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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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South Carolina
1 review
0 helpful votes
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Satisfied customer
June 6, 2022

Answer to many prayers lol easy to maneuver around on your website. I can't wait to have tanglefree necklaces.

Date of experience: June 6, 2022
Georgia
1 review
0 helpful votes
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Center stone looks shallow.
June 6, 2022

It took awhile to process, but finally got through.

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Delivery
June 6, 2022

You should use a delivery carrier service that doesn't just leave the package on the stairs for anyone to claim

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Perfect for my everyday wear
June 6, 2022

Good quality for the price. I love the magnetic lock. Very convenient and quick to wear

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Lovely!
June 6, 2022

Quick, easy and convenient. Product was as expected.

Date of experience: June 6, 2022
Virginia
1 review
0 helpful votes
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Like to buy jewelry from Ross -Simons, have a lot kind of good style jewelry here.

Date of experience: June 6, 2022
Oklahoma
1 review
0 helpful votes
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Must return
June 6, 2022

This layering clasp is pointless. You're necklaces do stay in a layer… except the clasp just works it's way to the front so it looks like you are wearing the clasp as a pendant. I've had many people ask about the clasp thinking im wearing it as jewelry only to discover it's just a giant heavy clasp

Date of experience: June 6, 2022
Connecticut
1 review
0 helpful votes
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Newbie
June 6, 2022

I found this site because I was looking for something different. The pieces I have picked feel well made. Don't know about wear and tear yet but I'm loving everything I ordered.

Date of experience: June 6, 2022
Illinois
3 reviews
4 helpful votes
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Love shopping Ross - Simons
June 6, 2022

Always happy with my purchases and the service I receive.

Date of experience: June 6, 2022
Louisiana
1 review
0 helpful votes
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16" Byzantine Necklace
June 6, 2022

Received my beautiful Byzantine Necklace today. I was very pleased with the quality. Item received in record time.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Ring
June 6, 2022

GreatgreatgreatgreatgreatgreatgreatGreatGreatgreatgreatgreargrear

Date of experience: June 6, 2022
Virginia
1 review
0 helpful votes
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Smaller Than I Thought!
June 6, 2022

Earrings smaller than expected--my mistake, not RS's. Returned these and reordered larger size. Very pretty earrings!

Date of experience: June 6, 2022
Texas
1 review
0 helpful votes
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Beautiful earrings
June 6, 2022

Easy website. Great sales. First time ordering Ross-Simmons. Hope I get beautiful merchandise.

Date of experience: June 6, 2022
North Carolina
1 review
0 helpful votes
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Shipping was slow and the products were very low quality. The diamonds had zero sparkle and very beyond cloudy.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2022
Barbara J. — Ross-Simons Rep
over a year old

We are sorry to learn of the issue you are having with your jewelry. We do understand how shopping from can be difficult and offer returns for a full refund within 30 days. To better help you with shopping for diamonds online, we do offer the diamond grade and clarity in the product details located below the description. This information can help you with determining the type of diamonds you will receive.

Tennessee
1 review
0 helpful votes
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Found what I was looking For.
June 6, 2022

Searched- pulled up items. Descriptions fairly good. Pictures not great. Arrived promptly. Good quality for price.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Chic and Clean
June 6, 2022

The checkout process was seamless. The earrings are simply stunning in person. I love the double hoop feature combined with the elegant pearl.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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It was a great shopping and purchasing something lovely.

Date of experience: June 6, 2022
New York
2 reviews
0 helpful votes
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Treated myself to my birthstone stud earrings they are the most beautiful shade of ice blue (almost white) - I love them - thanks Ross-Simons

Date of experience: June 6, 2022
Florida
1 review
0 helpful votes
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Simple
June 6, 2022

It was simple and easy to play and order.
Not complicated at call. Clear picture of the merchandise.

Date of experience: June 6, 2022
California
1 review
0 helpful votes
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Thanks!
June 6, 2022

Thank you for making this a smooth and easy transaction.

Date of experience: June 6, 2022