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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Isha
July 8, 2022

This customer service person was very helpful. Now if I can just get my order.

Date of experience: July 8, 2022
Maryland
1 review
0 helpful votes
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Order and Refund
July 8, 2022

My order take long time and material not good I return back almost two months I didn't get my refund. My first order was good material delivered before promise day. The 2 & 3 order no keep promised day, no good material.

Date of experience: July 8, 2022
New Zealand
1 review
0 helpful votes
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Service satisfaction
July 8, 2022

Good communication and reliable service, delivery prompt

Date of experience: July 8, 2022
South Carolina
1 review
0 helpful votes
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Great help
July 8, 2022

Great job hope the rest of shipment can be forwarded by resort

Date of experience: July 8, 2022
Oregon
1 review
3 helpful votes
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Exchange Instructions Do Not Work
August 7, 2022

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Date of experience: July 8, 2022
Georgia
1 review
0 helpful votes
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Refund help
July 8, 2022

I was having difficulty trying to start a return because of an incorrect email that i had entered and Sara was alble to get this fixed for me.
Thank so you much -5 stars!

Date of experience: July 8, 2022
Pennsylvania
1 review
0 helpful votes
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Exchange
July 8, 2022

Clara in love chart answered all my questions and was very helpful. I'm not very computer savvy so it was a great relief.

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
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Correction
July 8, 2022

Loved my chat with Sara she corrected my mistake very quickly.

Date of experience: July 8, 2022
Maryland
1 review
0 helpful votes
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Quick customer service
July 8, 2022

Wrong coupon code was used at final check out! Sara fixed the problem quickly!

Date of experience: July 8, 2022
South Carolina
1 review
0 helpful votes
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Clara - Return
July 8, 2022

Clara helped me with a return that the website wouldn't let me do as it showed "not delivered"

Date of experience: July 8, 2022
Florida
1 review
0 helpful votes
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Exchange
July 8, 2022

I ordered a size medium bathing suit and when I got it it was too small. I sent it back requesting an exchange. The correspondence has been very good; I have always gotten a quick and friendly response when inquiring about my exchange status.

Date of experience: July 8, 2022
Virginia
3 reviews
0 helpful votes
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Great looking clothes
July 8, 2022

Love the clothes but the delivery has been longer than usual, have shopped with them in the past and this was the longest I've waited for a order.

Date of experience: July 8, 2022
Washington
1 review
0 helpful votes
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Support from Vicky
July 8, 2022

Great turn around and support provided when exchanging for a different size than originally ordered!

Date of experience: July 8, 2022
Alabama
1 review
0 helpful votes
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Swimsuits
July 8, 2022

The 4 swimsuits I ordered fit perfectly. I was very pleased. They are true to size and great quality. They arrived in time for our beach vacation!

Date of experience: July 8, 2022
Canada
1 review
0 helpful votes
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Love it
July 8, 2022

Love my new suit! Fit perfectly and style is top notch.

Date of experience: July 8, 2022
GB
1 review
0 helpful votes
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First time ordering
August 7, 2022

Took a long time for order to arrive with little communication from them unless I did it. The swim suits I ordered were not bad quality but the cup to small for the size so I returned. Very expensive to return again very little communication but they did refund the full amount. I wouldn't order from them again to much hassle

Date of experience: July 8, 2022
Texas
1 review
0 helpful votes
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Beautiful clothing
July 8, 2022

Every item I received looks just as it was advertised and everything fits well.

Date of experience: July 8, 2022
Missouri
1 review
0 helpful votes
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I have never had such a wonderful support tech EVER! She was so polite and fast and has solved my problem with more courtesy than I have ever experienced! You should have her train all of your other customer support team!

Date of experience: July 8, 2022
Illinois
1 review
0 helpful votes
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Very Satisfied
July 8, 2022

I was very satisfied with my order from this company. They were kind and professional, my product was the right size and it was packaged really well. They came in a very timely manner… I am 100% satisfied. Would recommend to anyone!

Date of experience: July 8, 2022
Tennessee
1 review
0 helpful votes
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Fuchsia swimsuit
July 8, 2022

Price was on target. Shipping was fast. Fit my wife perfect!

Date of experience: July 8, 2022