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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Aarna did a great job
July 15, 2022

I needed to change my way of returning and she was able to help me immediately. The online chat was perfect!

Date of experience: July 15, 2022
Illinois
1 review
0 helpful votes
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Rating
July 15, 2022

Nothing to say about my experience with the chat, I'm just frustrated right now

Date of experience: July 15, 2022
Pennsylvania
1 review
0 helpful votes
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Great customer service!
July 15, 2022

Had to return some items, had no issues getting a refund!

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Great
July 15, 2022

Good experience—I will definitely order again, however the review process is cumbersome.

Date of experience: July 15, 2022
GB
1 review
0 helpful votes
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Excellent experience so I ordered a dress. Would recommend to friends and family

Date of experience: July 15, 2022
Illinois
2 reviews
0 helpful votes
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Change order
July 15, 2022

Isha was fast, courteous and knowledgeable, and helped me change items on an order I just placed. She is the BEST!

Date of experience: July 15, 2022
Illinois
1 review
0 helpful votes
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Returning and refund
July 15, 2022

Quick to answer my questions, and was a big help! Very friendly, professional,

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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Great service
July 15, 2022

Customer service was very helpful. Quick response.

Date of experience: July 15, 2022
GB
1 review
1 helpful vote
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I bought a swimsuit which in the photos looked fantastic, but after receiving it I was shocked because it is very different from the photos. I was very disappointed and decided to return it, but the items bought in Rotita have to be sent back to the USA and the shipment costs as much as 19 pounds from the UK, so it is not profitable for me to return it, the more that Rotita reserves itself that in the event of loss of the shipment, they are not responsible for it. So I have a swimsuit that I will not wear, so I lost money because I have to buy a new one.

Date of experience: July 15, 2022
New Mexico
1 review
0 helpful votes
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Isha is best employee EVER!
July 15, 2022

She helped me with a return and handled my issue with speed and professionalism.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
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Very happy with the style, the price and the piece, it looks great.

Date of experience: July 15, 2022
Washington
1 review
0 helpful votes
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Recent Order
July 15, 2022

Easy to navigate through website, order delivered quickly with updates and tracking information provided. Order was correct and all good quality.

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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EXCELLENT Customer Service
July 15, 2022

I ordered two swimsuits which I needed to exchange for a different size & Renee, in Customer Service, has been very patient, understanding, & efficient throughout the exchange process.

Date of experience: July 15, 2022
Minnesota
1 review
0 helpful votes
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Return/ exchange
July 15, 2022

Contacted customer service through chat.
Very easy to get my situation resolved.
Agent did agreat job.

Date of experience: July 15, 2022
Florida
1 review
0 helpful votes
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Great service
July 15, 2022

Please dealing with this company, order delivered to wrong location. Told them and they resend it express delivery.

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Clara / Return label
July 15, 2022

Fast response! Very understanding!
Very polite! Thank you!

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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Sara Rating
July 15, 2022

Sara was an amazing help with my issue. I had no problems at all. She provided excellent Customer service.

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Very quick to resolve my issues.
July 15, 2022

This was a no hassle experience in getting my issue resolved.

Date of experience: July 15, 2022
Canada
1 review
0 helpful votes
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Swimsuit size 2X
August 14, 2022

I love the color. But these swimsuits are not made for top heavy women Not the best quality either.

Date of experience: July 15, 2022
Canada
2 reviews
0 helpful votes
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Very pleased
July 15, 2022

True to size
Delivered on time
Exactly as advertised
Great price, lovely design
Just what I wanted. I'll purchase again from these folks

Date of experience: July 15, 2022