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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Lovely dress
May 18, 2022

I ordered the White Sleeveless Floral And Leaf Print Dress and absolutely love it! It fit so well and I received so many compliments. The customer service was also excellent. Highly recommend!

Date of experience: May 18, 2022
Spain
1 review
0 helpful votes
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Excelente
May 18, 2022

La experiencia muy buena, los productos excelentes. Y la atención única

Date of experience: May 18, 2022
Florida
1 review
0 helpful votes
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Beautiful Summer Dresses
May 18, 2022

This is my third summer dress that I have gotten from Rotita! They are also light and flowy. They are very easy to wash and don't wrinkle, which is really important to me! I keep coming back for more!

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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Best customer service
May 17, 2022

I was thrilling with with my rep, she needs to be upgraded to higher level

Date of experience: May 17, 2022
Pennsylvania
3 reviews
0 helpful votes
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Beautiful clothing
May 17, 2022

The clothing I purchased is beautiful. Very well made. Sizing in good - true to fit. My only issue was delivery - 6 weeks. Purchased March 30 and delivered May 12.
Lack of delivery update as well. I had to email them to find out what was going on.

Date of experience: May 17, 2022
New York
1 review
0 helpful votes
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Current order
June 16, 2022

I think I have bought four swimsuits from your company over the past two or three years. I absolutely love the fit. They have fit perfectly better than any other swimsuit I've had. At that makes me very happy and pleased with rotitia However my last and current order took a very long time. I finally did get it but now I need to exchange the shirt because it's too small. Usually I've been ordering medium because it's a large is been too big. But I only received half my order. I still have not received the other suit that I ordered. So that is made me a little disappointed

Date of experience: May 17, 2022
South Carolina
1 review
0 helpful votes
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I love Chiffon dresses!
May 17, 2022

Rotita has the best and most true fitting dresses of anyone on the internet. I have purchased over 100 dresses from them and have only had to return 2 or 3.

Date of experience: May 17, 2022
Florida
1 review
1 helpful vote
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Prompt attention and service
May 17, 2022

While trying to apply coupons to my order, I somehow added too many, of the same garments, to my cart. And then while reviewing and trying to adjust my order, somehow I sent a payment for the complete cart. I immediately contacted Rotita, on live chat, and customer service was able to pull up my order, see my mistake, and helped me right then. I appreciate their help and prompt service in my situation. I would recommend shopping with them, as I will be also. Thank you all again.

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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My binkinis
May 17, 2022

There was a delay in them coming but I was kept In formed by email every step of the way. When they did arrive I was so pleased with them that the delay did not matter so much.

Date of experience: May 17, 2022
Tennessee
1 review
0 helpful votes
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Great swimsuit, fits great, beautiful color. Thank you

Date of experience: May 17, 2022
New York
2 reviews
0 helpful votes
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Excellent customer service!
May 17, 2022

This is my first purchase with purchase with Rotita. I was confused about getting a discount so I sent an email about it. Got a rapid response, explaining the discount and why I wasn't eligible. However they found another discount I was eligible for and applied it! Awesome!

Date of experience: May 17, 2022
GB
1 review
0 helpful votes
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This Houndstooth Print V Neck Long Sleeve Dress is a beautiful dress and very good quality. I had a very positive experience with customer service and quick delivery

Date of experience: May 16, 2022
Germany
1 review
0 helpful votes
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Sehr gut!
May 17, 2022

Riesenauswahl, farbenfroh und erfrischend anders. Gute Passform und Qualität.

Date of experience: May 16, 2022
Oregon
1 review
4 helpful votes
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Worst bathing suit company ever
June 16, 2022

This company is a joke! First off the material is the cheapest material i have ever seen it looks like im wearing a damn diaper. I hd to order an XXl i am and Large woman. My order took over a month to get to the US and the reps from the company would say " just wait till you get your order you will be so happy" heck not this is the worst bathing suit ever. I had to even put my own padding into the top of the bathing suit to make it even have double padding for my breast just to hold them up! What kind of international company is ripping people in the UNited States off like this please take this website down immediately they should not be allowed to sell anything i dont even want this or wear this in public im afraid to get it wet and see what happens! Ridiculous cheap company who rips people off

Date of experience: May 16, 2022
New York
1 review
0 helpful votes
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Great print and good fit.
May 16, 2022

Good experience, delivered on time, loved the print and great fit.

Date of experience: May 16, 2022
Canada
1 review
0 helpful votes
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So pleased with this order
May 16, 2022

Although it took awhile to receive my order was perfect! Love the swimsuits (exactly as described) and they fit perfectly and are flattering.
Company communicates well and keeps you up to date... liked that

Date of experience: May 16, 2022
Nebraska
1 review
0 helpful votes
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Fold wrinkles
May 16, 2022

The last 3 tops(not cotton) have had such deep fold wrinkles that I had to take it to the cleaners for pressing. This is making me not want to order from you anymore. I think shipping from China it was exposed to heat while folded and packed tightly. Hope this helps to correct the problem.

Date of experience: May 16, 2022
Michigan
2 reviews
0 helpful votes
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Incomplete items
May 16, 2022

Besides the bathing shorts with one string missing the rest of the order was wonderful. Cute swimsuits

Date of experience: May 16, 2022
Illinois
1 review
0 helpful votes
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Beautiful dress
May 16, 2022

I received my dress it was beautiful and it fit perfectly. Would definitely recommend Rotita

Date of experience: May 16, 2022
Canada
1 review
0 helpful votes
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Blouse
May 16, 2022

I was very happy with the product. Fits true to size

Date of experience: May 16, 2022