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Rotita

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Brilliant tankini
July 31, 2022

My order arrived on time and as always the quality is really good. Can't wait for my holidays now

Date of experience: July 31, 2022
Pennsylvania
1 review
0 helpful votes
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Sowshi Shines on Chat
July 31, 2022

I was unsure how to return items. My chat helper, Sowshi explained what to do in about 30 seconds. When I went to follow her/his instructions, I found I had no ticket. I went back to Sowshi to find out how to get a ticket, and in another 20 seconds he/she had already processed the ticket and the return label. Just amazing customer service!

Date of experience: July 30, 2022
Massachusetts
1 review
0 helpful votes
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Aarna
July 30, 2022

Thank you for you fast response. I will wait for my email.

Date of experience: July 30, 2022
Nevada
1 review
0 helpful votes
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Aarna
July 30, 2022

My problem was solved quickly and efficiently. This is the second time I have returned my items and both times it was done quickly. Thank you

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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Size exchange
July 30, 2022

Thanks Aarna for assisting me.
Love the bathing suit, but order the wrong size.
Thanks again for showing me where to look to exchange sizes

Date of experience: July 30, 2022
Arizona
1 review
0 helpful votes
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I received the swimsuit and shorts and I am at fault having ordered the wrong size swimsuit and size and colour of the shorts to go with it so Isha guided me through the return process very quickly and said to expect an email to finish the process. I love good customer service so I am 100% positive I will order from this website again Thank you

Date of experience: July 30, 2022
New Jersey
1 review
0 helpful votes
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Great swimsuits!
July 30, 2022

Great suits and I'm a little chunky and they are amazing fits!

Date of experience: July 30, 2022
Canada
1 review
0 helpful votes
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The Happy Rotita Shopper
July 30, 2022

I was reluctant to order one item as I was not sure if this was a legitimate business but I thought zi would take my chance because I really liked the swimsuit.
Well my parcel came earlier than expected, the bathing suit fit and the material very nice. The company makes sure you receive your order as you hear from them to make sure you received your order.
Now I've ordered 4 more items, Can't wait to receive them. So thank you Rotita.

Date of experience: July 30, 2022
Florida
1 review
0 helpful votes
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Sara
July 30, 2022

Very helpful with my first order. Thankful for her assistance.

Date of experience: July 30, 2022
New York
1 review
0 helpful votes
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Return
July 30, 2022

Purchase was great. Unfortunately the items had to be returned. I had trouble downloading but I finally got he help I needed through emails. Thank you.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
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Package tracking
July 30, 2022

This company is on point. I had an issue with a package and a delay and they were quick to figure out what the issue was. I will defer be ordering from the again. The value and selection is awesome.

Date of experience: July 30, 2022
GB
1 review
0 helpful votes
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Beautiful
July 30, 2022

This dress is fabulous and I am delighted with it can't wait to be going out in it for my birthday

Date of experience: July 30, 2022
Wisconsin
1 review
0 helpful votes
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Exchange assistance
July 30, 2022

My experience was amazing so helpful thank you so much

Date of experience: July 29, 2022
Rhode Island
1 review
0 helpful votes
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Refund
July 29, 2022

I was having a great deal of difficulty with finding instructions on how to return a Rotita product. I finally discovered an on-line chat and Brinda was VERY helpful. My issue was resolved!

Date of experience: July 29, 2022
Florida
2 reviews
0 helpful votes
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Brinda was very helpful
July 29, 2022

I used the chat room to get a return ticket. Brinda was excellent in helping me acquire one and gave me directions.

Date of experience: July 29, 2022
Massachusetts
2 reviews
0 helpful votes
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Online chat
July 29, 2022

Very quick and easy. Thanks! Highly recommend using the online chat (based on this experience) for any questions or issues. Aarna was very helpful.

Date of experience: July 29, 2022
New York
1 review
0 helpful votes
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Bathing Suit order
July 29, 2022

Replying too an email asking if I had received my order, did not specify which order. Alice very quickly and efficiently answered my question.

Date of experience: July 29, 2022
Michigan
1 review
0 helpful votes
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Label needed for return
July 29, 2022

She was helpful and polite. She was able to get me the return label when the website was not working.

Date of experience: July 29, 2022
New York
1 review
0 helpful votes
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Chatting with Sarah
July 29, 2022

I needed help with an exchange and I was very fortunate to get Sarah to help me. She was very knowledgeable and efficient. I will shop with your company again.

Date of experience: July 29, 2022
New York
1 review
0 helpful votes
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Return questions answered by Sara
July 29, 2022

Sara was professional and knowledgeable. She resolved by issue in a timely manner

Date of experience: July 29, 2022