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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Clara is good
July 13, 2022

Clara was polite, and quickly identified the problem and fixed it, in my favor, as well answered a couple other questions to my liking, all very quickly.

Date of experience: July 13, 2022
GB
1 review
0 helpful votes
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Refund
July 13, 2022

Sara was very professional and helpful with my request. Very good service, thank you Sara

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
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I needed a quick response to an issue regarding exchange and surprised to get all the answers I needed instantly. Thanks to Swoshi for giving me the answers before I could even ask them.

Date of experience: July 13, 2022
Australia
1 review
0 helpful votes
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Sowshi
July 13, 2022

Great service and help. The person helped me change the address on my order.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Excellent company
July 13, 2022

I recently ordered new clothes from Rotita. Very fast delivery. Loved the items. Fit as described. Very satisfied.

Date of experience: July 12, 2022
Pennsylvania
1 review
0 helpful votes
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Satisfied customer
July 13, 2022

Renee helped identify a delivery issue that was quickly resolved. Thank you Renee in customer service for making this happen. Bonnie Gordon

Date of experience: July 12, 2022
Michigan
1 review
0 helpful votes
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Billing question
July 18, 2022

FIVE STAR REVIEW (Stars on screen not cooperating)
Made an inquiry about my bill. The response from Sowshi was quick and to the point.

Date of experience: July 12, 2022
Oklahoma
1 review
0 helpful votes
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Great service.
August 11, 2022

Very prompt. Thank you. I will gladly rate my service as 5 stars.

Date of experience: July 12, 2022
South Carolina
2 reviews
0 helpful votes
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Everything was okay
July 12, 2022

The coral red top was quite thin but okay. The black/white swim top faded to all white which made in look dipped in bleach rather than ombre. Will wear, its okay.

Date of experience: July 12, 2022
Mexico
1 review
0 helpful votes
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5 star Sara- return
August 11, 2022

Had issues with the site and doing a return, reached out in the online chat and was helped by Sara who took care of everything and was very helpful.

The 5 star wouldnt allow me to select all 5 stars.

Date of experience: July 12, 2022
Tennessee
2 reviews
0 helpful votes
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SIte unstable
August 11, 2022

Was going to place an order, but it was too many Doordash adds. I got frustrated. I did not place order because of it and have uninstalled app.

Date of experience: July 12, 2022
Virginia
1 review
0 helpful votes
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5 Stars!
July 18, 2022

I really want to give the 5-star rating. Clara was great she helped me confirm that my payment went through and was very very nice to help me with it. I FOUND the place to get plus size clothes that doesn't look cheap and are decent. That is hard to find now days too. I have a problem with this something and can't get the 5 stars to come up. But I have no worries about my order! THEY deserve the 5 STAR RATING! Thank you so so much Clara, for all your help. Koalagirle.

Date of experience: July 12, 2022
Louisiana
1 review
0 helpful votes
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New Swimsuit
July 12, 2022

Ordering was very easy.
My order came quickly and is a perfect fit. I'm very pleased!

Date of experience: July 12, 2022
Colorado
1 review
0 helpful votes
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Successful Exchange
August 11, 2022

I spoke with Clara on a few occasions and I found her to be professional and knowledgeable. She was able to help me solve my problem. I give her the highest rating.

Date of experience: July 12, 2022
California
1 review
0 helpful votes
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Summer wear
August 11, 2022

The quality is nice but sizing on swim pants is extremely small. I bought a 2xl because is was supposed to be like a size 14 but it fits more like a medium size 9. To return or get a refund is a difficult confusing process and should be made easier.

Date of experience: July 12, 2022
Texas
2 reviews
0 helpful votes
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Great swimsuits!
August 11, 2022

I ordered 2 swimsuits, they were delivered exactly when they were supposed to be. Both fit great and are quality suits!

Date of experience: July 12, 2022
Washington
1 review
0 helpful votes
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Love it
July 12, 2022

I am very satisfied with the items that I have purchased. People have asked me where I bought my items, so I've shared the website with a few people. Can't wait to wear my new suits when I go to mexico. I received the faster than expected.

Date of experience: July 12, 2022
Florida
2 reviews
0 helpful votes
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New tops for my wife
July 12, 2022

My wife was very pleased with her new tops. She had some comments made about how pretty they were and how she got them.

Date of experience: July 12, 2022
South Carolina
1 review
0 helpful votes
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Swimsuit purchase
July 12, 2022

I ordered four suits from Rotita and will definingly order again. All were good quality and just like they were pictured. I have already recommended to my friends and family.

Date of experience: July 12, 2022
GB
1 review
0 helpful votes
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Swim wear
July 12, 2022

Very pleased with swim wear perfect lovely colour and very comfortable to wear appears to in-hanse skin tone just made further orders can't wait to receive items

Date of experience: July 12, 2022