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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great customer service
July 12, 2022

Clara was great, very helpful, swiftly identified and took care of my problem.

Date of experience: July 12, 2022
Illinois
1 review
0 helpful votes
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I failed to put house # on shipment details on my order. Shipment was made and then returned to sender due to my error. Clara, the lady from Rotita, was very helpful to resend product to me to correct address.

Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
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Bathing Suits online?
July 12, 2022

I was very skeptical of ordering two bathing suits and a dress online from a site I've never heard of. THANKS for not disappointing. The bathing suits fit amazingly and are good quality. The dress is great too! Can't wait to look again and see what else I can update my wardrobe with. Thanks Rotita for my order.

Date of experience: July 12, 2022
Massachusetts
1 review
0 helpful votes
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Great experience
July 12, 2022

First time I have used this site. Was a little worried about delivery time, but communication with staff was great and speedy response. Thank you Alice for all your help with my order. All items I ordered were great and would use site again.

Date of experience: July 12, 2022
Massachusetts
1 review
0 helpful votes
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1st time ordering
July 12, 2022

Will order again. All my items were as described and arrived within 2 weeks.

Date of experience: July 12, 2022
Georgia
2 reviews
0 helpful votes
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Great fit and price!
July 12, 2022

I never thought I would find two swimsuits online that I would love, I could afford, and that fit! Yay!

Date of experience: July 12, 2022
Alabama
1 review
0 helpful votes
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Clara was quick and awesome!
July 12, 2022

Having difficulty figuring out how to get return done. Clara was able to get me straight in 5min via chat. Thank you!

Date of experience: July 12, 2022
Virginia
3 reviews
0 helpful votes
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Love the clothes!
July 12, 2022

So far my experience has been great. Most of the clothes fit. I had to send back some back. Just be aware that some clothes cannot be returned.

Date of experience: July 12, 2022
Kentucky
1 review
0 helpful votes
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Great Customer Service!
July 12, 2022

My tracking number said my item had been delivered but I didn't have it. I did the live chat and the rep came online fast, was friendly and very helpful!

Set me up for a replacement right away!

Date of experience: July 12, 2022
North Carolina
2 reviews
0 helpful votes
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Sara
July 12, 2022

My experience with Sara to do a return was very good. She was super helpful and handled my return efficiently.

Date of experience: July 12, 2022
Wisconsin
1 review
0 helpful votes
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Nice
July 12, 2022

Quality is good on both suits I had gotten. The fit is good. Everything arrived sooner than expected.

Date of experience: July 12, 2022
Illinois
1 review
0 helpful votes
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Great support.
July 12, 2022

I used the online chat to check on an order and I received great support from Sowshi.

Date of experience: July 12, 2022
Australia
1 review
0 helpful votes
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Very easy website to use. Received my item quickly with no issues or problems. I have shopped Rotita before and will do so again.

Date of experience: July 12, 2022
Georgia
1 review
0 helpful votes
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Disappointed this time
July 12, 2022

Usually I have no problems. This order seemed to take longer to get here and 3 of the 4 items didn't fit even close... 2 too bug and 1 too tight. I sm still deciding if I should return them but 9.99 per item is almost half the cost of the garment. Quality was good but the size chart are not correct. I measure and go by the chart and reviews ( which I shouldn't have to) to find my size that's work and then having to wait weeks... not sure if it's worth it. In addition you got my name wrong see below

Date of experience: July 12, 2022
Texas
2 reviews
0 helpful votes
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Super Customer service
July 12, 2022

Shoshi was very quick to answer my questions and gave me great direction as to what I needed to do. Now I wanting to see how the next steps go.

Date of experience: July 12, 2022
Canada
1 review
0 helpful votes
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An excellent experience
July 12, 2022

I ordered a bathing suit in XL. It was true to size, the colour and pattern were as pictured online, the quality is good and it came much sooner than expected!

Date of experience: July 11, 2022
GB
1 review
0 helpful votes
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Good quality
July 12, 2022

Had to wait a little longer than expected due to customs etc but so pleased with my purchase I have ordered 3 more

Date of experience: July 11, 2022
Oregon
1 review
0 helpful votes
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Swimsuits
July 12, 2022

Very easy to get around web site. Kept me informed when my delivery was going to be.

Date of experience: July 11, 2022
Michigan
1 review
0 helpful votes
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Perfect experience
July 12, 2022

I ordered a very beautiful dress that arrived in a short time and fit perfectly.

Date of experience: July 11, 2022
Delaware
2 reviews
0 helpful votes
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Love The Styles
July 12, 2022

One of the dresses I wanted, in my size, was not available. That was disappointing.

Date of experience: July 11, 2022