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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

Instant Feedback

73,863 reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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So-so
July 10, 2022

Not worth the price paid. Not my style. Not becoming to the face.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
Doug D. — Ross-Simons Rep
over a year old

We understand the earrings were not right for you, we offer many other options and would be happy to assist in finding the perfect pair for you.

Minnesota
1 review
0 helpful votes
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Recent purchase
June 10, 2022

Have always been pleased w/the quality and design of items purchased

Date of experience: June 10, 2022
Florida
3 reviews
6 helpful votes
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Nice
June 10, 2022

Although I'm keeping the bracelet it seems smaller and frailer than I had expected. I don't know how this could have been avoided but for the most part, I'm happy with the quality for its price.

Date of experience: June 10, 2022
Florida
2 reviews
0 helpful votes
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$50 coupon
June 10, 2022
Updated review

Was challenging to use coupon but thank you for your assistance

Date of experience: June 10, 2022

Was challenging
June 3, 2022
Previous review

Was challenging

Date of experience: June 2, 2022

Nice gifts
May 21, 2022
Previous review

Nice gifts

Date of experience: May 21, 2022
Florida
4 reviews
0 helpful votes
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I need three boxes, one for each item. There is no where to check to make sure that is what I get. I received lovely packaging with each item. Thank you

Date of experience: June 10, 2022
Maryland
1 review
0 helpful votes
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Great experience
June 10, 2022

Very prompt delivery. Beautiful product. Completely satisfied.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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GOLD SMALL SQUARE EARRING STUDS
June 10, 2022

The earrings are much thinner than what I expected for $80+.

Date of experience: June 9, 2022
Washington
1 review
0 helpful votes
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Ccat Charm ring
June 10, 2022

I was very excited to get this ring and it is really adorable.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Great
June 10, 2022

Great Product came just as expected. The diamond was beautiful and the necklaces were delicate yesterday.

Date of experience: June 9, 2022
Washington
2 reviews
0 helpful votes
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Always happy with my purchase
June 10, 2022

Easy to shop, great jewelry and I'm a repeat customer

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Beautiful jewelry!
June 10, 2022

Very easy to order online and the product looks beautiful! Bought it as a birthday gift for my sister-in-law.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Disappointed
July 10, 2022

I have ordered many products from this site disappointed this time to order what was advertised as an Italian horn and when arrived several stickers indicating made in Indonesia.

Ross-Simons attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
Barbara J. — Ross-Simons Rep
over a year old

We regret to learn of the confusion you may of had with your purchase. In the description it states this item is an Italian horn which is referring to the design and not the origin in which the item was made. For further assistance with any questions or concerns please reach out to us at 1-800-835-0919.

California
1 review
0 helpful votes
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Cute kitty earrings
June 10, 2022

I ordered the black kitty earrings and they arrived very quickly. The size was exactly as pictured on the website.

Date of experience: June 9, 2022
Arizona
1 review
0 helpful votes
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Easy user friendly site. Kept me informed of the status of my order all along

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Product looked cheap and did not look like the picture advertised

Date of experience: June 9, 2022

Good deal today
June 2, 2022
Previous review

Good deal today

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
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Another beautiful piece!
June 9, 2022

Easy navigation, Loved looking at all the Jewelry! Great pricing for quality pieces.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Very good
June 9, 2022

Quick and easy, the packages arrived on time and quickly

Date of experience: June 9, 2022
Maine
2 reviews
0 helpful votes
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Good job Ross-Simons
June 9, 2022

Simple to use and order and the delivery was without incident. I would order form them again.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Very satisfied. Thank you
June 9, 2022

Have always been very pleased with your products. Thank you.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Lovely exchange
June 9, 2022

Unfortunately I had to return my beautiful Jewel. But the joy of working with the return customer service agent was above and beyond.
Easy peasy!
Thank you Ross-Simons for training your staff well.

Date of experience: June 9, 2022