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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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The swimsuits I ordered came as promised, even sooner than expected. Good quality but unfortunately, they did not fit. I chatted online with Brinda and she was very helpful. No problem to return. She is sending me a return package slip in my e-mail. Would buy from Rotita again.
Upon submitting my order the amounts charged did not match. Brinda got the overcharge credit back.
Great experience she answered all my question that I asked very polite and I love all your products I would order from the company anytime
Isha was very helpful in processing my returns. Prompt communication.
Aarna was so patient with me. I know I had a lot of questions but I just wanted to make sure that I sent the items back correctly. I love the service and the clothes. I ordered the dresses for a photo shoot but two of the dresses were way too big. I originally wanted to return them for a smaller size but I fell in love with two other dresses on the site that I'm going to order when I get my refund. Aarna gets 5 stars from me. My only regret is that you guys don't have a phone number to speak with a live person.
I had to wait a bit for initial response but that's ok. ISHA was courteous, encouraging and helpful. Every question and concern was handled! I found a new favorite clothing store online! ROTITA! Wonderful customer support topped my experience off. Good customer service can be hard to find.
Made an inquiry regarding a recent order, I received a prompt response and shortly thereafter an answer to my question and an update on the delivery process. The professional level of service was not lost on me, it was and is greatly appreciated.
Sara was great, answer my question quickly, I was live chatting earlier with someone named Clara and she did not understand me or get back to me. It was frustrating. So again, Sara is wonderful!
Clara made it easy peasy. I will be shopping this site as often as needed. Ordering, delivery, and exchange all smooth and quick.
Was wonderful and responded to my request immediately. I wish all customer services wd be so kind and attentive to issues. You were great Sara and I thank you!
Very good job from Clara. First experience contacting customer service and it was great!
Thank you, Cara
Lovey swim suit top. It's very flattering and the fabric is lightweight. Very cute I'll be buying again from you!
The one top did not fit correctly (would have liked a smaller size), but it is not returnable. I had not seen that notice when placing my order, and still do not see it when I search for the item again.
I was nervous about not getting my order. Clara provided all the information I needed, told me she would have the order expedited quicker and really went above and beyond!
Wanted to change my order to another bathing top since the one I ordered was back ordered and Sumie took care of it immediately. It was easy and hassle free and fast. Very happy with Rotita so far. Thank you Sumie for great service!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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