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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Love the bathing suits. Great quality and true to size.
I was frustrated with the return service. I received my orders in good time. The swimsuit was good but the swimpant was too see-thru. I went to return it and mailed it via Canada post for close to $12 CAD. Tracking was way more costly. If I had chosen that it would not have been worth ordering in the first place. When I went to put in the return info at the site it was insisting on Tracking info. At that point I realized I had returned the pants and paid shipping and would not receive a refund. Please check out the return processes on site's like SHEIN. The customer support saved the day and said when they receive the parcel and all was intact, they will refund.
Easy ordering. Products are very well made. I had to return one item and it was easy and my money was returned quickly. Don't hesitate to purchase items from Rotita
Very calming, and reassuring. I felt that Sara was helping. My concerns were quickly reassured.
I had a great experience with this swim wear company an I'm thankful I have them a shot, each item of the three fits perfectly an was all true to size the only thing you have to pay attention to is if it's top only no bottoms lol other than that I give them five star rating
I am happy with my swimwear, but there needs a many time to sent for it
I love the fit, the fabric and the look. I am very pleased.
Order came in timely manner. Sizes are true to size. Will order again
I ordered 2 swimsuits. One I loved the other was a little tight. Messaged the chat page and I was able to return 1 suit and exchange it for a different one. They emailed me a return label. It was so easy.
There was so many bad reviews for this company that I only saw after I ordered, so I was very worried. But I received my order by the expected date and the quality of it is exactly what I expected! Very pleased with this company!
Renee was very understanding, helpful as well as fast response.
Her name is May & she was very Helpful, friendly & professional
Brenda helped me figure out how to return items that were not a great fit. Also is looking into my missing order of a bathing suit. Thanks. Looking forward to receiving my multi color swim suit that wasn't in this order.
When returning an item it took 3 online chats and 2 email to sort it out and a month for item to be returned after you received it back from me
May helped me when my order somehow changed my address. So now it will come to my location. I am very grateful.
Sizing was my greatest concern BUT surprisingly, it is a safe bet to follow sizing instructions for each item. Good quality items in my order and delivery time wasn't bad
I was very shocked at how lovely the clothes I bought were, the prices are reasonable and arrived quickly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members