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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Virtual Representative- Sara
July 11, 2022

Sara did an absolute wonderful job, resolving me wanting to exchange a swimsuit. Great job! I'll definitely purchase from you again!

Date of experience: July 11, 2022
Canada
1 review
0 helpful votes
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Bra/support
July 11, 2022

Clara was immediately available to answer my question. Thanks

Date of experience: July 11, 2022
Massachusetts
1 review
0 helpful votes
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Excellent customer service
July 11, 2022

I could not wait the lead time to get the bathing suit --- I waited too long to purchase, Sara was very kind and let me cancel the order

Date of experience: July 11, 2022
GB
1 review
0 helpful votes
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Sara
July 11, 2022

Was very helpful and had no issues with providing and receiving info.

Date of experience: July 11, 2022
Australia
2 reviews
0 helpful votes
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Great Service
July 11, 2022

All my questions where answered.
Easy process chatting online.

Date of experience: July 11, 2022
Ohio
2 reviews
0 helpful votes
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Very helpful
July 11, 2022

Package didn't arrive and new order is being shipped

Date of experience: July 11, 2022
GB
1 review
0 helpful votes
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Thank you
July 11, 2022

Clara was very helpful today and sorted out my query.

Date of experience: July 11, 2022
France
3 reviews
0 helpful votes
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Refund/exchange
July 11, 2022

This is an update on my previous review. I'm happy to state that all problems have been resolved and I will be receiving a replacement dress in the colour and size requested. I was asked to cut up the dress, take a photo and send it to them as proof the dress was destroyed. I thought this was fair as I had said it couldn't be worn and was too big. I feel the outcome of contacting customer service has been positive and they have been very quick to respond and resolve my issue... all in all, very efficient if a little stressful for the customer. I would also like to say that the dress I received was beautifully made but had a defect that escaped quality control but one must accept that these things can happen. Ultimately the problem is resolved and I look forward to receiving the replacement.

Date of experience: July 10, 2022
Wisconsin
1 review
0 helpful votes
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Pleasant with ease of mind. Very easy to use and no hassle

Date of experience: July 10, 2022
Minnesota
1 review
0 helpful votes
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Wonderful customer service
July 11, 2022

I did not get the coupon that I applied, so I contacted customer service. Very prompt, kind, and helpful!

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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Return assistance
July 11, 2022

Very helpful with return. Prompt and courteous. Provided great customer service

Date of experience: July 10, 2022
Arkansas
1 review
0 helpful votes
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Very nice
July 10, 2022

She got right on my problem I told her that my package was sent to another state she looked at it and asked me if I would wait one day for an email I said yes so she's very efficient as well thank you.

Date of experience: July 10, 2022
Texas
1 review
0 helpful votes
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Aarna is the best!
July 10, 2022

I was having technical trouble with a return. I had no problem with the first few items I wanted to return, but then the last 2 weren't working (even though they were eligible for returns. Aarna saved the day so that I wouldn't have to make 2 separate returns which would cost double!

Date of experience: July 10, 2022
Georgia
1 review
0 helpful votes
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Customer service pro - Clara
July 10, 2022

Clara was precise, proficient, professional and polite. You are blessed to have her on your team!

Date of experience: July 10, 2022
Pennsylvania
1 review
0 helpful votes
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Great Product
July 10, 2022

Love the large selection and good prices. Delivery was fast and product was a good fit.

Date of experience: July 10, 2022
Minnesota
2 reviews
0 helpful votes
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Great company
July 10, 2022

I already gave my review, I don't speak into a mic not even at Rotary. I've been very happy with Rotita in fact I recommended the company to a friend.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Review.
July 10, 2022

Very satified good quality sizes vary run either a 1/2 size either big or small

Date of experience: July 10, 2022
Canada
1 review
0 helpful votes
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Clothing
July 10, 2022

The items I ordered are nice wish the pink was a little bigger the blue fits well

Date of experience: July 10, 2022
Italy
1 review
0 helpful votes
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Pagamenti
July 10, 2022

L'assistente Sarà è stata molto gentile e ha risolto il mio problema del pagamento klarna

Date of experience: July 10, 2022
Pennsylvania
1 review
0 helpful votes
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Help with return
July 10, 2022

Very helpful, didn't waste my time, didn't try to talk me into buying something else

Date of experience: July 10, 2022