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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Clara was very profesional understanding my concern about I had to wait almost a moth to get my order and also that with honesty I did not know I was buying only the top, when everything staring from the pictures was leading me to the concept I was buying a whole set, I only received a top for my surprise.
It feels very good when you can be understand! And also I felt she is sincere and solving the situation to my satisfaction even though I haven't see the actual solution! But at least I am happy with her service! And because her action she will take to solve part of my no satisfied situation to become a very happy client!
All my items fit great love the prices and styles. Will definitely be ordering again in the future.
I had a question in regards to my payment option and it turned out the website was having system issues with their payment systems. I was glad to find out it wasnt me.
Isha was very helpful and courteous. Problem solved within minutes. Thanks so much to her.
Received the order quickly. I thought the clothes look great. Fabric is nice. There for a birthday present. Can't wait to give them to her.
Clara was very helpful. In mere seconds she had my questions answered. Thanks so much
I buy a few swimsuits a year from them. Always so cute and fit my plus size perfectly
I needed to make a return. Sara was very helpful. Because she was so polite and helpful I will return to Rotita as a Customer.
Clare was very helpful answering my questions I needed
Sara was very helpful and efficient arranging to sort out an error of under payment of refund
Together with recouping carriage charges incurred due to incorrect sizing of garments purchased
Causing a very expensive delivery to return through no faukt of mine.
I was originally upset that I'd paid the postage & returned an item that didn't fit to be told I wouldn't get a refund.
All the communication was very good and the fault was on my side but after I emailed you reconsidered & May & the live chat we're very help and now I will order again from you but the postage was very expensive so I will be very careful what I order in the future,
Thank you
Very very good and so helpful I would recommend any one to order from you
I have ordered two bathing suits, one with swim trunks and one with knee length pants! I've had excellent service both times! Planning on ordering more things because their service was so good!
The order is lost originally but she helped me to resend with no charge, this make me satisfied, thanks for may.
I am very satisfied with the items i got. They all look beautiful on me and the fabrics are nice and comfortable on the skin. Thank you Rorita and especially thank you Sumie for your treatment and care and showing that the costumer is important.
No problem with communication and my questions were answered
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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