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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Louisiana
1 review
0 helpful votes
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Perfect
July 21, 2025

Was worried about the product for the cost but it is really cute. Will probably buy more in the future

Date of experience: July 11, 2025
New York
1 review
0 helpful votes
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Great experience
July 21, 2025

Great experience. Order came in a timely fashion-just as was expected.

Date of experience: July 11, 2025
New York
1 review
0 helpful votes
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Omega Necklace
July 21, 2025
Updated review

My package arrived in a timely manner. I'm very pleased! I've always had good luck with Ross Simon's.

Date of experience: July 11, 2025

Very easy process
July 6, 2025
Previous review

Very easy process.

Date of experience: June 25, 2025
Washington
1 review
0 helpful votes
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Easy ordering
July 21, 2025

I appreciated the text updates. It came in a timely manner. The box it came in was lovely.

Date of experience: July 11, 2025
Georgia
1 review
0 helpful votes
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Lab made stud diamond earrings.
July 21, 2025
Updated review

The stud portion is suppose to screw off and it won't! I'm too afraid to force it. It should be easier than this.

Date of experience: July 11, 2025

It took a while to find what I wanted, but I'm satisfied
July 11, 2025
Previous review

It took a while to find what I wanted, but I'm satisfied. Can't wait to see them!

Date of experience: June 30, 2025
New Jersey
1 review
0 helpful votes
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Good Experience
July 21, 2025
Updated review

Shopping experience has been good. The only feedback I have is when I want to look at my orders there is no way for me to see all my orders and details of the order.

Date of experience: July 11, 2025

Overall experience was good
July 10, 2025
Previous review

Overall experience was good.

Date of experience: June 29, 2025
Illinois
1 review
0 helpful votes
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Better late than never
July 21, 2025

I bought the sailboat mother of pearl for my mother's best friend for her birthday… Hoping and praying that the gift would be here before July… I'm now relieved that I received it…however, my mother passed away 7/1 and now I'll need to give a gift that will hopefully not sadden her…it's supposed of been a joyous occasion…

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2025
Barbara J. Ross-Simons Rep
9 months ago

Our sincerest sympathies on the loss of your mother. We regret the necklace was on backorder when you first purchased it and are glad that you did finally receive it. We hope your friend will be comforted by it. Private message sent.

New York
1 review
0 helpful votes
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Very pretty bracelets but Km concerned about the quality because one of my bracelets is faulty

Date of experience: July 10, 2025
Virginia
1 review
0 helpful votes
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Quick. As pictured.
July 21, 2025

Good. Fast delivery. Item is as pictured. I'm pleased with the selection

Date of experience: July 10, 2025
Kentucky
1 review
0 helpful votes
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HollerBuys846
July 21, 2025

Easy, fast, good price. Item was pretty, classy and I was very pleased.

Date of experience: July 10, 2025
New York
1 review
1 helpful vote
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Beachy bracelet
July 21, 2025

Experience buying was fine. Received it and wore it for less than 8 hours and link between two of the sea creatures opened. Luckily I was in my house and didn't lose it.
My husband clamped the loop, but now I am afraid to wear.?

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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Think twice
July 21, 2025
Updated review

The" push on backs" to the earrings are very tiny and too small to easily use, in fact quite difficult. I called cusotmer service to inquire if larger backs were available and if not, whatsize would be a proper fit. I was told I would receive a call with the information. I never received call. I was thinking of returning but have not had a chance to do so.

Date of experience: July 10, 2025

Easy to find what i was looking for
July 10, 2025
Previous review

Easy to find what i was looking for

Date of experience: June 30, 2025
Massachusetts
1 review
0 helpful votes
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Beautiful necklace
July 20, 2025

Received the starfish necklace as a gift. I love it! Wear alone or length perfect for layering also.

Date of experience: July 10, 2025
Alabama
1 review
0 helpful votes
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Retirement
July 20, 2025

Wanted a new pearl ring because I retired 46 years as a nurse!

Date of experience: July 10, 2025
New Jersey
2 reviews
1 helpful vote
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Needs a box
July 20, 2025
Updated review

The silver Bali-style Swirled Dome stud earrings I ordered arrived timely and they look just as pretty in person as they do online. I rated a 4/5 because the posts were bent. This item really should've been packed in a little box or at least bubble wrap; a plastic bag and pouch aren't enough.

Date of experience: July 5, 2025

Smooth transaction
July 22, 2023
Previous review

I was looking buy myself something nice for my upcoming 40th birthday and I opted for a beautiful ruby and sapphire bracelet and gold chain. Another necklace I bought didn't suit, so I've started the returns process...so far, so good. RS has a pretty good selection of genuine gold jewelry at reasonable prices.

Date of experience: July 21, 2023
Illinois
1 review
0 helpful votes
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Great quality...
July 20, 2025

My bracelet is a show stopper...
I wear it everyday 😊
Next will be purchasing Christmas gifts from Ross + Simons...

Date of experience: July 10, 2025
South Carolina
2 reviews
1 helpful vote
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Quality Jewelry at an Affordable Price
July 20, 2025
Updated review

The ruby bracelet is beautiful. The rubies are a true color, and the craftsmanship of the bracelet is good. This item was bought as a last minute gift so I appreciate the quick shipping and delivery. Over the years, I have bought a number of pieces from Ross-Simons for myself and as gifts. I am a repeat customer because Ross-Simons offers quality jewelry at an affordable price.

Date of experience: July 10, 2025

Lovely Jewelry
June 13, 2024
Previous review

Good selection of items at a great price. I ordered earrings and a ring with pearls and diamonds to wear for a special event. The items are beautiful and exceptionally good quality. I will enjoy wearing them for years to come.

Date of experience: June 2, 2024
Nevada
1 review
1 helpful vote
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New to Ross Simon
July 20, 2025

Great experience and fast service. A classic! Thank you so much 💓

Date of experience: July 10, 2025
Michigan
1 review
1 helpful vote
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Classy bracelet
July 20, 2025

Bought for a sweet 16 birthday. The quartz just happened to be her birth stone. She loved it!

Date of experience: July 10, 2025
California
1 review
1 helpful vote
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Fast Shipping Great Products
July 20, 2025

Very happy with my purchase and experience, Will shop again

Date of experience: July 10, 2025