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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Rotita is the best!
July 14, 2022

High quality clothes, excellent customer service, easy returns. I love this website!

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Great Chat support
July 14, 2022

Sara helped me quickly today! She handled my request and was very kind!

Date of experience: July 14, 2022
Pennsylvania
1 review
0 helpful votes
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I was trying to return an item and the system wouldn't let me and she said it will be taken care of and I will receive an email.

Date of experience: July 14, 2022
Arizona
1 review
0 helpful votes
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Great
July 14, 2022

Needed a refund cause misunderstood description of product

Date of experience: July 14, 2022
Romania
1 review
0 helpful votes
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My favourite product
July 14, 2022

I love the Rotita products, in addition to the superb models they have, the value for money is insane, orders arrive very quickly and come packaged very nicely

Date of experience: July 14, 2022
Michigan
2 reviews
0 helpful votes
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Shipping
August 13, 2022

I can not believe how long it took to receive my order. I have to pay for quicker shiping in an attempt to get it quicker. We shall see since I just placed an order and paying for quicker shipping.

Date of experience: July 14, 2022
Tennessee
1 review
0 helpful votes
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Customer Service
July 14, 2022

Sara was very helpful and knew what she was doing.

Date of experience: July 14, 2022
Illinois
1 review
0 helpful votes
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Prompt Service
July 14, 2022

I emailed since I haven't heard anything about my delivery. Alice promptly responded back the next day and ensured me that my package was delivered. In fact, when I got home from work that day it was there. Thank you Alice for being prompt and providing excellent information.

Date of experience: July 14, 2022
GB
1 review
0 helpful votes
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Every day beach casual bikini
July 14, 2022

This is a decent enough bikini which can slightly hide overweight forms

Date of experience: July 13, 2022
New York
2 reviews
0 helpful votes
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I had received an email from Rotita and briefly looked through you merchandise. Then a message popped up to give my email and I could receive $40 off on my first purchase. So I did enter my email, but unfortunately, I had to jump off my laptop, and when I got back on the next day it was telling me that my email wasn't "New" because it was in the system. However, again I never purchased anything yet. I contacted Sowshi and the problem was solved! I am very happy because now I can order the 2 swimsuits I want. Very happy and I will spread the word.

Date of experience: July 13, 2022
North Carolina
1 review
0 helpful votes
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Gteat Customer Service
July 14, 2022

I had a question about an order that I needed to be resolved. The associate that helped me was very quick to resolve my concern. Thank you for great customer service with whoever I chatted with.

Date of experience: July 13, 2022
Ohio
2 reviews
0 helpful votes
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Sowshi
July 14, 2022

Sowshi took care of me today and did an excellent job. I am expecting a return label and a refund. Always seem to get her as my assistant she does an excellent job and she's efficient. She gets five stars from me.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Bathing suits
July 14, 2022

I recently purchased a few bathing suits again for my third time, and I'm always happy with the quality of the products. The whole experience ordering on the site is super easy and I found that the products arrive quite quickly. I'd say very satisfied customer, thank you

Date of experience: July 13, 2022
Colorado
1 review
0 helpful votes
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Good follow-up
July 14, 2022

I appreciate the follow-up by Renee. This was good customer service!

Date of experience: July 13, 2022
Missouri
1 review
0 helpful votes
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Return Issue
July 14, 2022

I was not able to submit a return ticket after trying 3 times I did chat option. The response was quick and a return ticket at was created for me..

Date of experience: July 13, 2022
Louisiana
2 reviews
0 helpful votes
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Great customer service
July 14, 2022

I did not receive my order as it went to some other address. I contacted customer service and they re-sent my order right away. They apologized and took care of everything, no questions. I really appreciate it.

Date of experience: July 13, 2022
New York
1 review
0 helpful votes
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Customer Service
July 14, 2022

Isha was very helpful. Great customer service. Thank you.

Date of experience: July 13, 2022
Florida
1 review
0 helpful votes
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Aarna was great help
July 13, 2022

Aarna was quick and solved my problem. I am not great with technology and constantly hitting the wrong button. She was able to fix my mistakes. Thank you.

Date of experience: July 13, 2022
New Jersey
1 review
0 helpful votes
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Quick and clear response
July 13, 2022

Aarna was very helpful and I appreciate that she looked and corrected the issue for me in a very quick and clear manner

Date of experience: July 13, 2022
Michigan
1 review
0 helpful votes
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My bathing suit
July 13, 2022

It was very quick and helpful I appreciate it very much good job

Date of experience: July 13, 2022