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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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Rotita is easy to work with when something doesn't fit. Returns and Exchanges are easy.
I never got my swimsuit I ordered only because when I ordered they said it would be here in 5 to 7 days. After 7 days it was still not shipped. Coming from China who knew when it would get here. I needed it for my vacation so I cancelled my order.
Customer service was very nice is cancelling my order and credit m account.
Nice dress, material could be better, nice colour good size & length
I've ordered twice from Rotita. One order came through at the expected time and products were generally ok. I put in a second order on April 1,2022 and as of May 5,2022, it hasn't even shipped yet. Customer Service has not been helpful at all - they keep promising me that shipment has been 'urged', but I've been given shipment deadlines of April 5, April 11, April 30 and May 4 and nothing has even been sent yet - according to their original deadline, it was supposed to arrive between April 28-May 9 - and instead, they can't even get it out the door. Although they have taken my money. And not offered compensation or a refund. Buyer beware with this company.
Love shopping here! Have one of the best stuff and super friendly!
It took a bit but really worth the wait. When I reached out to express my concern on how long it took I got a response right away. I would definitely order again.
Sehr gut schnell & nett gefällt mir sehr
Ich habe über etwas gefragt und die haben mir schnell geholfen
Was very impressed it was handled in a promptly manner
They have great swimsuits for a good price. I always have a hard time finding something in the store, but always find something for my body type on Rotita.
I am very happy with my Tankini, it looks like the picture and true to size! I rated 4 stars because it took a long time to receive. I purchased it for a vacation but it did not arrive in time. That was disappointing. Otherwise I am happy with purchase. I got a Large fit perfect 180lbs, 39-40 bust. Love the turquoise color!
My computer automatically send bring address. Thank you for people from Rotita. They send my package to right address.
Rotita is a very good company to deal with. They answered my email quickly and sent me a return label to send back the item I bought and wanted to exchange for a different size. Their bathing suits are also very nice and good quality and they have a large selection to choose from.
I have always had good experiences with this company and Freya was very sweet and helpful.
I tried to purchase a dress on Rotita. When I tried to pay with my card, WHICH WAS A SELECTION ON THEIR LIST, EVERY TIME I HIT PLACE ORDER IT WOULD NOT SEND. EVER…I DID THIS 5 times. Same result. Would not send. I spoke with customer service twice and both times they said they would send me a email on how to pay them. I refused to leave the site to pay. Both times I was told I had to in order to pay. I wasted so much time shopping on this site for it to be a scam
Every item I have had from Rotita has been excellent quality. I am a UK 18 and mainly get a XL and they fit perfectly. I love the Sequin and pretty choices for us plus size girls. Always recommended
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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