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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Clara was very helpful and pleasant. My first time shopping with rotors. So far am pleased with service's

Date of experience: July 29, 2022
Missouri
1 review
0 helpful votes
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Great service!
July 29, 2022

Very pleased with the quality of fabric and workmanship on the swimsuits I ordered from Rotita. However, I do seem to be a Lg in some styles and XL in others. The bra cups are a little small and not fully supportive for a D or larger in some styles.

Although fearing that the return/exchange process was going to be difficult... I was happily surprised at how smoothly it went... twice... a shout out to Renee, thanks!

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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Refund My Order
July 29, 2022

I canceled one of my orders that had not shipped yet and asked for a full refund asap. Sumie was amazing and handled everything extremely well and my refund was in my account in 24 hours. Thank you!

Date of experience: July 28, 2022
Florida
2 reviews
0 helpful votes
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2 ordered
July 29, 2022

Very satisfied with delivery time and tracking information.

Date of experience: July 28, 2022
North Carolina
2 reviews
0 helpful votes
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I am a little disappointed in how long it took to get the order. The top runs a bit small around the bust line but large in the bottoms. I wish we had the option to buy each piece separately.

Date of experience: July 28, 2022
Florida
1 review
0 helpful votes
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Swap
July 29, 2022

I had ordered something that did not fit. I emailed and asked if i could swap the item for something else. Renee told me the process and i returned the original item and received the new one. Thank you Renee.

Date of experience: July 28, 2022
Illinois
1 review
0 helpful votes
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Bathing suit fiasco
July 28, 2022

I have a horrible time finding a bathing suit that fits me appropriately and is pretty. And to find one that was also on sale and cheap? That's like a miracle. Thank you for a good product and good service.

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Isha was extremely helpful
July 28, 2022

Very professional and I feel confident I can return my dress with mo problems

Date of experience: July 28, 2022
New Jersey
1 review
0 helpful votes
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Love it!
July 28, 2022

Clothes fit beautifully and are great quality!
Great prices too!

Date of experience: July 28, 2022
Hawaii
1 review
0 helpful votes
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Return/Refund
July 28, 2022

Brinda made this process of returning this item so easy. I was unable to find the order and she quickly located and started the return/refund process. It took a matter a couple of minutes. Thank you Brinda!

Date of experience: July 28, 2022
California
2 reviews
0 helpful votes
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Product
July 28, 2022

I ordered two swim tops and I'm very happy with both of them. The fit is perfect and I receivedany compliments on them.

Date of experience: July 28, 2022
Tennessee
1 review
0 helpful votes
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Issue with a exchange label. She took care of it right away

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Sara
July 28, 2022

Very good service. Definitely a 5-Star Agent. Xxxx

Date of experience: July 28, 2022
New Mexico
2 reviews
0 helpful votes
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My order
July 28, 2022

Clara was checking on my order as I was not at home and I'm goin on a trip
I never received any shippin info in my email

Date of experience: July 28, 2022
Louisiana
1 review
0 helpful votes
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EXCHANGES
July 28, 2022

Renee expertly handled a very complicated exchange of two swim dresses size LARGE in exchange for size X LARGE. Additionally, I requested a completely different style for one of the suits which I paid the difference in price. The next day I received an email that my order was on its way. This was a complicated exchange but Renee at Rotita handled it expertly. I anticipated the exchange would not go as well as it did, but was pleasantly surprised. I have not received the two suits yet but I have confidence that everything will go well. Thank you, Renee.

Date of experience: July 28, 2022
Maine
1 review
0 helpful votes
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Great customer service
July 28, 2022

First time ordering and didn't know if I had received any coupons off my order. Clara was very helpful in explaining what I was eligible for and adjusted my total. Very friendly and professional.

Date of experience: July 28, 2022
Utah
1 review
0 helpful votes
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Return
July 28, 2022

Sarah was awesome in helping me with a return. She was very polite and returned and answered my questions quickly.

Date of experience: July 28, 2022
Massachusetts
1 review
0 helpful votes
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Sarah
July 28, 2022

Excellent help using chat made return request easy.

Date of experience: July 28, 2022
Louisiana
1 review
0 helpful votes
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Return made easy
July 28, 2022

I needed a different size. They were extremely communicative and quick to respond telling me the progress. I appreciate it.

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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I am glad I had Sumie whom I have been communicating with back & forth regarding 3 items I ordered, received & returned for refund but to my dismay could only do as exchange. This is first for me that I had to do an exchange for each item rather than an refund straightaway. What a bummer & the postage for the returned items are out of one own's pocket which is double bummer! I am happy to know that my parcel with my returned items have been received & the exchange items will soon be shipped out to me. However, if these replacement items I have chosen don't fit me & I know they're non-refundable it will be very sad. Needless to say Sumie has been great in taking care of my issue but the company Rotita isn't a great website to shop with. The clothings looked very enticing but the material & workmanship is another thing that aren't as what the website is showing. Too bad. This will be last time I will shop with Rotita.

Date of experience: July 28, 2022