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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to use, very nice products. I would definitely buy from them again. Good Sales
Really hoping the earrings are as lovely as they look online.
I'm a long time R-S customer. The ring I purchased was nothing like the one represented online. I called customer service and had a really rude, not helpful agent. It was so bad, I asked to talk to a supervisor. The call got dropped (?). I called back and was helped by a better informed, more helpful agent and hopefully have gotten the situation resolved. We'll see.
Very pleased with purchase. Everything was delivered in a timely manner and was exactly what I ordered. Would definitely order again.
Appears to be nice quality, cute product and competitive price
The earrings are gorgeous! I have one of the matching rings and will now get the other two for stacking.
Customer support is good during late hours of the night
Good, as always, thanks for another great product.
I like the photos that showcase the scale of the items. They are very helpful
Easy purchase, it came in good shape and on time. I am very pleased.
Three sets of pearl earrings with a silver backing. Very pretty and free delivery.
I found what I wanted, placed the order, paid, and that was it. Quick and easy.
Very positive! Instructions were clear and straightforward. Product arrived in a week. Very pleased with the product!
Swift delivery and professional service. Merchandise is good quality
It was quick and easy. However, I don't understand why you don't take debit cards.
RS has a nice selection of items. I am usually able to find an item I want to purchase. It is easy to place order.
Enjoyable as always always been very happy with my jewelry it's all absolutely beautiful
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.

