Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
Follow Robin L.
Unfollow Robin L.
Share Review
Report Review

High quality
May 1, 2022

Easy to use, very nice products. I would definitely buy from them again. Good Sales

Date of experience: April 30, 2022
Colorado
1 review
0 helpful votes
Follow Aimee C.
Unfollow Aimee C.
Share Review
Report Review

Really hoping the earrings are as lovely as they look online.

Date of experience: April 30, 2022
New Jersey
1 review
0 helpful votes
Follow Deborah L.
Unfollow Deborah L.
Share Review
Report Review

Not what I expected!
April 30, 2022

I'm a long time R-S customer. The ring I purchased was nothing like the one represented online. I called customer service and had a really rude, not helpful agent. It was so bad, I asked to talk to a supervisor. The call got dropped (?). I called back and was helped by a better informed, more helpful agent and hopefully have gotten the situation resolved. We'll see.

Date of experience: April 30, 2022
Texas
1 review
0 helpful votes
Follow Dani J.
Unfollow Dani J.
Share Review
Report Review

Very Happy
April 30, 2022

Very pleased with purchase. Everything was delivered in a timely manner and was exactly what I ordered. Would definitely order again.

Date of experience: April 30, 2022
North Carolina
1 review
0 helpful votes
Follow Lovey T.
Unfollow Lovey T.
Share Review
Report Review

Great
April 30, 2022

Easy ordering process. The shipping was fast and came on time. The product are as described and great price!

Date of experience: April 30, 2022
Georgia
1 review
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

Very pleased
April 30, 2022
Updated review

Appears to be nice quality, cute product and competitive price

Date of experience: April 30, 2022

Nice product
April 30, 2022
Previous review

Nice product

Date of experience: April 30, 2022
Georgia
1 review
0 helpful votes
Follow Yolanda F.
Unfollow Yolanda F.
Share Review
Report Review

Happy girl
April 30, 2022

The earrings are gorgeous! I have one of the matching rings and will now get the other two for stacking.

Date of experience: April 30, 2022
Florida
1 review
0 helpful votes
Follow Kathy O.
Unfollow Kathy O.
Share Review
Report Review

Pleased
April 30, 2022

I have always been pleased when buying from Ross & Simons.

Date of experience: April 30, 2022
Texas
1 review
0 helpful votes
Follow KIM J.
Unfollow KIM J.
Share Review
Report Review

I buy from Ross-Simon often
April 30, 2022

A good source for nice jewelry. For gifts and for myself.

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
Follow Jacqueline B.
Unfollow Jacqueline B.
Share Review
Report Review

Jewelry is not what it seems to be
April 30, 2022

Customer support is good during late hours of the night

Date of experience: April 29, 2022
South Carolina
1 review
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

Thank you, thank you, thank you
April 30, 2022

Good, as always, thanks for another great product.

Date of experience: April 29, 2022
New Jersey
2 reviews
0 helpful votes
Follow Kara W.
Unfollow Kara W.
Share Review
Report Review

Predictable quality
April 30, 2022

I like the photos that showcase the scale of the items. They are very helpful

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
Follow Claudia P.
Unfollow Claudia P.
Share Review
Report Review

Easy purchase, it came in good shape and on time. I am very pleased.

Date of experience: April 29, 2022
District of Columbia
1 review
0 helpful votes
Follow Elizabeth T.
Unfollow Elizabeth T.
Share Review
Report Review

Excellent value
April 29, 2022

Three sets of pearl earrings with a silver backing. Very pretty and free delivery.

Date of experience: April 29, 2022
Rhode Island
1 review
0 helpful votes
Follow RUTH D.
Unfollow RUTH D.
Share Review
Report Review

Never have too much jewelry!
April 29, 2022

I found what I wanted, placed the order, paid, and that was it. Quick and easy.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Meaningful birthday gift
April 29, 2022

Very positive! Instructions were clear and straightforward. Product arrived in a week. Very pleased with the product!

Date of experience: April 29, 2022
Maryland
1 review
0 helpful votes
Follow Katherine H.
Unfollow Katherine H.
Share Review
Report Review

Great service
April 29, 2022

Swift delivery and professional service. Merchandise is good quality

Date of experience: April 29, 2022
Maryland
2 reviews
0 helpful votes
Follow Patricia Q.
Unfollow Patricia Q.
Share Review
Report Review

Lovely Necklace
April 29, 2022

It was quick and easy. However, I don't understand why you don't take debit cards.

Date of experience: April 29, 2022
Colorado
1 review
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Share Review
Report Review

Excellent!
April 29, 2022

RS has a nice selection of items. I am usually able to find an item I want to purchase. It is easy to place order.

Date of experience: April 29, 2022
Massachusetts
1 review
0 helpful votes
Follow Virginia T.
Unfollow Virginia T.
Share Review
Report Review

Enjoyable as always always been very happy with my jewelry it's all absolutely beautiful

Date of experience: April 29, 2022