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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
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I saw a different item that I would like to exchange it for. Better clasp for me.
Product showed up on time, gift wrapped and exactly as described. Note: the earrings were gift wrapped in a jewelry box but when you open the box they are in a tiny plastic bag. Not my favorite but otherwise very nice.
Love the quality of my earrings - you never know with online shopping but they were great. I'll be buying more jewelry from here. Good price and great quality.
The pearl was larger than expected and the ring looked slightly different from the picture but it is a very nice ring
Received items in a timely manner and I cannot say enough about the excellent quality.
Though I wasn't as thrilled with the earrings I just bought, I can say that it was my own fault because I usually always order gemstones or real stones. I ordered crystals this time and the difference shows, but I think I'll still have fun wearing the earrings I chose.
It's easy. It's cute, I'm satisfied good quality, it was easy to place an order esp if you are already a valued customer.
I'll make this brief, delivery was much longer than expected.
Easy to order, will see what the necklace looks like
I am pleased with it. Not very heavy, looks nice
After going round and round trying to purchase a less expensive pair of Akoya pearl studs, I broke down and bought the Mikimoto pair. Although they were not my first choice, they are beautiful, lustrous, a little mysterious and just what I wanted after all.
The website showed that there was one Akoya pearl stud set with yellow gold posts, but I could never bring it up no matter how many ways I searched, tapped. I finally bought the South Sea (more than twice as expensive!) studs. If that is your way of coaxing buyers to spend more money, it is reprehensible. It could also be a glitch. If it is a glitch, in order to give you time to fix it, on Tuesday, June 21,2022 I will post a copy of this note on social media.
These earring are lovely. The size is perfect and not heavy while wearing.
The necklace I received was in tangle's took me 2 hours to get all the knots out,
Love your quality and selection, delivery is quick and if/when necessary to return or exchange an item you make that easy as well. Thank you for putting your customers first.
Variety, Quality, & the ability to easily filter searches.
I wish you had ring sizes up to 10 or `11. I would purchase more.
Received some other items before the ring, but it only took a couple of extra days to received the ring. Satisfied with everything so far.
Answer: If the item is described as 0.25 ct t.w it means the total weight of both studs, each stud will be 0.125 carat.
Answer: Always reach out to us with any issue with a discount code (800) 835-0919 24/7 your feedback let's us know there is an issue. The codes will be entered in the Offer Code Box.
Answer: Yo como cliente debo añadir que en todas las compras que realize con esta marca han sido de gran calidad.
Answer: We are not finding the diamond cut white gold children hoop earrings. Our Customer Service Team is available 24/7 to answer questions right away at 800) 835-0919.
Answer: Our Gold Paperclip Bracelets are an every growing and popular category. Copy this link to search our collection online: gemz4.me/3DOu2jz
Answer: We regret to learn the earrings arrived in less than perfect condition, especially since they were a gift.

