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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Request
July 17, 2022

Clara was very profesional understanding my concern about I had to wait almost a moth to get my order and also that with honesty I did not know I was buying only the top, when everything staring from the pictures was leading me to the concept I was buying a whole set, I only received a top for my surprise.
It feels very good when you can be understand! And also I felt she is sincere and solving the situation to my satisfaction even though I haven't see the actual solution! But at least I am happy with her service! And because her action she will take to solve part of my no satisfied situation to become a very happy client!

Date of experience: July 17, 2022
New York
1 review
0 helpful votes
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Love it
July 17, 2022

All the tops I have ordered have fit well and been of good quality. I am very happy with them and I like the prices they put on most items.

Date of experience: July 17, 2022
Florida
1 review
0 helpful votes
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Love It
July 17, 2022

All my items fit great love the prices and styles. Will definitely be ordering again in the future.

Date of experience: July 16, 2022
New York
1 review
0 helpful votes
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Very good customer service
July 16, 2022

I had a question in regards to my payment option and it turned out the website was having system issues with their payment systems. I was glad to find out it wasnt me.

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Isha
July 16, 2022

Isha was very helpful and courteous. Problem solved within minutes. Thanks so much to her.

Date of experience: July 16, 2022
Washington
1 review
0 helpful votes
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Received the order quickly. I thought the clothes look great. Fabric is nice. There for a birthday present. Can't wait to give them to her.

Date of experience: July 16, 2022
Canada
2 reviews
0 helpful votes
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Great help
July 16, 2022

Clara was very helpful. In mere seconds she had my questions answered. Thanks so much

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Love their swimsuits
July 16, 2022

I buy a few swimsuits a year from them. Always so cute and fit my plus size perfectly

Date of experience: July 16, 2022
California
1 review
0 helpful votes
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Good
July 16, 2022

I'm happy with the merchandise. It just takes so long to get.

Date of experience: July 16, 2022
Pennsylvania
1 review
0 helpful votes
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Customer service from Sara
July 16, 2022

I needed to make a return. Sara was very helpful. Because she was so polite and helpful I will return to Rotita as a Customer.

Date of experience: July 16, 2022
Lithuania
2 reviews
0 helpful votes
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Return items
July 16, 2022

Clare was very helpful answering my questions I needed

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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Sara
July 16, 2022

Sara was very helpful and efficient arranging to sort out an error of under payment of refund
Together with recouping carriage charges incurred due to incorrect sizing of garments purchased
Causing a very expensive delivery to return through no faukt of mine.

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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Not so bad after all!
July 16, 2022

I was originally upset that I'd paid the postage & returned an item that didn't fit to be told I wouldn't get a refund.

All the communication was very good and the fault was on my side but after I emailed you reconsidered & May & the live chat we're very help and now I will order again from you but the postage was very expensive so I will be very careful what I order in the future,

Thank you

Date of experience: July 16, 2022
GB
1 review
0 helpful votes
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I give 5 stars
July 16, 2022

Very very good and so helpful I would recommend any one to order from you

Date of experience: July 16, 2022
Texas
1 review
0 helpful votes
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Best Service I've Ever Had Online
July 16, 2022

I have ordered two bathing suits, one with swim trunks and one with knee length pants! I've had excellent service both times! Planning on ordering more things because their service was so good!

Date of experience: July 16, 2022
China
1 review
0 helpful votes
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Great customer service
July 16, 2022

The order is lost originally but she helped me to resend with no charge, this make me satisfied, thanks for may.

Date of experience: July 15, 2022
GB
1 review
0 helpful votes
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Swimsuit
July 16, 2022

Ordering easy goods delivered before expected delivery time Very good experience will order from them again

Date of experience: July 15, 2022
Israel
1 review
0 helpful votes
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Nice and comfortable items.
July 16, 2022

I am very satisfied with the items i got. They all look beautiful on me and the fabrics are nice and comfortable on the skin. Thank you Rorita and especially thank you Sumie for your treatment and care and showing that the costumer is important.

Date of experience: July 15, 2022
New York
1 review
0 helpful votes
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Great response time
July 16, 2022

No problem with communication and my questions were answered

Date of experience: July 15, 2022
Wisconsin
1 review
0 helpful votes
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Would buy again
July 16, 2022

Good quality and it arrived quickly. I would definitely would buy again

Date of experience: July 15, 2022