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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I needed to change my way of returning and she was able to help me immediately. The online chat was perfect!
Had to return some items, had no issues getting a refund!
Excellent experience so I ordered a dress. Would recommend to friends and family
Isha was fast, courteous and knowledgeable, and helped me change items on an order I just placed. She is the BEST!
Quick to answer my questions, and was a big help! Very friendly, professional,
I bought a swimsuit which in the photos looked fantastic, but after receiving it I was shocked because it is very different from the photos. I was very disappointed and decided to return it, but the items bought in Rotita have to be sent back to the USA and the shipment costs as much as 19 pounds from the UK, so it is not profitable for me to return it, the more that Rotita reserves itself that in the event of loss of the shipment, they are not responsible for it. So I have a swimsuit that I will not wear, so I lost money because I have to buy a new one.
She helped me with a return and handled my issue with speed and professionalism.
Easy to navigate through website, order delivered quickly with updates and tracking information provided. Order was correct and all good quality.
I ordered two swimsuits which I needed to exchange for a different size & Renee, in Customer Service, has been very patient, understanding, & efficient throughout the exchange process.
Contacted customer service through chat.
Very easy to get my situation resolved.
Agent did agreat job.
Please dealing with this company, order delivered to wrong location. Told them and they resend it express delivery.
Fast response! Very understanding!
Very polite! Thank you!
Sara was an amazing help with my issue. I had no problems at all. She provided excellent Customer service.
This was a no hassle experience in getting my issue resolved.
I love the color. But these swimsuits are not made for top heavy women Not the best quality either.
True to size
Delivered on time
Exactly as advertised
Great price, lovely design
Just what I wanted. I'll purchase again from these folks
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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