Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rotita

Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
grey stargrey stargrey stargrey stargrey star

Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Godbout Y.
Unfollow Godbout Y.
Share Review
Report Review

Beautiful swimsuits!
July 27, 2022

Although shipping takes over a week, the products are well made, beautiful, and very reasonably priced.

Date of experience: July 26, 2022
Australia
1 review
0 helpful votes
Follow Schier W.
Unfollow Schier W.
Share Review
Report Review

Quick delivery
July 27, 2022

Happy with items ordered, good quality and price. Will recommend them to my friends

Date of experience: July 26, 2022
Oklahoma
1 review
0 helpful votes
Follow Wallis U.
Unfollow Wallis U.
Share Review
Report Review

Swim suit
July 27, 2022

Everything was great, love my swimsuit, it came in a reasonable time. Got text/emails on the status.

Date of experience: July 26, 2022
New York
2 reviews
0 helpful votes
Follow Renee I.
Unfollow Renee I.
Share Review
Report Review

Best Rep on Chat line
July 27, 2022

A wonderful rep helped me on chat your chat line, she eased my mind on my order that only partial was deceived

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
Follow Papineau H.
Unfollow Papineau H.
Share Review
Report Review

Beaux maillots
July 27, 2022

Très bien et satisfaite des produits reçus. En plus ils sont beaux

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
Follow Carol X.
Unfollow Carol X.
Share Review
Report Review

Isha was a big help
July 27, 2022

Isha answered all my questions in a timely manner. She put my mind at ease.

Date of experience: July 26, 2022
Virginia
1 review
0 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Very good experience
July 27, 2022

I purchase a beautiful bathing suit at very good price, but when I placed the order I noticed that I was not going to receive on time for my trip. Sadly I decided to cancel the order. Isha helped me and solved my issue very quickly.

Date of experience: July 26, 2022
New Jersey
1 review
0 helpful votes
Follow Caprio J.
Unfollow Caprio J.
Share Review
Report Review

Best Site Every
July 26, 2022

Bought tankini tops, I'm plus size on top but regular size on bottom so I'm very excited that your site sells separates. The tops are beautiful and fit absolutely perfect. Never got the fit with any site or store. Can't wait till next year to buy more. Delivery was earlier than expected. Told all my friends to go to this site.

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
Follow Laurie G.
Unfollow Laurie G.
Share Review
Report Review

Customer assistance
July 26, 2022

Issa was excellent and answered my questions about my order. I feel reassured my order will arrive soon.

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
Follow Dara Z.
Unfollow Dara Z.
Share Review
Report Review

Amazing~
July 26, 2022

Brinda made it all happen and so quickly too. What a pleasure it is to shop with this company.

Date of experience: July 26, 2022
South Carolina
1 review
0 helpful votes
Follow Brenda I.
Unfollow Brenda I.
Share Review
Report Review

Speedy Customer Support
July 26, 2022

I was immediately connected to the Agent, Aarna, who was quick in getting an answer to my concern. Thank you so, Aarna!

Date of experience: July 26, 2022
Kentucky
1 review
0 helpful votes
Follow Reynaldo Ismael C.
Unfollow Reynaldo Ismael C.
Share Review
Report Review

Fue rápida y satisfactoria de cómo Brinda rápida y sencillamente me dio solución a mi inquietud

Loading...
Date of experience: July 26, 2022
Romania
1 review
0 helpful votes
Follow Nicoleta L.
Unfollow Nicoleta L.
Share Review
Report Review

Amazing dresses
July 26, 2022

I love my dresses. They look so cute. I will definitely order more.

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
Follow Anna S.
Unfollow Anna S.
Share Review
Report Review

Great help
July 26, 2022

I received great help from customer representative

Date of experience: July 26, 2022
Connecticut
1 review
0 helpful votes
Follow Susan Z.
Unfollow Susan Z.
Share Review
Report Review

Help from Brinda
July 26, 2022

Brinda put my mind at ease about returning items as a first time customer. Had my experience not been positive I would not return. Brinda did an excellent job.

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
Follow Beverley D.
Unfollow Beverley D.
Share Review
Report Review

5 stars for Anna
July 26, 2022

Anna should receive a 5 star rating as she was quick and did a great job for me

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
Follow Rose D.
Unfollow Rose D.
Share Review
Report Review

Sara
July 26, 2022

Sara answered return /refund questions quickly and efficiently

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
Follow Sonji D.
Unfollow Sonji D.
Share Review
Report Review

Excellent sevice
July 26, 2022

Fast helpful very knowledgeable. Answered every question

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
Follow Nancy V.
Unfollow Nancy V.
Share Review
Report Review

Efficiently resolved
July 26, 2022

Sara was very quick to resolve my issue which I very much appreciated

Date of experience: July 26, 2022
GB
1 review
0 helpful votes
Follow Tracy C.
Unfollow Tracy C.
Share Review
Report Review

Live chat with Sara
July 26, 2022

Sara was very prompt and quick to answer my questions.

Date of experience: July 26, 2022