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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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I sent a message indicating my CC showed I should have received a discount, but I didn't, and no one responded.
Not a good one. I was very let down on both items... 8
We regret to learn of any disappointment with your purchase. While we always hope you love every item you receive, we understand things may look and feel different in person. If you are not completely satisfied with your purchase, you may return the items within 30-days of receipt. Returns can be set up online, and our team can be reached at 800-835-0919 for assistance. We are always happy to assist.
Have never had a problem with this company. Always good service. Satisfied with my purchases.
Very easy except I had difficulty getting the system to take my phone number.
We order the Swarovski Christmas ornaments yearly, love them! Totally satisfied.
Beautiful gold ring with nice details! I'm awaiting a larger size and eager to put it on! Thanks!
For my wife's birthday. She loved them.That's all I have to say.
I did not have any problems ordering on the website. They kept me informed when they had shipped my order and the tracking number so I could track my order.
The stones are very pale. Do not show well the catalog picture shows much more vibrant colors
Little difficult finding what I saw in catalog
Beautiful bracelet and fast shipping! I will be ordering again from you!
The clasp on the necklace is too small to fasten / disappointing
Picture of pendant far outweighed actual product. I chose this particular necklace because it looked so beautiful, but in reality, I thought it looked cheap and something a child would enjoy playacting while wearing... very disappointed in the quality and appearance.
My Sister in Law gets your catalog and saw what I was looking for. It saved me lots of time looking elsewhere. Placing my order, waiting and delivery time was very much at ease. Thank you!
Easy to order, beautiful necklace. The heart was just a bit smaller than I thought it would be, but plenty of sparkle and comfortable on my neck. Shipping was smooth and had no issues.
I took a chance on a company I've never heard of. And I am in love. The quality, care, and shipping were all amazing!
Saw this necklace in the catalog. Good price. Ordered the 16 inch. Fits perfectly. Love the different colors.
Hard time finding your rose gold diamond station 16 inch necklace. Send them to my email address if that is possible.
Stunning! I gave these to my wife for our 50 th wedding anniversary. She doesn't buy or wear much jewelry, but 50 years is significant, right? She cried.
Used return credit and it was from several months ago. Easy processing.
This ring is gorgeous. The setting and the diamonds on each side really pretty. The stone is yellow, but sometimes it has a green hue to it so it can be worn all the time.
Good experience. Would definitely purchase gemstone jewelry again.
2 items that I was counting on for birthday presents are on back order. Not happy about that. But the bracelet I received on time was beautiful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
All customer emails are responded to within 4 hours of receipt; no email was located from the email address on file. The item purchased is listed as non-discountable due to its already deeply reduced price, as noted on the product page. If a credit card company offers promotional discounts for using their card, we kindly suggest contacting them directly to clarify why a discount may not have been applied. Private message sent.