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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
2 reviews
0 helpful votes
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Amazing dresses
April 29, 2022

Loved the fabric and the designs that you offer, excellent customer service. Ivy made the entire process very smooth with fast shipping.
All the items were true to size. Can't wait to order more

Date of experience: April 29, 2022
Canada
1 review
0 helpful votes
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Maillot en ligne
April 28, 2022

Merci les maillot sont bien fait. Il me vont bien

Date of experience: April 28, 2022
Kentucky
1 review
0 helpful votes
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Good Results
April 28, 2022

I ordered a bathing suit and received it on time and the fit is great.

Date of experience: April 28, 2022
Washington
1 review
0 helpful votes
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Amazing Purchase
April 28, 2022

It was a very smooth process. Had no issues in delivery. Material of the dress is high quality.

Date of experience: April 28, 2022
Italy
1 review
0 helpful votes
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Fantastico abito
April 28, 2022

Ho acquistato questo fantastico abito, di buon tessuto!
Ottimo rapporto qualità prezzo
Consiglio assolutamente

Date of experience: April 28, 2022
Iowa
1 review
3 helpful votes
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Never shipped order
May 27, 2022

I have been waiting over 5 weeks and they still have not processed my order. I have sent messages and all they say is give us a few days. They were very fast at taking their payment out, same day as order. I think I've been scammed. I believe they want me to keep waiting until it's to late to stop payment.

Date of experience: April 26, 2022
Spain
1 review
0 helpful votes
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I recommend this brand
April 26, 2022

I am happy with the swimsuit I received, of good quality and pretty.

Date of experience: April 26, 2022
Italy
1 review
0 helpful votes
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All perfect!
April 26, 2022

Love their clothes! The graphics are always innovative and the fabrics soft to the body. I highly recommend!

Date of experience: April 26, 2022
Idaho
1 review
0 helpful votes
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Bad company
May 26, 2022

I ordered a dress for my grandaughters wedding 2 months ahead of time was promised they would get it to me in time and they never let me know they could not get it to me till after the wedding. No time for me to get a new dress. I am so mad. Poor customer service, poor company, i hope they go out of business.

Date of experience: April 25, 2022
Canada
2 reviews
0 helpful votes
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Great service!
April 25, 2022

I accidentally put the wrong house number into my order and didn't realize it for 3 days. All I had to do was email and it was fixed! I am so relieved as I have ordered from here before and loved all my stuff so really looking forward to this order... bathing suits!

Date of experience: April 25, 2022
Maryland
2 reviews
0 helpful votes
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Vibrant colors
April 25, 2022

Purchased this bathing suit and really like it... fit is good and the colors are so vibrant...

Date of experience: April 25, 2022
Canada
1 review
0 helpful votes
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Super happy
April 25, 2022

Fit the right size precious no need to return, real colour beautiful material. I'm happy with my purchase because you got what you paid for.

Date of experience: April 25, 2022
Italy
1 review
0 helpful votes
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I love Rotita
April 25, 2022

I love rotita, super super super I was very happy with this shop and would definitely recommend it.

Date of experience: April 25, 2022
Tennessee
1 review
0 helpful votes
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Swimsuit purchase
April 24, 2022

Loved the fact they were very quick to ship. Only gripe is their exchange/return policy is not that great. Between at least 2 weeks to return then another 2-3 weeks to get replacement after they ship it.

Date of experience: April 24, 2022
Florida
2 reviews
0 helpful votes
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My address has changed and customer service noticed right away and sent a detailed email to verify it. Once verified, they confirmed that my order will be sent to the new address as soon as possible.

Date of experience: April 24, 2022
Florida
1 review
0 helpful votes
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Super Attentive
April 22, 2022

I was addressed quickly and given the information I needed to further my experience with Rotita.

Date of experience: April 22, 2022
Greece
1 review
0 helpful votes
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Great quality & value got money.My dress was looking the same, as at the picture. Size feats exactly the same described at the site.

Date of experience: April 22, 2022
South Africa
1 review
0 helpful votes
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Five Star service
April 22, 2022

I bought a black sequins top and it is stunning. Fits perfectly and looks exactly like the picture. I was kept inform about the delivery at all times. Will most definetly buy from them again.

Date of experience: April 21, 2022
Idaho
1 review
1 helpful vote
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I loved
April 21, 2022

I really liked the fabric and the style, it suits me just the way I like it. So yes I would get it again

Date of experience: April 21, 2022
Arkansas
1 review
0 helpful votes
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No delivery
May 21, 2022

I ordered 2 shirts. I have received 1 but not the other. I sent an email requesting information about the delivery of the other shirt and did not receive a reply. Still hoping to get it.

Date of experience: April 21, 2022