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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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MY REVIEW
June 6, 2022

Very nice dresses
I love watch each of them
But the price increased a lot unfortunately
Two years ago with 100CHF you can get 3 or 4 dresses. But now, only 2
So I will be Good to review prices
Thanks

Date of experience: June 6, 2022
Texas
1 review
0 helpful votes
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Bathing suit fit perfectly
June 6, 2022

Order one size for top and another size for bottoms, which gave me the perfect fit bathing suit. Shipping did take about 3 weeks.

Date of experience: June 6, 2022
Indiana
1 review
2 helpful votes
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I had to return or exchange several items from my purchases. It was pure hell dealing with customer service and getting my situation resolved

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
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I notified them via email about the problem, I had two separate large orders and in which one I had accidentally ordered 2 of the same blouse…. They were timely in response and resolved the issue almost immediately. I was pleasantly surprised and hope the clothing is as good as their customer service. I will do another review when I receive it

Date of experience: June 5, 2022
Michigan
1 review
0 helpful votes
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Order update inquiry
June 5, 2022

I ordered a smaller size and decided I needed to change it after the order was confirmed. I wrote the customer service team and receive a response within 1 business day that they went ahead and edited the size for me! Awesome customer service! Cannot wait to receive my swim suit, so excited!

Date of experience: June 5, 2022
California
1 review
0 helpful votes
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Happy Customer!
June 5, 2022

Rotita.com is a great website with quality merchandise and good customer service. My order arrived as scheduled and was exactly what I was looking for. Thank you to all at Rotita.

Date of experience: June 5, 2022
Bahamas
2 reviews
0 helpful votes
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Awesome Experience
June 4, 2022

Everything I have ordered so far is amazing! Very well made, beautiful and exact fit like it has been made especially for me. The dresses are so feminine and pretty. For sure I have gone straight back on-site to order some more. Love Rotita!

Date of experience: June 4, 2022
Spain
3 reviews
0 helpful votes
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My favorite online shop
June 3, 2022

Its easy To visit their web and shop! Clothes are cute, differents and with best quality than others, model and color of clothes you receive are the same you see in webpage.

Date of experience: June 2, 2022
GB
1 review
0 helpful votes
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Only have 3 different orders 1 delivered sooner than expected which is a great start and looking forward to getting the rest. Delighted with my swimwear
I will always leave true feed back so will re enter this if asked and when my 2 orders are delivered

Date of experience: June 2, 2022
Ireland
1 review
0 helpful votes
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Excellent service
June 2, 2022

Wonderful customer service, very prompt response, very courteous and excellent communications

Date of experience: June 2, 2022
Italy
1 review
0 helpful votes
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Awesome
June 2, 2022

My esperience with Rotita was awesome. Very beautiful items and i loved my new dress firmed Rotita.Is very very beautiful, perfect for this summer.

Date of experience: June 2, 2022
Italy
2 reviews
0 helpful votes
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Fantastico
June 2, 2022

Un esperienza con questo sito a dir poco favolosa. Il capo da me ordinato è arrivato in tempi brevi e poi proprio così come lo avevo visto dal sito
Ottimo anche il materiale con cui è fatto
Davvero soddisfatta

Date of experience: June 2, 2022
Maryland
1 review
0 helpful votes
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Correction to Mailing Address
June 2, 2022

I noticed error in mailing address once I hit the Submit key. I only had one attempt to make the correction and that didn't work out well. I did, however, was able to send a notice through another means and was pleased to get a timely response. Correction to mailing address was acknowledged and made.

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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Tankini
June 1, 2022

Although they took a while to arrive due to the distance. I was very pleased with the style and quality of the items. Thank you.

Date of experience: June 1, 2022
Georgia
1 review
0 helpful votes
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Customer service not so good. Can't even give you and answer why your shipment is still sitting at the same place for 5 days. My product said it was available and sent me a letter saying in high demands they couldn't ship until June. I told them it said my items were in stock. My items say there in New York. Don't take that long to ship from there. Made 3 shipping in the same place again. I won't be ordering from them again. So beware people if you don't mind waiting forever then you can order. I ordered the being of May and originally said it would be her by the 27th of may. Guess what still not here

Date of experience: June 1, 2022
Illinois
1 review
0 helpful votes
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They were true to size, and right color. I really like them both!

Date of experience: June 1, 2022
GB
1 review
2 helpful votes
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I ordered some items of clothing from this Company. Unfortunately they were not suitable when I received them, being a little small, so needed to return them. I contacted the company, who immediately gave me all the information I needed. I sent the goods back and they arrived at their destination a day or so later (28th May) Today, 1st June, I received notification of my refund. Excellent service, thankyou.

Date of experience: June 1, 2022
Louisiana
1 review
0 helpful votes
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Email response
June 1, 2022

I didn't see a confirmation email for my order and became concerned if I had completed the order. I questioned it and received confirmation that it was ordered and in a process of delivery.

Date of experience: June 1, 2022
Texas
1 review
2 helpful votes
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EXCELLENT FIT FOR PLUS SIZES
June 1, 2022

I have ordered several things from Rotita and I am very PLEASED with your Plus Size selection. Everything has fit perfectly as described, the sizes are NOT too small as the company's that do sell Plus Size usually send. I was very IMPRESSED with the quality and make of the garments. Thank you for making Plus Size clothes/bathing suits that fit all of us girls out here who have had kids, and are not the size we were when we were 25!

Date of experience: June 1, 2022
Morocco
1 review
0 helpful votes
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I love it, very good service
June 1, 2022

It went great! I loved the service, very kind people and love the brand.

Date of experience: June 1, 2022