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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Tennessee
2 reviews
0 helpful votes
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Perfect, arrived when stated
May 2, 2022

Easy Ordering process and product is beautiful, it fits and I'm getting many compliments on it.

Date of experience: May 2, 2022
Oregon
2 reviews
0 helpful votes
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Pretty necklace
May 2, 2022

The pearl necklace fits very well. Thank you very much!

Date of experience: May 2, 2022
California
2 reviews
0 helpful votes
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Love what I ordered
May 2, 2022

I love the bracelets that I ordered. They are both beautiful. Good quality

Date of experience: May 1, 2022
Wisconsin
1 review
0 helpful votes
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Love these earrings!
May 2, 2022

I love button earrings and the lapis button earrings I ordered are even more beautiful in person and well made! They arrived in excellent condition within a few days and were well protected in their own box in a cushioned mailing envelope. Thank you Ross-Stevens!

Date of experience: May 1, 2022
California
2 reviews
0 helpful votes
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Great service and delivery in a timely manner-thank you, as always!

Date of experience: May 1, 2022
Texas
2 reviews
0 helpful votes
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New gold necklace
May 2, 2022

Very good quality and excellent price. Glad I got it. The end will go through my pendants.

Date of experience: May 1, 2022
Maryland
1 review
0 helpful votes
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Lovely ring and very happy with it. However, I do believe that it is/was very overpriced for the "gold weight" it contains, size of the ring.

Date of experience: May 1, 2022
Pennsylvania
2 reviews
0 helpful votes
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Nice quality bracelet
May 1, 2022

Easy to use website. Nice quality bracelet and the shipping was quick

Date of experience: May 1, 2022
Tennessee
1 review
0 helpful votes
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Excellent website that provides good visuals of the merchandise.

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Damage
May 1, 2022

Unfortunately, one earring was damaged. Had to return.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Couldn't be easier!
May 1, 2022

Having worked in jewelry at Frederick goldman for 23 years I find this is the best. Company. Thank you

Date of experience: May 1, 2022
New Jersey
3 reviews
0 helpful votes
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Order returned mailed on 5/10
May 1, 2022

Order returned was not what was expected. Will look for something else.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Excellent experience
May 1, 2022

New to the site but pleased with how user friendly it is!
The site was extremely user friendly!

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Smooth!
May 1, 2022

Prices are great! / Discounts make it more enjoyable to shop!

Date of experience: May 1, 2022
Arizona
1 review
0 helpful votes
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Gorgeous wide band ring
May 1, 2022

SO easy to navigate this web site. Beautiful jewelry and great prices

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Happy Buyer
May 1, 2022

Nice product about as expected. Good quality. Your communications and shipping status updates were excellent. Delivery was before Mothers Day as promised. 5 stars all around. Thank you!

Date of experience: May 1, 2022
California
2 reviews
0 helpful votes
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Highly recommend
May 1, 2022

Beautiful jewelry. Unique. Wonderful prices and customer service.

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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It's beautiful.
May 31, 2022

Wonderful item. My wife loved her loved her lion pendant.

Date of experience: May 1, 2022
Maryland
1 review
0 helpful votes
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Happy gift-giver
May 1, 2022

Great price, very easy to place order. Recipient delighted with her gift!

Date of experience: April 30, 2022
Kentucky
1 review
0 helpful votes
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Good Review
May 1, 2022

Mostly good - one item defective, but the other items were excellent!

Date of experience: April 30, 2022