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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Just found you!
July 23, 2025
Updated review

I will be shopping on your site again. I also see that you sell through Amazon! Wonderful experience … Thank you!

Date of experience: July 13, 2025

This is my second purchase from you today
July 13, 2025
Previous review

This is my second purchase from you today. I don't normally buy jewelry but you had exactly what I was looking for! Thank you!

Date of experience: July 3, 2025
District of Columbia
2 reviews
0 helpful votes
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Great site.
July 23, 2025
Updated review

Love the bracelet I ordered which came in good time and looks great on my wrist.

Date of experience: July 13, 2025

Great to easily find what I was looking for and at...
July 13, 2025
Previous review

Great to easily find what I was looking for and at a good price.

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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Outstanding
July 23, 2025
Updated review

Worth the purchase would buy more good quality and value very happy with my purchase

Date of experience: July 13, 2025

Very easy process
July 13, 2025
Previous review

Very easy process

Date of experience: July 3, 2025
Florida
1 review
1 helpful vote
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Great
July 23, 2025
Updated review

It's everything that you expect from Ross Simons. Great service, description of product and quality. Bought many items always satisfied.

Date of experience: July 13, 2025

Always a pleasure
July 13, 2025
Previous review

Always a pleasure

Date of experience: July 3, 2025
Texas
1 review
1 helpful vote
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Great experience
July 23, 2025

Order is exactly what my daughter wanted and arrived early! Perfect experience.

Date of experience: July 13, 2025
Colorado
1 review
1 helpful vote
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Beautiful gold necklace.
July 23, 2025

This was an easy experience and I got a great price on my new gold necklace. I like how it reflects the light.

Date of experience: July 13, 2025
New Jersey
1 review
0 helpful votes
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Fishey Pendant
July 23, 2025
Updated review

Great store to shop at. Will continue to shop here. Good customer service, also stands behind product if you are not satisfied.

Date of experience: July 13, 2025

Easy to use website
July 13, 2025
Previous review

Easy to use website. Great prices and customer service.

Date of experience: July 3, 2025
Pennsylvania
1 review
0 helpful votes
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The service is very good. The product was a bit disappointing for the cost.

Date of experience: July 13, 2025
Virginia
1 review
0 helpful votes
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Happy
July 23, 2025

Good good good good good good good good good good good good good

Date of experience: July 13, 2025
Florida
1 review
0 helpful votes
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Good not great
July 23, 2025

The product in reality - the color was dull and I expected a more luster red color.

Date of experience: July 13, 2025
Maine
1 review
0 helpful votes
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Delivered quickly
July 23, 2025

Quick delivery not as nice as picture. Received promptly..

Date of experience: July 13, 2025
Virginia
1 review
0 helpful votes
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A little underwhelming
July 23, 2025

I was so excited to receive the ring, but when I opened the felt bag, I was disappointed.

Date of experience: July 13, 2025
New York
1 review
0 helpful votes
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You won't be dissappointed
July 23, 2025

Everything I've purchased I've loved from earrings, bracelets, necklaces and ankle bracelets. Worth every penny.

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
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Always excellent merch and service. Highly recommend, wife loves the stuff have to buy some men's stuff

Date of experience: July 12, 2025

Exactly as advertised, nice ring
June 18, 2025
Previous review

Unfortunately have to return for next larger size. Processing return

Date of experience: June 7, 2025
Georgia
1 review
0 helpful votes
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Very pleased with my purchases
July 23, 2025
Updated review

It was a timely delivery and it was safely packed for safe delivery, Love the boxes

Date of experience: July 12, 2025

Accessibility
July 13, 2025
Previous review

Accessibility

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Not ordering again from company
July 23, 2025

Sent back and have nothing else to say. This is really ridiculous

Date of experience: July 12, 2025
Barbara J. Ross-Simons Rep
8 months ago

We regret that you were not pleased with your recent purchase. Without knowing the specific details, we are unable to assist. We see we have received the piece back and have issued a refund.

Virginia
1 review
0 helpful votes
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Thank you for sending me a genuine earring! I know it's real because my ears were not irritated and itchy. I'm allergic to other metal. Thanks again!

Date of experience: July 12, 2025
New York
1 review
0 helpful votes
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Earings
July 22, 2025

Ordering was easy, item was shipped quickly and good communication updates. Very satisfied

Date of experience: July 12, 2025
Ohio
1 review
0 helpful votes
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Happy with it
July 22, 2025

Received my bracelet promptly and worn it every day since I received it. My birth stone and lovely pink topaz

Date of experience: July 12, 2025
Washington
1 review
0 helpful votes
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Easy to Shop
July 22, 2025

I had no trouble ordering, and the order came promptly. I am having a little trouble putting them on because the stems are a little large for the clasp that holds them in place.

Date of experience: July 12, 2025