RossReviews 214

This service is a jole says skip lind thats not the case. U have to wait in self checkout line for a staff member to come to u before u cam check out. Thay remove securitty tags and hangers. U go chekout a pay go to leave staff takes ur bag epties it and checks it all against reciept. How is this self checkout? All this took more time then checkout. Get rid of it if this is how ur going to run it.
Lawrencville ga

I returned 2 sets of sheets out of 4; 2 Nautica, and 2 Farmhouse brand. The staffed grilled me for 10 minutes as to why I washed them, and grudgingly gave me a store credit. How was I to know the quality unless I washed and used them?! The clerk argued that the other 2 sets, by Nautica, weren't possibly made of cotton because she buys them. I told her that was untrue as I am allergic to other fabrics. After getting the credit I returned to her counter with 2 sets of 100% cotton sheets. I'm not one to be overt, and say "I told you so," but when I paid for them, I mentioned it. No apology, and wouldn't even look at me. I'm a senior with cancer, and didn't point it out to gain sympathy, but it made the situation very difficult vs just giving me a credit instead of grilling me for over 10 minutes over why I was returning them, as if I were trying to pull one on them. Very rude! Debbie

I went yesterday to return something wasn't fitting right and also one of the shoes I bought has the sensor on it because the moment I got it they forgot to take it off, cashier young pretty girl was calling the manager because the return was more than 50 dollars and she needed authorization. Manager came and was rude and disrespectful with me and with the cashier. Telling me shoes are already wearing but I ask how they can walk with a tide shoes together and also a sensor on it. She was but people has that machines in the house, like are you rude but also stupid how somebody can walk like that.
Cashier told they are like that with us too, no way to keep this king of people managed with no manners to treat their own workers.
But I love everything Ross store sell, I will think about if I come back to that one store en Beavercreek.
The rating is for the managers but store deserves a 5.

My wife made a purchase of ~ $130. However, 7 min later her credit card was also charged ~ $270. She did not make that purchase. We went to the Ross store and the manager told us a bizarre story saying that their system retained the credit card information by mistake and that someone else used it. But did not give refund despite admitting it was their fault.

Here at Ross where I need to use the restroom. But I am a mainlander so I cannot use the restroom. The bigots on this island (who are a minority) are really bad. I am disappointed in Ross that they let their employees be bigoted towards customers.

If I had 10 employee's like her, I would BE RICH.
As a cashier, she was fast and efficient and knew her store.
Asked her a couple question's about hat's and she sold me a hat too.
Keep this lady as she is clearly an asset for Ross stores.

I went to the Ross in Knightdale, NC, and had a great experience. Lots of great finds! The young lady at the register ( I believe her name was Gabby) had great customer service skills. She was a very bright young lady as well as quick to checkout customers. It was definitely a 10/10 experience!

I went in to buy a perfume and I found a juicy couture one. For 20$ thinking it was a nice size perfume and I get home and open it and it was so tiny of a bottle that will finish in couple sprays. I was so mad to put a 20$ on a small $#*! bottle of this perfume NEVER AGAIN SHOP HERE FOR PERFUMES. ROSS is a rip off a complete rip off pricy for nothing. Lesson learned.

I recently had an exceptional experience shopping at Ross! The store was clean, organized, and had a wide selection of items at great prices. But what really stood out to me was the excellent customer service provided by the staff. From the moment I walked in, I was greeted with a friendly smile and assisted in finding exactly what I needed. The staff was knowledgeable about the products and even helped me save some money with a coupon. Overall, I was extremely impressed with the level of service I received at Ross and will definitely be returning for my future shopping needs. Thank you, Ross, for providing such a wonderful shopping experience!

Had to return a gift yesterday and found out that as soon as you purchase something with your Debit card at Ross they withdraw the money before you even exit the store like most places. Returning the item you used your debit card to buy is a totally different story. " It will take 3-5 business days and since it's the weekend even longer for you " Funny all the other stores I returned things at using the same Debit card offered me CASH! The manager at Ross could care less as a matter of fact she walked up shaking her head no and things just went downhill from there. I have a funny feeling she hasn't heard of the words customer service nor does she comprehend the concept! Lesson Lear's either use cash when shopping at Ross or better yet skip shopping at Ross!

My son was employed at the Ross at Grossmont here in San Diego. He stopped working for them after his breaks and lunch became an issue. Basically the manager didn't want him taking his allotted breaks and lunch.
He discussed this with me and we agreed he should look for employment elsewhere.
The manager is holding my sons last check from him. It's been two weeks. I am trying to let my son handle. He wants to be responsible. A responsible manager would have paid the young man for his service and then be done with this issue. Now I'm putting it on social media. Beware of employers practices at the Ross in San Diego CA. Gross mint mall. Thanks for reading.

I came to make a return today, December 28, some clothes that my family gave me as a Christmas gift and it turns out that for not bringing a receipt they returned me $49 cents per item, when the prices were between 12.99 and 24.99 it is a total trash! In this store I will let my family know who gave me the gifts so that they never buy here again and without a doubt I will make a video on my youtube channel letting everyone know about the cheat they do! Horrible experience that no one should go through!

I use to Love Shopping at Ross but there availability and low Stock on things has changed. The Management is horrible. They have very long lines and usually only 1 maybe 2 Cashiers. Stores are Dirty. They also hardly have Pre teen Girl size clothes.

The store was an utter mess. I had to leave there was merchandise all over the floors. I almost tripped and twisted my ankle.

I went to buy a stool that was on special I really like it so I asked the manager for help she told me the boy in the front would help me she ran off before I can answer her she was very rude so I ask the boy to help me and he refused. So I dragged the stool to the cashier and it was the manager I told her the boy never help me and it started in argument she talked to me like she own the place she didn't want to give me her name but you can't miss her dirty blonde long wive with lashes so long she can fly away she really looks like a man dressed like a woman very tall and the lazy boy looks like a Mexican girl. They are unprofessional and very rude. Sad part about it they will have to see me whenever I go there and they will have to see me again so later days trannie with the long lashes since she didn't want to give me her name and she kept screaming at me as I walked away. Bad name for Ross. Good luck with your other costumers

I would not recommend Ross stores whereas they are an unethical company at the the highest level, They dont like to pay thier bills, and could care less about good customer relations Thanks alot Jerry

To Miss Pompassitude cashier and her two dollar rent-a-cop Rottweiler, I am not a thief and I don't appreciate being treated like one. Who do you think you are? You "ladies" work in a discount store... in a strip mall... in Spokane, Washington---know your place. You aren't in Jr. High anymore... time to grow up and drop the mean girls routine. Your rude mouths and bad attitudes aren't impressive and they certainly aren't good customer service. I understand and support loss prevention efforts, but you must not be very good at your job if you cannot distinguish an actual thief or scammer from a decent paying customer. The fact that you harassed and attempted to embarrass me was ridiculous---the fact that you were laughing the entire time and enjoyed it was appalling. Keep it classy "ladies"... you are both prime examples of how desperate businesses are to find employees.