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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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AMAZING CUSTOMER SERVICE!
May 12, 2022

I placed an order for 2 swim suits. One just wasn't for me and the other, I needed a different size. I emailed back and forth with customer service multiple times and got the fastest responses and help that I ever have from a site like this. My order, WW**************, was handled with top notch service! I will definitely buy from Rotita again.

Date of experience: May 12, 2022
Illinois
1 review
0 helpful votes
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Good quality
May 12, 2022

Perfect size, good quality but the time to shipping was to long.

Date of experience: May 12, 2022
Tennessee
1 review
0 helpful votes
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Rotita
May 12, 2022

They have very nice clothes and sizes are exactly what you expect.

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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Top
May 12, 2022

Good quality, good size and fit perfect. First I find them to look good but I was not sure off the size and quality but at the end even though it take long before I receive my purchase (6-7 week) I'm satisfied

Date of experience: May 12, 2022
Delaware
1 review
0 helpful votes
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Excellent Customer Service
May 12, 2022

Very quick and efficient response to my needs. Thank you!

Date of experience: May 11, 2022
Pennsylvania
1 review
0 helpful votes
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Fits perfect
May 11, 2022

It Fits just right and hides my belly issues! Good fabric and looks like it will hold up!

Date of experience: May 11, 2022
Pennsylvania
1 review
0 helpful votes
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Bathing suits
May 11, 2022

The shipping took awhile… I guess due to supply chain issues, as soon as I contacted customer service… they immediately got involved and ship was here I a few days. The customer service is very good for on- line… they get back in a 24 hour period…

Date of experience: May 11, 2022
Ohio
2 reviews
10 helpful votes
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Still waiting
June 10, 2022

I've ordered from Rotita once before without issue. This time is different. I placed my order on April 4,2022. I am still waiting. I have been told my order would ship within 3-5 days, but those days have passed and still no shipping information. The money left my account promptly after order placement. Customer service has been no help as they have lied to me about shipping already. How long are we going to use Covid as an excuse? Enough! Very unhappy with Rotita in all aspects right now.

Date of experience: May 11, 2022
Italy
1 review
0 helpful votes
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I absolutely love this brand!
May 11, 2022

I bought one swimwear, and I can say that not only the quality is super good! But also the shipping and costumer service were so professional and fast!
I will buy again from them! Thank you

Date of experience: May 11, 2022
Switzerland
1 review
0 helpful votes
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Hilfe bei Problemen
June 10, 2022

Habe die Ware endlich doch noch erhalten. Nach mehreren E-Mail Rückfragen bei der Firma Rotita konnte man mir doch noch helfen. Bin trotzdem zufrieden, obwohl die Lieferung und schon längst bezahlte Ware sehr lange gedauert hat (über zwei Monate) und ich bestimmt nicht mehr bei dieser Firma bestellen werde. Auch entspricht die Ware farblich nicht exakt der Beschreibung im Facebook.

Date of experience: May 11, 2022
Washington
1 review
0 helpful votes
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Credit card misunderstanding.
May 10, 2022

This situation was handled quickly. I appreciate the help.

Date of experience: May 10, 2022
GB
1 review
0 helpful votes
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Excellent service
May 10, 2022

Great customer service. Very helpful and great communication

Date of experience: May 10, 2022
Italy
1 review
0 helpful votes
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Pretty clothes for trendy girls
May 10, 2022

Quality of my swimwear ( a beautiful tankini) Is really good. I think I never had such a beautiful tankini, Is design Is fantastic. Quick delivery, perfect package, I recommend It ti you

Date of experience: May 10, 2022
Minnesota
1 review
0 helpful votes
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Great customer service
May 10, 2022

The swimsuit I ordered was too big. The return process for exchange was easy and efficient. I will definitely order from this company again and highly recommend them!

Date of experience: May 9, 2022
Greece
1 review
0 helpful votes
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Flower top
May 9, 2022

A very nice top with dreamy colours and very kind and polite employees

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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There's nothing to describe in the beginning they was okay they was doing fine now that I order some things that I haven't received in a month and I haven't got my money back they're not they deserve it too basically

Date of experience: May 8, 2022
California
1 review
2 helpful votes
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Scam
June 7, 2022

In reality I wouldn't even give this company one star! I ordered 2 pant suits, hoping to wear one to my niece's wedding which I will be officiating in 2 weeks. The order was to arrive last month, but never came. I was sent a tracking number, but most of the time that site doesn't work. When it does, it still shows no movement in my order. I tried to message Rotita, but when I enter my email and password it states that no such email exists. When I try to reset my password to register again, I get a message stating that I my email is already registered. It's a scam company that takes your money, and never delivers product!

Date of experience: May 7, 2022
Pennsylvania
1 review
5 helpful votes
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Purchase and forever wait!
June 6, 2022

You place an order get charged for it and then weeks later get a notification that an item is now out of stock come to find out they haven't even shipped your items yet? That's crazy! I'm still waiting for items I purchased on 3.27 and it's now 5.7! Absolutely ridiculous! I paid on 3.27. I had a trip on 4.29 I wanted these for clothes for. Highly disappointed!

Date of experience: May 7, 2022
Indiana
1 review
0 helpful votes
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Luv the company
May 7, 2022

The products are beautiful and fit well. They also delivered very fast too.

Date of experience: May 7, 2022
West Virginia
1 review
0 helpful votes
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Swimsuits
May 7, 2022

I ordered two swimsuits and loved them both. Great quality and they fit great. I will order again. Thank you for having such great products.

Date of experience: May 7, 2022