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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

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Mississippi
2 reviews
0 helpful votes
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Slow delivery service
June 8, 2022

Good but it took a long time to get my package from the post office. I just received it today 06/08/22 and it was ship like two weeks ago.

Date of experience: June 8, 2022
Georgia
1 review
0 helpful votes
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Review of Ross-Simons order
June 8, 2022

. Placing order was easy. I very much like delivery to my home. The necklace arrived on time and packaged for travel.

Date of experience: June 8, 2022
Missouri
1 review
0 helpful votes
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Always a good experience.
June 8, 2022

I've bought from Ross-Simons a dozen times or so and it is always a good experience. The items are as described and arrive in a timely manner.

Date of experience: June 8, 2022
Pennsylvania
1 review
0 helpful votes
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Cant wait too see my necklace! My first time ordering.

Date of experience: June 8, 2022
Maryland
1 review
0 helpful votes
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Delighted to receive my package; one item is wonderful, I love it. The other will be returned, does not lay right, ring clasp flimsy. The service for return has been exemplary.

Date of experience: June 8, 2022
Arizona
2 reviews
0 helpful votes
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I just never get any discounts or codes to use to save money! I never see them! Where are they? I have ordered before and love your company! Sincerely, SD

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Great Shopping Experience
June 8, 2022

Loved the first beautiful sterling silver and gold bracelet I ordered. I wanted to add another. Love the beauty, quality and price.
It was also great to be able to find exactly what I was looking for and shipped in a very timely manner.

Date of experience: June 8, 2022
Utah
1 review
0 helpful votes
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Quality
June 8, 2022

Easy to navigate, flips back and forth from individual items to the overall lists easily. Big variety although not much that I want today.

Date of experience: June 8, 2022
Michigan
1 review
0 helpful votes
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Easy to manage site, nice product offerings from this company

Date of experience: June 8, 2022
Florida
4 reviews
0 helpful votes
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Precious ring
June 8, 2022

Is a pleasure to shop in Ross -Simons, everything is gorgeous

Date of experience: June 8, 2022
Illinois
1 review
0 helpful votes
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Nice site. Nice necklace chain length guide. But when the coral necklace arrived, it was much smaller than I thought it would be, especially based on price.

Date of experience: June 8, 2022
Missouri
1 review
0 helpful votes
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Bracelet
June 8, 2022

Excellent
Love the quality and price and service
But please shorten the minimum character requirement for this review

Date of experience: June 8, 2022
Virginia
1 review
0 helpful votes
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The amethyst earrings are so lovely; no problem there. My only negative comment is towards your delivery service. It took a lifetime to receive my purchase, and because of that, it put a negative vibe on my overall experience with your company.

Date of experience: June 8, 2022
Kentucky
1 review
0 helpful votes
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Great Company
June 8, 2022

It was easy to place an order. The order was completed and shipped quickly.

Date of experience: June 8, 2022
Rhode Island
1 review
0 helpful votes
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Sterling rope necklaces
June 8, 2022

Quick and simple.The 3 mm and the 6 mm look nice together.

Date of experience: June 8, 2022
Nebraska
1 review
0 helpful votes
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Purchases
June 8, 2022

As always, fast delivery and items are just as beautiful as shown.

Date of experience: June 8, 2022
Texas
2 reviews
0 helpful votes
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Love the sales, because of them Ian able to make purchases. A big incentive for me is the free shipping. Beautiful jewelry.

Date of experience: June 8, 2022

Love the sales
June 1, 2022
Previous review

Love the sales

Date of experience: June 1, 2022

Beautiful jewelry
March 30, 2022
Previous review

Beautiful jewelry

Date of experience: March 30, 2022
Florida
1 review
0 helpful votes
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Very nice artwork makes me happy to have shopped Ross-Simons.

Date of experience: June 8, 2022
Arizona
2 reviews
0 helpful votes
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Lovely bracelet
June 8, 2022

Beautiful craftsmanship. I ordered the 8" and was hoping it would be a little bit loose but it's so beautiful.

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Love the products
June 8, 2022

Easy to navigate. Option to check in as a guest is a plus.

Date of experience: June 7, 2022