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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,861 reviews

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Massachusetts
1 review
0 helpful votes
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I saw a different item that I would like to exchange it for. Better clasp for me.

Date of experience: June 30, 2022
South Carolina
1 review
0 helpful votes
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Black peal earrings
June 30, 2022

Product showed up on time, gift wrapped and exactly as described. Note: the earrings were gift wrapped in a jewelry box but when you open the box they are in a tiny plastic bag. Not my favorite but otherwise very nice.

Date of experience: June 30, 2022
California
1 review
0 helpful votes
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Quality
June 30, 2022

Love the quality of my earrings - you never know with online shopping but they were great. I'll be buying more jewelry from here. Good price and great quality.

Date of experience: June 29, 2022
Florida
1 review
0 helpful votes
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Pearl ring
June 30, 2022

The pearl was larger than expected and the ring looked slightly different from the picture but it is a very nice ring

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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Satisfied
June 30, 2022

Love my ring. Very pretty and good value. I would recommend company.

Date of experience: June 29, 2022
Pennsylvania
1 review
0 helpful votes
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Nice Jewelery
June 30, 2022

My wife loved the necklace - I need to add 24 more characters

Date of experience: June 29, 2022
North Carolina
1 review
0 helpful votes
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Bracelet
June 30, 2022

It's a child size. We need to return it as soon as possible

Date of experience: June 29, 2022
North Carolina
1 review
0 helpful votes
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Beautiful
June 30, 2022

Received item promptly and it is beautiful. Shopping is easy online.

Date of experience: June 29, 2022
Arizona
1 review
0 helpful votes
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Very positive.
June 29, 2022

Received items in a timely manner and I cannot say enough about the excellent quality.

Date of experience: June 29, 2022
Oklahoma
1 review
0 helpful votes
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Love shopping this site
June 29, 2022

Though I wasn't as thrilled with the earrings I just bought, I can say that it was my own fault because I usually always order gemstones or real stones. I ordered crystals this time and the difference shows, but I think I'll still have fun wearing the earrings I chose.

Date of experience: June 29, 2022
California
1 review
0 helpful votes
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Satisfied
June 29, 2022

It's easy. It's cute, I'm satisfied good quality, it was easy to place an order esp if you are already a valued customer.

Date of experience: June 29, 2022
Illinois
1 review
0 helpful votes
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Lengthy delivery
June 29, 2022

I'll make this brief, delivery was much longer than expected.

Date of experience: June 29, 2022
Washington
1 review
0 helpful votes
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Onyx necklace
June 29, 2022

Easy to order, will see what the necklace looks like
I am pleased with it. Not very heavy, looks nice

Date of experience: June 29, 2022
Illinois
1 review
0 helpful votes
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Perfect cultured pearl studs
June 29, 2022
Updated review

After going round and round trying to purchase a less expensive pair of Akoya pearl studs, I broke down and bought the Mikimoto pair. Although they were not my first choice, they are beautiful, lustrous, a little mysterious and just what I wanted after all.

Date of experience: June 29, 2022

The website showed that there was one Akoya pearl stud...
July 18, 2022
Previous review

The website showed that there was one Akoya pearl stud set with yellow gold posts, but I could never bring it up no matter how many ways I searched, tapped. I finally bought the South Sea (more than twice as expensive!) studs. If that is your way of coaxing buyers to spend more money, it is reprehensible. It could also be a glitch. If it is a glitch, in order to give you time to fix it, on Tuesday, June 21,2022 I will post a copy of this note on social media.

Date of experience: June 18, 2022
Texas
1 review
0 helpful votes
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Beautiful
June 29, 2022

Easy to order, received quickly, beautiful, love it

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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Perfect
June 29, 2022
Updated review

These earring are lovely. The size is perfect and not heavy while wearing.

Date of experience: June 29, 2022

I like the review order segment
March 25, 2022
Previous review

I like the review order segment.

Date of experience: March 25, 2022
Minnesota
1 review
0 helpful votes
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Disappointed
July 29, 2022

The necklace I received was in tangle's took me 2 hours to get all the knots out,

Date of experience: June 29, 2022
Virginia
1 review
0 helpful votes
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Love your quality and selection, delivery is quick and if/when necessary to return or exchange an item you make that easy as well. Thank you for putting your customers first.

Date of experience: June 29, 2022

Variety, Quality, & the ability to easily filter searches
June 11, 2022
Previous review

Variety, Quality, & the ability to easily filter searches.

Date of experience: June 11, 2022
New Hampshire
4 reviews
1 helpful vote
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Sunflower ring
June 29, 2022

I wish you had ring sizes up to 10 or `11. I would purchase more.

Date of experience: June 29, 2022
Oklahoma
1 review
0 helpful votes
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Very Nice Moisonite ring
June 29, 2022

Received some other items before the ring, but it only took a couple of extra days to received the ring. Satisfied with everything so far.

Date of experience: June 29, 2022