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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Customer Services with Alice
July 22, 2022

Helped me to find my package, that I thought was lost.

Date of experience: July 22, 2022
Mississippi
1 review
0 helpful votes
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Thank you
July 22, 2022

Customer service answered promptly and professionally.

Date of experience: July 22, 2022
Georgia
1 review
0 helpful votes
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Very nice swimsuits
July 22, 2022

Very happy with the swimsuits I ordered. They are so soft. Can't wait to try all the them. Also very quick delivery

Date of experience: July 22, 2022
Texas
1 review
0 helpful votes
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Very happy with Rotita
July 22, 2022

Renee was very quick to respond to my question and helped me. Customer Service deserves an A+.

Date of experience: July 22, 2022
New York
1 review
0 helpful votes
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Renee
July 22, 2022

Has done a great job helping me out would definitely order from this company again

Date of experience: July 22, 2022
GB
1 review
0 helpful votes
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Great service
August 21, 2022

Very attentive and helpful
Five stars but will only let me select one

Date of experience: July 22, 2022
New Jersey
1 review
0 helpful votes
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Slow boat delivery...?
August 21, 2022

I think the clothes and styles are beautiful, it's the slow delivery that is killing me.

Date of experience: July 22, 2022
GB
1 review
0 helpful votes
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Excellent
July 22, 2022

Was a little nervous about ordering as coming from America but I needn't have worried. Great quality and delivery was pretty quick. Highly recommend.

Date of experience: July 21, 2022
Malta
1 review
0 helpful votes
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REFUND
July 22, 2022

One of the item i chose is out of stock, so i asked for a refund. Immediately i was refunded back all of my money spent on that item. Thanks alot May & Rotita.

Date of experience: July 21, 2022
North Carolina
1 review
0 helpful votes
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Good experience
July 22, 2022

I bought two bathing suits recently. They got here quickly and were as pictured on the website. One fit perfectly the other was a little small, but they were both the same size! Overall my experience was a positive one.

Date of experience: July 21, 2022
Ohio
2 reviews
1 helpful vote
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Quick delivery and wonderful service. Customerservice had all my information in the blink of an eye.

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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On line order correction
July 22, 2022

When I realized I had ordered the wrong size, I contacted them thru chat and the order was corrected before shipment went out. I appreciate the quick response.

Date of experience: July 21, 2022
Maryland
1 review
0 helpful votes
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Great customer service
July 22, 2022

It was hard to get to the right place but the person was very helpful

Date of experience: July 21, 2022
Maine
1 review
0 helpful votes
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Great Customer Service by Sowshi!
July 22, 2022

Sowshi was so helpful, she went out of her way to work with me to get my first order place. You have a great employee that cares about the customer.

Date of experience: July 21, 2022
Virginia
1 review
0 helpful votes
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Needed my order number and Isha provided me with it and a shipping label was emailed to me. Thanks for great customer service!

Date of experience: July 21, 2022
California
2 reviews
0 helpful votes
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I had to make an exchange and I was worried it would not work out, but they have kept me updated through email and the new item is on its way! Thank you Alice

Date of experience: July 21, 2022
Tennessee
1 review
0 helpful votes
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Helpful In On time:
July 21, 2022

My agent Brenda was very accurate and on point she answered every question I had for her she was right on time. Thanks Brenda.

Date of experience: July 21, 2022
Canada
1 review
0 helpful votes
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Prompt and friendly service
July 21, 2022

My package did not arrive at my address. It was an error with Canada Post. My emails to Rotita regarding the situation were always answered quickly with the problem being investigated promptly.
Thank you Alice!

Date of experience: July 21, 2022
GB
1 review
0 helpful votes
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Very helpful
July 21, 2022

Very responsive and helpful
Answered all my questions

Date of experience: July 21, 2022
Washington
1 review
0 helpful votes
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Isha
July 21, 2022

Thank you but still waiting on my refund. Don't have anything else to add.

Date of experience: July 21, 2022