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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Awesome Isha!
July 19, 2022

Professional, thorough, polite and nice.
So thankful for Isha help. I was in error bit wasn't made to feel bad at all.
Thank you!

Date of experience: July 18, 2022
North Carolina
1 review
0 helpful votes
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Brenda
July 18, 2022

Great customer service. Quick action and response to my inquiry. Thanks!

Date of experience: July 18, 2022
Georgia
1 review
0 helpful votes
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Brenda was an excellent customer service representative! Great job

Date of experience: July 18, 2022
Alabama
1 review
0 helpful votes
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Front End Associate
July 18, 2022

Excellent on-line experience with Isha. She corrected my order appropriately.

Date of experience: July 18, 2022
Georgia
1 review
0 helpful votes
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Aarna
July 18, 2022

Thank you so much for helping me you were quick
Very pleasant experience

Date of experience: July 18, 2022
Louisiana
1 review
0 helpful votes
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Customer service of Sara
July 18, 2022

I requested a refund for item purchased and according to policy my item did not qualify for a refund Bc of clearance. Sara with Rotita was very helpful. She said she would update my ticket and assured me that the issued would be resolved. Very good customer service.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
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PO delivered to wrong address
July 18, 2022

PO lost package, took weeks for them to track.

As soon as I let rotita know, I received refund promptly.

Love this company customer service

Date of experience: July 18, 2022
Florida
2 reviews
0 helpful votes
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I have now found the perfect swimsuit that I have been searching for my entire life. I saw Rotita's ad on Facebook and after looking at the swimsuits they offered I decided to give them a try. After receiving and trying on the new swimsuit I was so happy with the style and fit I ordered a second one!

Date of experience: July 18, 2022
Kentucky
1 review
0 helpful votes
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Excellent
July 18, 2022

Sara on chat was very helpful and responded immediately. Thanks Sara

Date of experience: July 18, 2022
Ohio
1 review
0 helpful votes
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True to size
July 18, 2022

Never disappointed. Items true to size, fast delivery great quality.

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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Swimsuit
July 18, 2022

Very pleased with the product. Excellent, especially for the price. Item was as advertised.

Date of experience: July 18, 2022
Missouri
1 review
0 helpful votes
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Great service
July 18, 2022

Sent in a ticket to change the size of my order. Done, quickly and easy. Thank you!

Date of experience: July 18, 2022
Wisconsin
2 reviews
0 helpful votes
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Nice suit
July 18, 2022

Lovely swim suit that has been expertly crafted. Fits well, as expected.

Date of experience: July 18, 2022
Indiana
1 review
0 helpful votes
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Helpful customer service
July 18, 2022

Customer service was helpful when i was having issues with my order return

Date of experience: July 18, 2022
Canada
1 review
0 helpful votes
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Happy customer
July 18, 2022

I am very please with my recent purchases from Rotita. My swimsuits are beautiful and of very good quality. My tops are a nice length and I am tall. The fabric is so soft and comfortable. I will definitely order from Rotita again!

Date of experience: July 18, 2022
Tennessee
1 review
0 helpful votes
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First-time buyer
July 18, 2022

Excellent service! Very happy with the communication! This will not be my last purchase! Thanks so much!

Date of experience: July 18, 2022
Michigan
1 review
0 helpful votes
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Returns
July 18, 2022

I'm still waiting for a way to return over $200 worth of merchandise that doesn't fit. There was no invoice in any of my packages and no return label. I have to wait for an email. They told me they had 48 hours and it's been 5 days. I'm hoping I don't get stuck with this stuff. I'm a senior citizen and I was thinking this would be an easy way to shop. I'll never order from this company again.;

Date of experience: July 18, 2022
Indiana
1 review
0 helpful votes
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Your CS Reps are really on the ball! Very impressed!

Date of experience: July 18, 2022
New Jersey
1 review
0 helpful votes
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Very satisfied with the fit, color style and material.

Date of experience: July 18, 2022
Florida
1 review
0 helpful votes
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I absolutely love this swimsuit... I needed a little extra coverage to keep skin out of the sun and this suit far exceeded my expectations!

Date of experience: July 18, 2022