Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ross-Simons

Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
See all photos
How would you rate Ross-Simons?
grey stargrey stargrey stargrey stargrey star

Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Jennifer F.
Unfollow Jennifer F.
Share Review
Report Review

Horseshoe Earrings
June 1, 2022

I found these earrings to be about the size they were listed as in the description. But they are tiny and the diamonds are almost non-existent small. These are probably going back. It's too bad because I got
Them to give as a graduation gift and I'm not pleased. So the recipient's gift will be really late.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
Follow JEANETTE M.
Unfollow JEANETTE M.
Share Review
Report Review

Fast and easy
June 1, 2022

I found it to be Easy and Fast... Perfect for someone studying to be an Aquatic Vet..

Date of experience: June 1, 2022
Nevada
1 review
0 helpful votes
Follow Denise V.
Unfollow Denise V.
Share Review
Report Review

Mother of pearl earrings
June 1, 2022

The mother of pearl was far thinner then I was expecting and I invested in to pairs as gifts. I'm very concerned with possible damage in the future because they are so fragile.

Date of experience: June 1, 2022
Tennessee
2 reviews
0 helpful votes
Follow danny K.
Unfollow danny K.
Share Review
Report Review

Would recommend totally. Bought for my wife & she loved the items

Date of experience: June 1, 2022
New Jersey
1 review
0 helpful votes
Follow judi S.
Unfollow judi S.
Share Review
Report Review

Wonderful customer service
June 1, 2022

Easy purchase and love most things I've purchased.

Date of experience: June 1, 2022
North Carolina
2 reviews
0 helpful votes
Follow Emery B.
Unfollow Emery B.
Share Review
Report Review

My experience was great. The order shipped fast enough.

Date of experience: June 1, 2022
Georgia
2 reviews
0 helpful votes
Follow Thomas K.
Unfollow Thomas K.
Share Review
Report Review

An Excellent Place to Shop!
June 1, 2022

Love the quality of the jewelry and it is priced right!

Date of experience: June 1, 2022
Georgia
1 review
0 helpful votes
Follow Louisa H.
Unfollow Louisa H.
Share Review
Report Review

Cross Necklace
June 1, 2022

It is beautiful! I love it! We had a great experience.

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
Follow Edith I.
Unfollow Edith I.
Share Review
Report Review

Necklace
June 1, 2022

The necklace is beautiful and seems to adjust easily

Date of experience: June 1, 2022
Pennsylvania
1 review
0 helpful votes
Follow Constance G.
Unfollow Constance G.
Share Review
Report Review

Great gifts!
June 1, 2022

My order was exactly as expected. I purchased to pairs of earrings as gifts, and they were well received!

Date of experience: June 1, 2022
District of Columbia
1 review
0 helpful votes
Follow Carol R.
Unfollow Carol R.
Share Review
Report Review

52422 order
June 1, 2022

On my necklace (I don't know the name of the parts) one side was too large and the other side is too small. Combined that makes the necklace very hard to put on.

Date of experience: May 31, 2022
California
1 review
0 helpful votes
Follow Linda O.
Unfollow Linda O.
Share Review
Report Review

Smaller than described
July 1, 2022

The Larimar stone was smaller than was described. The stone is also not as striking as I thought it would be with less deep contrasting blue colors.

Date of experience: May 31, 2022
Colorado
2 reviews
0 helpful votes
Follow Linda E.
Unfollow Linda E.
Share Review
Report Review

Fast delivery.
June 1, 2022

I was very pleased with my order. It was a graduation gift, and I ordered the item Tuesday evening and it arrived on Friday afternoon. Large inventory of items.

Date of experience: May 31, 2022
California
1 review
0 helpful votes
Follow Janyce C.
Unfollow Janyce C.
Share Review
Report Review

HAPPY FOR DECADES!
June 1, 2022

I've been shopping at Ross-Simons for many years. As a matter of fact it is my favorite jewelry company. My last order was for my granddaughter and she loves the earrings! Thank you so much!

Date of experience: May 31, 2022
North Carolina
3 reviews
0 helpful votes
Follow Doris W.
Unfollow Doris W.
Share Review
Report Review

Need quality control
June 1, 2022

Wish you had white gold over silver.
Rings sized to order.
Don't spare quality for quantity-some items look poor quality-you're great about taking them back

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
Follow Cheryl W.
Unfollow Cheryl W.
Share Review
Report Review

Great little necklace
June 1, 2022

Easy ordering, and delivery was prompt the necklace is exactly what I thought it would be.

Date of experience: May 31, 2022
Illinois
1 review
0 helpful votes
Follow Judith O.
Unfollow Judith O.
Share Review
Report Review

Great jewelry
May 31, 2022

I like the quality and price of your merchandise. This is about my third purchase. Thanks

Date of experience: May 31, 2022
Nevada
1 review
0 helpful votes
Follow MICHAEL J.
Unfollow MICHAEL J.
Share Review
Report Review

Another fine piece of jewelry
May 31, 2022

Easy access and use website. Product was received in record time.

Date of experience: May 31, 2022
Minnesota
1 review
0 helpful votes
Follow Lorraine F.
Unfollow Lorraine F.
Share Review
Report Review

Excellent
May 31, 2022

I have ordered before and like these orders the quality was excellent

Date of experience: May 31, 2022
Texas
1 review
0 helpful votes
Follow Glenda H.
Unfollow Glenda H.
Share Review
Report Review

Nice
May 31, 2022

I paid foe 2 day delivery and got it in 6 days. Use regular delivery.

Date of experience: May 31, 2022