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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Perfect
June 29, 2022

Great dress perfect fit, the quality is really great. The shipment was very fast

Date of experience: June 29, 2022
Spain
1 review
0 helpful votes
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Fenomenal
June 29, 2022

Fácil de hacer pedido, rápido en llegar, gran variedad de modelos y de tallas. Y de buena calidad

Date of experience: June 29, 2022
Florida
1 review
1 helpful vote
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DONT RETURN ANYTHING!
July 27, 2022

I bought two bathing suits from this company. The shipping was slow, and when I finally got my items, they did not fit (yes I bought the right size). I returned both suits, and they took HALF of my money on each suit! I paid $48 for each, and got back $27 on each! I guess that's how they make their money... by ripping people off.

Date of experience: June 27, 2022
Italy
1 review
0 helpful votes
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Good
June 24, 2022

The dress is soo beautiful and soo good quality! Love it

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Beautiful dress
June 24, 2022

The dress is so beautiful and comfortable
Perfect for summer

Date of experience: June 23, 2022
Germany
1 review
0 helpful votes
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Sehr unprofessionell. Ein bestelltes Teil wurde nicht geliefert. Es entstand ein sehr verwirrender Mailverkehr. Im Endeffekt musste ich paypal einschalten um dann nach fast 3 Monaten nein Geld zu erhalten. Nicht nochmal

Date of experience: June 22, 2022
Florida
1 review
0 helpful votes
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Cute Versatile Denim
June 22, 2022

This dress is so cute! It really gives me that casual summer vibe! I like that the buttons go all the way up so that I could use it as a cover-up at the pool. It does not have any stretch, so make sure to consider that when choosing your size!

Date of experience: June 21, 2022
France
1 review
0 helpful votes
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Perfect
June 20, 2022

I'm so glad of my purchase! I find my dresses very beautiful and original.

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Exceptional Customer Service!
June 19, 2022

They went above and beyond helping with my order. Great customer service!

Date of experience: June 19, 2022
Italy
1 review
0 helpful votes
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Ottimo vestito
June 19, 2022

Ho portato un vestito per la modella fantastico.
É un bel vestito con una bella stoffa! Valido

Date of experience: June 19, 2022
Florida
2 reviews
4 helpful votes
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Fraud alert Rotita is charging me for a canceled order I never received order number WW **************... contacted they 10 times over this matter. Had to report as fraud no one ever got back to me from this site 223 minute hold time for a chat obtion this is a horrible shopping experience

Date of experience: June 17, 2022
Italy
1 review
0 helpful votes
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Fantasticoooo
June 16, 2022

Spedizione veloce vestito stupendo sta benissimo indossato

Date of experience: June 16, 2022
Spain
1 review
0 helpful votes
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Todo perfecto! Envío rápido, y producto ideal
Se ve tela de calidad y queda perfecto. El tallare corresponde al habitual. Buena comunicación con la marca.

Date of experience: June 16, 2022
Finland
1 review
0 helpful votes
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Ilda
June 16, 2022

It my first time that i order something It's was a very good & very correct with product. I love it

Date of experience: June 16, 2022
Massachusetts
2 reviews
1 helpful vote
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Amazing quality
June 16, 2022

I love all clothing from Rotita. They have very stylish collection with affordable prices. All if there clothing are true to the size.

Date of experience: June 16, 2022
Canada
2 reviews
0 helpful votes
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The only transaction I didn't like was, product came from Canada, but I had to return to the States. That cost me 25 dollars. Not happy about that expense.

Date of experience: June 14, 2022
Canada
1 review
0 helpful votes
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Handled my concern great!
June 13, 2022

Handled my concern great! Having issues with delivery and hopefully this does not continue.

Date of experience: June 13, 2022
Colorado
1 review
0 helpful votes
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Ship, communication, refund is non existent,
July 13, 2022

Ordered 6 swimsuits. After 2 weeks I was notified one was out of stock. No big deal.
After a few more weeks, one suit arrived. I did not like the cut of it. Returned. After jumping through some hoops to get someone to accept the return. And paying the fee for return.
After a month the rest of the order was delivered. Out the 4 suits only one made me feel comfortable. One left side boob exposed. One suit felt like I was going to go swimming in 1920. Way too long swim dress. Swim evening gown perhaps.
Jumped through some more hoops to return 3 of the 4.
After a week or so I was notified that I would be receiving a refund for 3 from 2nd batch. They claim they never received it. And I have a credit for the suit that was out of stock. Communication is difficult. I read all the great reviews. I did not anticipate this kind of incompetence dealing with just email.

Date of experience: June 13, 2022
GB
1 review
0 helpful votes
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Excelente product and service
June 13, 2022

I really felt in love with the dress, same as the image.
The color was amazing and the shipping was a bit delayed but no worries.

Date of experience: June 13, 2022
NL
1 review
0 helpful votes
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I loved the shopping experience with Rotita! The support service is very effective and they want to give us a good experience.
The products came with good protection, so they have a good package.
Rotita Brand as very nice products, and I will be happy in having more of their clothes.

Date of experience: June 13, 2022