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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Italy
4 reviews
3 helpful votes
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Amo questo sito
May 29, 2022

Devo dire che mi trovo benissimo con questo sito ottimi prodotti e buona qualità consiglio assolutamente

Date of experience: May 29, 2022
Indiana
1 review
0 helpful votes
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First Time Customer
May 29, 2022

I had accidentally ordered the same swimsuit twice (together and separate pieces). When I only canceled the top, the rep followed up to verify the bottoms as well. Talk about fantastic customer service. Cannot wait to receive my order and check out my purchases.

Date of experience: May 29, 2022
Spain
2 reviews
0 helpful votes
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Excelente vestido
May 28, 2022

Muy contenta con el vestido estampado de florecitas blancas y fondo verde!
Es muy lindo, fresquito para el verano y cómodo.
Es un vestido que le puedes combinar con cuálquier zapato porque se hace un super look.

La calidad del vestido es excelente y la entrega del pedido es fácil y rapidísimo! Les recomiendo 100 % el producto.

Date of experience: May 28, 2022
New Zealand
1 review
0 helpful votes
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Receipt of ordered goods
May 28, 2022

Everything I ordered arrived in a timely manner.
One item did not met my requirements due to cut, style and fit. This is a difficulty when ordering online the garment can't be tried on before hand.

Date of experience: May 27, 2022
Bahamas
1 review
0 helpful votes
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Excellent Service
May 27, 2022

There was a slight mix-up with my order but it was clearified... no fault of Rotita. I am very happy with your customer service and products.

Date of experience: May 27, 2022
North Carolina
1 review
0 helpful votes
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My purchase came earlier than expected. I was not home and it came to my mailbox. I didn't find it at first, but my Rotita contact was very helpful. The product seems good and the fit was right on. Thanks Rotita for a great online experience!

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Commande Rotita par Facebook
May 27, 2022

J'ai commandé un maillot de bain et il a pris 6 mois à arriver. Par contre, dès que j'ai contacté Rotita pour un suivi, le suivi fut excellent. Bon produit. Bonne grandeur.

Date of experience: May 27, 2022
GB
1 review
0 helpful votes
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Efficient
May 27, 2022

I returned a dress that did not fit but was refunded without fuss. Pleased.

Date of experience: May 27, 2022
Malta
1 review
0 helpful votes
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Swimwear (taking)
May 27, 2022

Good service and quick delivery. The two tankini's ordered true to size. Very happy with material. Will order again. Thankyou Rotita

Date of experience: May 27, 2022
Missouri
1 review
0 helpful votes
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Exchange of item
May 27, 2022

I ordered a swimsuit top and bottom and the top was too small. I did receive an entire new suit although it did take a while. I was very satisfied as the swim season is not quite upon us yet.

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Excellent!
May 27, 2022

Received my order fast and looks great! I always order from Rotita for the best quality.

Date of experience: May 27, 2022
Illinois
2 reviews
0 helpful votes
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I've ordered from Rotita several times. They offer very stylish clothes in large sizes. I'm sure I'll be ordering again in the future.

Concerning my most recent purchase (of a very well-designed swimsuit), I found the return process a bit confusing. The Size 2X suit was too big for the top of the two-piece suit but was the right size for the bottom. However, Rotita's return instructions emphasized that BOTH pieces were required to be returned in order to receive an exchange. So I returned both the top and the bottom, while writing details in the NOTES section. I wrote that, if possible, I'd like the TOP exchanged to size 1X but the same 2X bottom returned to me.

What happened - when the exchange package arrived, it contained only the 1X top. Where did the bottom go - in any size?

I still LOVE the design of the top.

I'd suggest that Rotita figure out a way to offer swimsuit tops and bottoms separately. That helps not only in sizing but also in the new styles of swimsuit bottoms that come in various lengths.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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I'm happy
May 26, 2022

Thank you for making it so easy to change a size. I can't wait to see it

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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Takes a few weeks to arrive but that's okay you will receive their items.

Date of experience: May 26, 2022
District of Columbia
1 review
0 helpful votes
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Great dress
May 26, 2022

I really enjoyed the dress. And it is so beautiful.

Date of experience: May 26, 2022
Nebraska
1 review
0 helpful votes
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Customer Service
May 26, 2022

First time customer and don't have my product yet, but know just from the customer service side, I'd recommend your company. Patient with me and stuck with it until we figured out I had given wrong email address

Date of experience: May 26, 2022
Hungary
1 review
0 helpful votes
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Good quality and Helpful staf
May 26, 2022

I ordered swimming dresses from them. It was really good product. I love wearing them.

Date of experience: May 26, 2022
Italy
1 review
0 helpful votes
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Fantastico!
May 26, 2022

Ho avuto modo di acquistare diversi articoli. Spedizioni veloce, prezzi e qualità ottimi! C'è molta scelta e le taglie rispecchiano quanto indicato sull'applicazione.

Date of experience: May 25, 2022
Portugal
2 reviews
1 helpful vote
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Love this!
May 26, 2022

I got a blouse from Rotita and I love it! Seriously, loved the material and how it looks on me. Definitely going to get more pieces!

Date of experience: May 25, 2022
Georgia
5 reviews
0 helpful votes
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Mostly quality materials
May 26, 2022

Overall, most of the clothing items have been good quality. I have only had to return 5-7 items and I have purchased quite a lot of items from Rotita, too many to count. It would be nice if they would put the hanging loop on the shoulder area so that the item would be able to hang on the hanger correctly without falling off. Otherwise, I love buying from them and I have only seen one outfit I have purchased on someone else and that was on a cruise.

Date of experience: May 25, 2022