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Ross-Simons

4.3

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,168
This company responds to reviews on average within 3 days

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73,861 reviews

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Colorado
1 review
0 helpful votes
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Excellence
July 15, 2022

Check out was pretty easy. I usually have a hard time with other companies
The wrapping was exceptionally good

Date of experience: July 15, 2022
Georgia
1 review
0 helpful votes
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Beautiful earrings
July 15, 2022

Always an easy experience. I have enjoyed all the items I have purchased. Thank you

Date of experience: July 15, 2022
Tennessee
1 review
0 helpful votes
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Pleased
July 15, 2022

Excellent!
Went very smoothly!
Well done!
I like the earrings I received.

Date of experience: July 15, 2022
Minnesota
1 review
0 helpful votes
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Love the fun variety and easy to navigate website.

Date of experience: July 15, 2022
Massachusetts
4 reviews
0 helpful votes
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I always have great shopping experiences. I keep losing my coupon code though. I wish it was automatic

Date of experience: July 15, 2022
South Carolina
1 review
0 helpful votes
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Received ring
July 15, 2022

Ring is beautiful. Diamonds are clean. Good looking ring

Date of experience: July 15, 2022
Virginia
1 review
0 helpful votes
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Too easy!
July 15, 2022

Beautiful items, great website. It's just too easy to start scrolling, just to look at what might be new and next thing you know, there's items in my cart!

Date of experience: July 15, 2022
West Virginia
1 review
0 helpful votes
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Very Satisfied Customer
July 15, 2022

My Bride loved the Pearl and gemstone ring that I just purchased for her. She also loved the other items that I have purchased from Ross-Simons in the past.

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Wonderful pieces.
July 15, 2022

I love my pieces. These were very nice quality. I will definitely order again.

Date of experience: July 14, 2022
Arizona
1 review
0 helpful votes
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Like my anklet
July 15, 2022

Just what I wanted. And like my jewelry my friends like it too.

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Deceiving
July 15, 2022

Lovely necklace HOWEVER the picture was very deceiving and I felt embarrassed giving this as a present due to how small and fragile it is. It should be a kids necklace in my opinion. The picture makes it seem large and robust, not the case at all. Too small for the hefty price.

Date of experience: July 14, 2022
New Jersey
2 reviews
10 helpful votes
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Disappointed
July 15, 2022

Earrings were alittle disappointing. They looked like they had more color in the picture. They are practically clear.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
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Satisfied
July 15, 2022

The anklet is beautiful but unfortunately too big for my ankle and I will have to return it.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
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Gift
July 15, 2022

Very pretty, hope my daughter likes it. Love the adjustable chain.

Date of experience: July 14, 2022
Michigan
2 reviews
0 helpful votes
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A Fan
July 14, 2022

Been shopping with you for years and keep coming back for more items as I update my jewelry.

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Ring
July 14, 2022

Have been following this ring for some time. Now, I'll wait to see how satisfied I am with the product.

Date of experience: July 14, 2022
New Mexico
1 review
0 helpful votes
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Great
July 14, 2022

I really did not have any experiences with this product yet, but in the past some items I ordered tarnished and I tried to return but was unsucessful in getting return completed. I still have the tarnished items that have not been able to return.

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Good. I returned the purchase, because it did not suit me. This was no fault of R-S.

Date of experience: July 14, 2022
New Jersey
1 review
0 helpful votes
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Great Product for Great Prices
July 14, 2022

Easy process, fast shipping, great customer service

Date of experience: July 14, 2022
Illinois
1 review
0 helpful votes
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Great
July 14, 2022

Like all the different jewelry collection you have.

Date of experience: July 14, 2022