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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Maine
1 review
2 helpful votes
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Swimsuits
July 13, 2022

The swimsuits I ordered came as promised, even sooner than expected. Good quality but unfortunately, they did not fit. I chatted online with Brinda and she was very helpful. No problem to return. She is sending me a return package slip in my e-mail. Would buy from Rotita again.

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Upon submitting my order the amounts charged did not match. Brinda got the overcharge credit back.

Date of experience: July 13, 2022
New York
1 review
0 helpful votes
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Great experience she answered all my question that I asked very polite and I love all your products I would order from the company anytime

Date of experience: July 13, 2022
Arkansas
1 review
0 helpful votes
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Return
July 13, 2022

Isha was very helpful in processing my returns. Prompt communication.

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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In Love with Rotita
July 13, 2022

Aarna was so patient with me. I know I had a lot of questions but I just wanted to make sure that I sent the items back correctly. I love the service and the clothes. I ordered the dresses for a photo shoot but two of the dresses were way too big. I originally wanted to return them for a smaller size but I fell in love with two other dresses on the site that I'm going to order when I get my refund. Aarna gets 5 stars from me. My only regret is that you guys don't have a phone number to speak with a live person.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Isha
July 13, 2022

The quality is good
It was quick and clear
I will shop again

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Great help!
July 13, 2022

I had to wait a bit for initial response but that's ok. ISHA was courteous, encouraging and helpful. Every question and concern was handled! I found a new favorite clothing store online! ROTITA! Wonderful customer support topped my experience off. Good customer service can be hard to find.

Date of experience: July 13, 2022
New Jersey
1 review
0 helpful votes
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Good service still exists
July 13, 2022

Made an inquiry regarding a recent order, I received a prompt response and shortly thereafter an answer to my question and an update on the delivery process. The professional level of service was not lost on me, it was and is greatly appreciated.

Date of experience: July 13, 2022
Washington
1 review
0 helpful votes
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Wonderful
July 13, 2022

Renee was wonderful helping me. I am glad she was working so hard to help me.

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Finally some help
July 13, 2022

Sara was great, answer my question quickly, I was live chatting earlier with someone named Clara and she did not understand me or get back to me. It was frustrating. So again, Sara is wonderful!

Date of experience: July 13, 2022
Texas
1 review
0 helpful votes
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Great service
July 13, 2022

Clara made it easy peasy. I will be shopping this site as often as needed. Ordering, delivery, and exchange all smooth and quick.

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Sara
July 13, 2022

Was wonderful and responded to my request immediately. I wish all customer services wd be so kind and attentive to issues. You were great Sara and I thank you!

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Clara
July 13, 2022

Clara was very helpful and knowledgeable. Clara was able to ascertain my concerns immediately and promptly ease my worries.

Date of experience: July 13, 2022
Texas
2 reviews
0 helpful votes
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Customer service
July 13, 2022

Very good job from Clara. First experience contacting customer service and it was great!
Thank you, Cara

Date of experience: July 13, 2022
California
1 review
0 helpful votes
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Worth every penny
July 13, 2022

Lovey swim suit top. It's very flattering and the fabric is lightweight. Very cute I'll be buying again from you!

Date of experience: July 13, 2022
Canada
2 reviews
0 helpful votes
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Not returnable item
July 13, 2022

The one top did not fit correctly (would have liked a smaller size), but it is not returnable. I had not seen that notice when placing my order, and still do not see it when I search for the item again.

Date of experience: July 13, 2022
New York
1 review
0 helpful votes
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Return process
July 13, 2022

Sara was able to help me and solve my problem with ease.

Thank you Sara.

Date of experience: July 13, 2022
Israel
1 review
0 helpful votes
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Clara
July 13, 2022

She was very helpfull and very nice. I hope that it all goes well and i will recive a new and better one/ thank you

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Customer Service
July 13, 2022

I was nervous about not getting my order. Clara provided all the information I needed, told me she would have the order expedited quicker and really went above and beyond!

Date of experience: July 13, 2022
Massachusetts
1 review
0 helpful votes
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Great Service
July 13, 2022

Wanted to change my order to another bathing top since the one I ordered was back ordered and Sumie took care of it immediately. It was easy and hassle free and fast. Very happy with Rotita so far. Thank you Sumie for great service!

Date of experience: July 13, 2022