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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,861 reviews

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New Jersey
1 review
0 helpful votes
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The necklace is beautiful.
June 24, 2022

Very easy hopefully I love my necklace. Very easy to order fast delivery.

Date of experience: June 24, 2022
Maryland
1 review
0 helpful votes
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Good stuff
June 24, 2022

Carefully packed, prompt delivery, beautiful ceramics

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Fine
June 24, 2022

Fine, no problems, with this order. But that being said I have received other pieces of gold jewelry that have either broken or shoddy construction. In fact many have broken. If I could return all and get my money back I would.

Date of experience: June 24, 2022
Michigan
1 review
0 helpful votes
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Elephant cuff bracelet
June 24, 2022

This bracelet is well made and just as pictured. I love it! Shipping was fast, too!

Date of experience: June 24, 2022
Washington
1 review
0 helpful votes
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Customer Service by Phone
June 24, 2022

I was impressed by how fast and easy it was to use the phone to change an order made online originally. Delivery time was also sooner than I expected. Good service for a good product.

Date of experience: June 23, 2022
South Carolina
3 reviews
0 helpful votes
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Excellent shopping experience
June 24, 2022

Excellent shopping…. I have placed two orders and have been very pleased with my orders….
I am looking at placing another order

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Great selection and value!
June 24, 2022

Website is easy to navigate and lots of selection.

Date of experience: June 23, 2022
New Jersey
1 review
0 helpful votes
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Amber jewelry
June 24, 2022

Love the amber sets I purchased. They're so cute. Love the cats and the stars.

Date of experience: June 23, 2022
North Carolina
1 review
0 helpful votes
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Earring
June 24, 2022

Site is very user friendly and jewelry was great quality

Date of experience: June 23, 2022
Virginia
1 review
0 helpful votes
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Beautiful
June 23, 2022

I bought monogram earring for my granddaughter's s 18th. I think they're beautiful. Sure she'll love them

Date of experience: June 23, 2022
California
2 reviews
0 helpful votes
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Satisfaction
June 23, 2022

I was always happy with my orders from Ross Simon and never had any problems with them or with financing.

Date of experience: June 23, 2022
Illinois
2 reviews
0 helpful votes
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Just what I was looking for
June 23, 2022

My wife lost a pendant, and I found one that was almost an exact match.

Date of experience: June 23, 2022
Massachusetts
1 review
0 helpful votes
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Earrings
June 23, 2022

Ordering was fast and easy! Earrings were as described!

Date of experience: June 23, 2022
South Carolina
1 review
0 helpful votes
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Faster shipping than usual
June 23, 2022

Usually seems to take quite awhile to get order. Within a week this time. Wore ring last nite and got rave reviews without even trying. Stunning ring.

Date of experience: June 23, 2022
New York
1 review
0 helpful votes
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Dainty elegance
June 23, 2022

Bought this for my niece. It is sophisticated, dainty elegance—just right for her. Thank you

Date of experience: June 23, 2022
Massachusetts
1 review
0 helpful votes
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Excellent
June 23, 2022

Prompt delivery. Good quality merchandise. Have ordered this item before.

Date of experience: June 23, 2022
Ohio
1 review
0 helpful votes
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Great selection, very happy for overnight shipping

Date of experience: June 23, 2022
Virginia
1 review
0 helpful votes
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I purchased earrings as a gift. Site asks is this a gift and I checked yes. Site asks if you want ro write a gift message and I did. Earrings show up with gift message printed not on a cute card but on the receipt right next to the price. Won't use them again.

Date of experience: June 23, 2022
Virginia
1 review
0 helpful votes
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Love the jewelry
June 23, 2022

Can't wait to wear my new jewelry as it is always good quality for the money

Date of experience: June 23, 2022
Connecticut
2 reviews
0 helpful votes
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Happy Purchaser
June 23, 2022

Very easy to order and came quickly. Very happy with the process, the quality and the packaging was very good. I would use this company again!

Date of experience: June 23, 2022