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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,861 reviews

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Missouri
1 review
0 helpful votes
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Review
June 7, 2022

It was great………………………………………………………………………………………………..

Date of experience: June 7, 2022
Virginia
1 review
0 helpful votes
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Excellent service!
June 7, 2022

Product as described, delivered promptly! As always, a pleasant experience.

Date of experience: June 7, 2022
Massachusetts
1 review
0 helpful votes
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Broke after one day!
July 7, 2022

I loved it. Wore it only one day. I found it on the ground!

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Barbara J. Ross-Simons Rep
over a year old

We regret to learn of the issue you have had with your piece. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.

Colorado
2 reviews
0 helpful votes
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High quality jewelry
June 7, 2022

I love shopping with Ross-Simons. The website works well, and there's always a huge variety of beautiful & beautifully made pieces.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Amazing stuff
June 7, 2022

I really loved how, effortlessly I was able to shop for some of the prices that had been on my list and kind for a while now. It didn't take and we're delivered really quickly.

Date of experience: June 6, 2022
Nebraska
1 review
0 helpful votes
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!
June 7, 2022
Updated review

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Date of experience: June 6, 2022

Don't ask asdf
June 19, 2022
Previous review

Don't ask asdf

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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Delivery was s. L. o. W.
June 7, 2022

Order was placed May 26 and arrived June 3. I love the item, but was not prepared for pony-express shipping.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Bracelet
June 7, 2022

Very easy to place order. Delivered very quickly. Arrived as described. Very pleased. Thank you.

Date of experience: June 6, 2022
California
2 reviews
0 helpful votes
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Love these earrings
June 7, 2022

The order arrived quickly, and as described. My only disappointment was one of the opal stones is quite a bit paler/whiter than the other, which has more color. I would have liked each stone to have more blues and color, as pictured, but I know stone colors vary. They should be better matched, if possible, but I'm enjoying and wearing them often, nonetheless!

Date of experience: June 6, 2022
Ohio
1 review
0 helpful votes
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The item will be return
June 7, 2022

Item selection was not what I expected. Will be returning

Date of experience: June 6, 2022
Washington
2 reviews
0 helpful votes
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Quality of the ring I ordered
June 6, 2022

The edge of the shank is so sharp it cut my finger.
I looked down there's blood down my finger and of of course on the ring. Ross-Simons will take it back but now I have to pay shipping fir a ring that past their quality control.

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Perfect
June 6, 2022

I was looking for a slim gold band that was sturdy and I found it! Great quality and great price.

Date of experience: June 6, 2022
Maryland
2 reviews
0 helpful votes
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Exchange
June 6, 2022

I needed to exchange a medallion necklace that was a gift. I'm waiting for the exchange to arrive. The man I spoke with to make this arrangement was professional, clear and lovely. He was a pleasure to deal with.

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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Beautiful
June 6, 2022

Great…………………………………………………………………………………………………………………..

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Some nervous moments
July 6, 2022

Ross Simon. Did A fine job except trusting the postal service with expensive jewelry For 24 hours I was a nervous wreck. The postal sent me a text saying my item was delivered but I didn't receive until the next day Customer Service was very Nice

Date of experience: June 6, 2022
Maryland
1 review
0 helpful votes
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Huggie hoop perfection
June 6, 2022

I ordered these for my grown daughter who needed a huggie hoop well made to wear daily and fit her thicker earlobe. These fit that order. Thank you.

Date of experience: June 6, 2022
North Carolina
1 review
0 helpful votes
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Opal ring
June 6, 2022

Opal is my birthday stone, I saw the modern design online, however when I finally opened the package I was disappointed the ring was cheaply made the stone was beautiful.

Date of experience: June 6, 2022
Michigan
1 review
0 helpful votes
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Satisfied customer
June 6, 2022

I am very pleased again with the product quality and the service I have received.

Date of experience: June 6, 2022
Florida
1 review
0 helpful votes
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Beautiful!
June 6, 2022

Very good experience. There was a slight hiccup because I went through affirm. But one call to Ross-Simons and was back on track. Received item within a couple days. Very satisfied!

Date of experience: June 6, 2022
Indiana
1 review
0 helpful votes
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Good service
June 6, 2022

Good, there is a black jade and pearl ring I'm interested in but waiting for price to go down more

Date of experience: June 6, 2022