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Ross-Simons

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,863 reviews

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California
1 review
0 helpful votes
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Love the Glitter
June 8, 2022

My jewelry box is filled with many rings, earrings, and bracelets I've bought over the years. I always look forward to receiving the latest catalog to see what new goodies are available. Except on a few occasions, I've always been happy with purchases.

Date of experience: June 7, 2022
Georgia
1 review
0 helpful votes
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Totally satisfied
June 8, 2022

The wait time was minimal. Package arrived on time

Date of experience: June 7, 2022
New Jersey
1 review
0 helpful votes
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June 7, 2022

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Date of experience: June 7, 2022
Illinois
2 reviews
0 helpful votes
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Nicer than expected!
June 7, 2022

I was looking for earrings to compliment a pendent I bought in Spain. The earrings are great. Nice thick wires that have latch for safety. Thanks!

Date of experience: June 7, 2022
North Carolina
1 review
0 helpful votes
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Consistently superior!
June 7, 2022

Ross-Simons always delivers a fantastic shopping experience and quality product

Date of experience: June 7, 2022
Ohio
1 review
0 helpful votes
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Easy to shop, with great products and even faster shipping!

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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My purchases
June 7, 2022

Jewelry is great quality & happy with all my purchases.

Date of experience: June 7, 2022
Virginia
1 review
0 helpful votes
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Loved the emerald earrings
June 7, 2022

Everything was easy, ordering, received them on time, earrings were beautiful only thing was gift box had to purchase a better one.

Date of experience: June 7, 2022
Missouri
1 review
0 helpful votes
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Very pleased
June 7, 2022

Very happy with the wide gold hammered ring. Replaces a wide gold hammered ring I lost. Extremely pleased with its replacement. Beautiful light weight ring.

Date of experience: June 7, 2022
Florida
4 reviews
0 helpful votes
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Feels very cheap
June 7, 2022

Prices. I'm still to know about quality.
I'm still evaluating quality.

Date of experience: June 7, 2022
Oklahoma
1 review
0 helpful votes
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Nice experience
June 7, 2022

I did not receive a slip with my jewelry like I had in the past which was a receipt with a message. Other than that everything else was great.

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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Poor Quality
June 7, 2022

The blue topaz tennis bracelet came apart, and the stones were not equal in size, or color. There were several stones larger in size and a bit darker colored that made it look off. Disappointed

Date of experience: June 7, 2022
Florida
4 reviews
0 helpful votes
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Always stellar
June 7, 2022

Best value ever! I always shop RS first! I can't recommend enough.

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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Dinner ring
June 7, 2022

Excellent service... beautiful ring. Gift to me cause I wanted it!

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Date of experience: June 7, 2022
Idaho
1 review
0 helpful votes
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Thank you
June 7, 2022

Great, no issues and fast shipping scheduled to arrive 6/9 received 6/6.

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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Present
June 7, 2022

Great choices and great gift for our anniversary. Thank you for great jewelry at great price points

Date of experience: June 7, 2022
Connecticut
1 review
0 helpful votes
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Sons wedding
June 7, 2022

Bought drop earrings and they go perfectly with my dress. Thank you

Date of experience: June 7, 2022
Indiana
1 review
0 helpful votes
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Great earrings
June 7, 2022

Beautiful quality earrings. Will be a gift for my mother. Looking now for gift for friend's milestone birthday.

Date of experience: June 7, 2022
Washington
1 review
0 helpful votes
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Wrong size & length
July 7, 2022

I am returning my order due to the wrong size& length

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Doug D. Ross-Simons Rep
over a year old

We are interested to receive your piece back and have it inspected. We have requested an inventory check to ensure there are no issues going forward. Private message sent.

Virginia
1 review
0 helpful votes
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Easy
June 7, 2022

Amazing experience, my ring is gorgeous and every loves it's sparkle.

Date of experience: June 7, 2022