date of experience: April 14, 2022
California
1 review
0 helpful votes
Follow Mugdha F.
Unfollow Mugdha F.
Share Review
Report Review

Love the rotita dresses
April 14, 2022

I am obesessed over shopping fom rotita! They have such amazing collection. I actually get whAt i see! They sell such quality stuff & offer amazing service & support. I'm a huge fan.

Date of experience: April 13, 2022
GB
1 review
0 helpful votes
Follow Mariem P.
Unfollow Mariem P.
Share Review
Report Review

Perfect clothing
April 13, 2022

I've been purchasing from Rotita for really long time ago and it's safe to say their clothing quality is so brilliant and also love getting compliments whenever I wear one of them pieces! Highly recommended, really 5 starts from me.

Date of experience: April 13, 2022
Canada
2 reviews
0 helpful votes
Follow Osborne I.
Unfollow Osborne I.
Share Review
Report Review

Super cute suits
April 13, 2022

Easy shopping, accurate sizing, fast shipping. Loved all the items I got and no issues with the fit.

Date of experience: April 13, 2022
Spain
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

Love it
April 13, 2022

I ordered a cardigan and I was delighted to see it. The fabric is thick and of very good quality. I will repeat of course

Date of experience: April 13, 2022
Canada
2 reviews
0 helpful votes
Follow Tanisha H.
Unfollow Tanisha H.
Share Review
Report Review

Lovely dresses
April 13, 2022

The dresses by rotita are gorgeous and perfect for all skin tones and body types! I also love their customer service :)

Date of experience: April 12, 2022
West Virginia
1 review
0 helpful votes
Follow Krissy G.
Unfollow Krissy G.
Share Review
Report Review

Love their clothes!
April 12, 2022

I love their style of clothes. As far as being true to size… I'm 5'8" and 150 lbs. with a small-medium build. As with anywhere I order/buy clothes, if the shirts are made big and hang really loose, I order a size small. If they fit tight against the body, I order a size medium. I did the same thing with Rotita and everything fit perfectly. The bathing suits (tops and shorts), I ordered a size medium. I loved everything and I will definitely be ordering from them again!

Date of experience: April 12, 2022
Portugal
2 reviews
0 helpful votes
Follow Bruna F.
Unfollow Bruna F.
Share Review
Report Review

Just amazing
April 12, 2022

I loved both all the products and their quality! I really have no words to thank you for how fast it was and how good the pieces are to repeat for sure!

Date of experience: April 12, 2022
Louisiana
1 review
0 helpful votes
Follow Karen B.
Unfollow Karen B.
Share Review
Report Review

Excellent
April 11, 2022

Great experience got many compliments very comfortable needed no alterations

Date of experience: April 11, 2022