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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Return. The chatter, Sarah, pulled my order up via my email quickly. Clearly pointed out what item I wanted to return and submitted my ticket. Love this company's Customer Service!
Sara was so nice & explained to me how the
Coupon codes worked. I was impressed with her knowledge of the business. Than you (:
She is excellent! Responded all my questions so fast and very courteous. Highly recommend site. Laura, PR
Elle repond toujours a mes questions correctement et très patiente. Merci!
They have such a good selection. Beautiful styles and colors to choose from.
Isha helped me on 2 separate inquiries and was absolutely wonderful. I'm waiting on the remaining shipment but so far I'm happy with the experience and will update my review as the remaining order arrives. If you have issues, I hope you get Isha, she is truly helpful!
I reached out to Rotita Customer Service after an hour of unsuccessful attempts to secure a return label. Sara walked me through the process, step by step, and resolved my request. She was knowledgeable, efficient, and very polite. How refreshing. I very much appreciate her efforts and her online demeanor! Sara rocks!
I had a order that was returned back sender and now they do not have my size! It was of Corse my favorite one! I am praying that she can get it back to me. I am so concerned.
She answered all my questions and was very helpful
She was quick to resolve a problem and provide a solution. Sara was very thorough and professional. Very satisfied with this experience.
Had some problems with the website and a return i was trying to make. Answered my questions quickly and got me what i needed.
Excellent customer service. Very polite and helpful. Resolved my issue immediately and to my satisfaction. Issue resolved with first contact. Made it simple and was also very courteous.
Sara was so understanding and was able to resolve my issue. Thank you for your great customer service.
I had a problem making a return and Clara came to the chat quickly and resolved my issue in a matter of seconds. She was kind and friendly! What a great experience!
Very helpful with a quick response. Wasn't sure about fit but she assured me about the sizing. As previously stated i was really happy with the order as the colors were brilliant n the fit was okay but just a little longer than expected. I will definitely be odering again.
Customer service was fantastic, she helped me quickly and accurately
Was extremely helpful fixed my concerns immediately
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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