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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Rotita has Act Together on CS
July 10, 2022

Return. The chatter, Sarah, pulled my order up via my email quickly. Clearly pointed out what item I wanted to return and submitted my ticket. Love this company's Customer Service!

Date of experience: July 10, 2022
Pennsylvania
1 review
0 helpful votes
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Sara was wonderful!
July 10, 2022

Sara was so nice & explained to me how the
Coupon codes worked. I was impressed with her knowledge of the business. Than you (:

Date of experience: July 10, 2022
Florida
1 review
0 helpful votes
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Agent Aarna
July 10, 2022

She is excellent! Responded all my questions so fast and very courteous. Highly recommend site. Laura, PR

Date of experience: July 9, 2022
Canada
1 review
0 helpful votes
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Excellent service avec Renée
July 9, 2022

Elle repond toujours a mes questions correctement et très patiente. Merci!

Date of experience: July 9, 2022
Nevada
2 reviews
0 helpful votes
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Great Shopping
July 9, 2022

They have such a good selection. Beautiful styles and colors to choose from.

Date of experience: July 9, 2022
Florida
1 review
0 helpful votes
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Isha was great
July 9, 2022

Isha helped me on 2 separate inquiries and was absolutely wonderful. I'm waiting on the remaining shipment but so far I'm happy with the experience and will update my review as the remaining order arrives. If you have issues, I hope you get Isha, she is truly helpful!

Date of experience: July 9, 2022
Texas
1 review
0 helpful votes
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Quick response
July 9, 2022

Response was quick and representative was very friendly.

Date of experience: July 9, 2022
Louisiana
1 review
0 helpful votes
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Excellent
July 9, 2022

Sara: Thanks for understanding why I didn't receive my first parcel.

Date of experience: July 9, 2022
New York
2 reviews
0 helpful votes
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SARA
July 9, 2022

I reached out to Rotita Customer Service after an hour of unsuccessful attempts to secure a return label. Sara walked me through the process, step by step, and resolved my request. She was knowledgeable, efficient, and very polite. How refreshing. I very much appreciate her efforts and her online demeanor! Sara rocks!

Date of experience: July 9, 2022
Texas
2 reviews
0 helpful votes
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Praying
July 9, 2022

I had a order that was returned back sender and now they do not have my size! It was of Corse my favorite one! I am praying that she can get it back to me. I am so concerned.

Date of experience: July 9, 2022
Rhode Island
1 review
0 helpful votes
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Clara
July 9, 2022

She answered all my questions and was very helpful

Date of experience: July 9, 2022
Iowa
1 review
0 helpful votes
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Great and friendly service!
July 9, 2022

She was quick to resolve a problem and provide a solution. Sara was very thorough and professional. Very satisfied with this experience.

Date of experience: July 9, 2022
Illinois
1 review
0 helpful votes
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Very quick and great help.
July 9, 2022

Had some problems with the website and a return i was trying to make. Answered my questions quickly and got me what i needed.

Date of experience: July 9, 2022
Massachusetts
2 reviews
0 helpful votes
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Sara
July 9, 2022

Excellent customer service. Very polite and helpful. Resolved my issue immediately and to my satisfaction. Issue resolved with first contact. Made it simple and was also very courteous.

Date of experience: July 9, 2022
Wisconsin
1 review
0 helpful votes
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Sara
July 9, 2022

Sara was very helpful on taking care of my order.
I needed to change the location on where my order was to be shipped.

Date of experience: July 9, 2022
Canada
1 review
0 helpful votes
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Great customer service
July 9, 2022

Sara was so understanding and was able to resolve my issue. Thank you for your great customer service.

Date of experience: July 9, 2022
Massachusetts
2 reviews
0 helpful votes
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Great customer service!
July 9, 2022

I had a problem making a return and Clara came to the chat quickly and resolved my issue in a matter of seconds. She was kind and friendly! What a great experience!

Date of experience: July 9, 2022
Hawaii
1 review
0 helpful votes
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Alice
July 9, 2022

Very helpful with a quick response. Wasn't sure about fit but she assured me about the sizing. As previously stated i was really happy with the order as the colors were brilliant n the fit was okay but just a little longer than expected. I will definitely be odering again.

Date of experience: July 8, 2022
Canada
1 review
0 helpful votes
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Excellent customer service
July 9, 2022

Customer service was fantastic, she helped me quickly and accurately

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
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Was extremely helpful fixed my concerns immediately

Date of experience: July 8, 2022